Customer Reviews of Mercedes-Benz of Delray
Salesman
byon 03/25/2024
Very helpful over and above.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Salesman
byon 03/25/2024
Very helpful over and above.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car not properly inspected by dealer
byon 03/09/2024
Overall, when buying cars at Mercedes Benz Delray (my husband bought a Range Rover & I a BMW X5) service was quite good (Evelin & Alan) However, after a day of me driving my car, I found out windshield wipers were not working (under rain, had to stop for an hour.) We contacted Alan (car seller) and he told us to take it to any BMW dealer because my car is under warranty. I took it and had to pay out of pocket because the wipers were not BMW original.. They had been replaced wrongly. Call dealership back talked to Alan who was supposed to call me back and never did.Now they don’t wanna admit their responsibility of not checking car properly before selling it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Overall Good.
byon 03/03/2024
I would request a different sales person next time. I had a few issues and he was non responsive. Not what I expected
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
New car purchase
byon 03/01/2024
Excellent sales personnel He worked to give me the best price on my vehicle. He met a price that I was looking to pay.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchasing my E350 Mercedes
byon 02/23/2024
I have always hated going into a dealership to buy a car. So much so, that I would send my husband to scope it out, let me know my options then have me come in to sign. Seriously. But somehow this time he managed to get me to come with him. It was so remarkably different than any other time. They were tentative, did not waste time, tried to make us comfortable, no [non-permissible content removed], said it as it was, and we had a deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes Delray
byon 02/20/2024
My advisor Evon Dawkins took care of my car by addressing each issue. It is such a pleasure to go to a dealership, be treated as a treasured client and leave with a smile on your face😎
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 02/19/2024
Such an easy car buying experience. Honest and upfront with no stress! This was my second time with this dealership and it was even easier this time. No run around. Salesperson was Benjamin Shatkin and I really felt like he had my best interest in mind. He did everything he could to make this as easy as possible!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Our Go To Dealer
byon 02/16/2024
My wife and I have gotten numerous cars from Mercedes Benz of Delray. The staff is always professional, knowledgeable and courteous from both sales and service. Lou G. in sales is always available even after the sale is complete.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Focused service group
byon 02/02/2024
I purchased a used 2018 Land Rover Discovery. Adam Cardella assisted me get an alignment after purchase. Also, he is assisting me on getting a seckod set of key fob for my Discovery. This may be a safety issue if the first one breaks. I would recommend this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service from beginning to end
byon 02/02/2024
My service advisor Kelvin is so attentive and I truly appreciate his kind demeanor and expertise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
new mercedes
byon 02/01/2024
Best sales ever shout out to Thomas Young and Mardy for getting me back into the mercedes family. Love the car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dream car was waiting
byon 01/31/2024
I was looking for a different car, one that had a good pedigree and fine looks and I found her at Mercedes Benz of Delray. Michael M made the purchasing process so easy. I got a fair trade in value for my 2021 Mercedes E450. Definitely my go to dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
SL 550 2008 hardtop convertible not working
byon 01/05/2024
My top didn't work and I took it in initially for two rams to be replaced. Then 2 weeks later, the top didn't work again and I took it back in. It took 3-4 weeks to replace 4 rams (one of them under warranty). I think more service managers are needed as multiple calls are not answered and call backs occur maybe 20% of the time indicating the managers are too busy. I put in 2 calls this week and 4 days later haven't gotten a return call back. (Especially after spending $8,500 over 2 months).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 12/21/2023
Sales person Kamryn was extremely knowledgeable of all features of the used car I was interested in and made the purchase as easy as possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Repair sunroof
byon 12/05/2023
I had to take the car in twice to get the sunroof replaced. My service representative Evon Dawkins made the events tenable. He’s a good communicator of the good and the bad.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes Benz Delray Beach, FL
byon 12/01/2023
My service Advisor, Shawn Parton, was excellent and transparent. My service was great, and Shawn got us a loaner. He is truly a professional. Sincerely, Linda
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
10k service on my SLK
byon 11/24/2023
Very pleased, staff is friendly and professional, in and out in good time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Came in for winshield replacement and got new damage
byon 11/19/2023
I brought my AMG GT Roadster in to the Mercedes Benz of Delray Dealership as part of my insurance claim to get my windshield replaced I talk to Roger Keehfus who has done a great job within his control, however my vehicle end up having new deep scratches on the paint and the worst car detail job I see this far This issue still being resolved I will update after it gets completed resolved Thx
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Mercedes Benz of Delray
byon 11/16/2023
New S500 with totally blank instrument panel screen. Vehicle was left with Shawn Parton who organized for a software update that fixed the problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
STAY AWAY!
byon 11/06/2023
I bought a car from this dealership on September 5th and I COULD NOT BE MORE SORRY. What a huge mistake! They overcharged me at closing by almost $1,400. I only found out about this mistake (or was it intentional?) because they sent me a check 7 weeks later. I really could have used that money during all of that time because I had NO WORKING CAR. The car they sold me broke down on day 5 of my ownership and I have NOT seen it since! I could have used that money to pay for the 2 tow trucks I had to hire, or for a rental car that I need but cannot afford. Nearly 2 months after the breakdown, I still don’t know what is wrong with the car or when they might even be able to tell me what is wrong. The dealership doing the repairs needs a part before they can do the diagnostics, and that part did not arrive when it was supposed to about three weeks ago. There is no new ETA for the part. As a result, I have no idea when or if the car will be drivable again! Yes, the repairs are supposed to be covered by the warranty included at purchase. Yes, this abysmal dealership finally reimbursed me for the $200 deductible I will have to pay if the repair is ever completed. But that payment only happened after about six weeks of ignored emails and unreturned phone calls, pleading for help. Mr. Joseph Taylor was particularly skilled in the art of making excuses, often blaming his own lack of action on a manager being out of the office time and time again. It was absolutely infuriating how naturally this dealership decided that it would try to ignore me. They made zero effort to stand behind the sale they just made to me. It sure feels like the minute I drove off their lot, they felt they were done with me forever. They could have helped in many ways, but they did not. They have treated me to some of the worst customer service I’ve ever experienced, and I see no signs that they care at all about it my impression. And remember, the decision to ignore me came AFTER overcharging me at closing. My advice is STAY AWAY from this dealership no matter what! They will overcharge you for a car that breaks down after only 5 days, and then ignore your pleas for help. That’s exactly what they did to me. And I’m quite confident that I am NOT their only dissatisfied customer. DON’T LET YOURSELF BE THEIR NEXT VICTIM.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Service Visit
byon 11/02/2023
Was able to receive a service appointment very quickly. The service advisor, Tim, kept me informed throughout the time the vehicle was there. Several other issues were raised and handled. Appreciated the personalization and caring.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments