Customer Reviews of AutoNation Ford Littleton
Review type:
One of the better dealership experiences I’ve had
Tune up
by Rckymtngal on 01/21/2021updated 01/28/2021It was good service and done in a timely manner.We appreciate you taking the time to leave us a response! Thank you, and have a fantastic day!
Sunroof Repair
by 01272021 on 01/27/2021Worked with Jack at the Littleton Ford Service Department. He was the best service department rep I have ever worked with. He was quick and to the point and communicated clearly throughout the entire process. Hands down the best experience… I have had with a service department rep.Thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Littleton! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
New Ford Escape Service
by Ford Escape on 01/11/2021Unfortunately, this place has slowly gone down hill over the past year. The past two times I have brought my wife's Escape to Autonation for basic service, they have not done what I've specifically asked for, and also have tried charging… me for work not performed. The first time, which was approximately four months ago, I asked for a Full synthetic oil change as I always do. When I picked up the vehicle, I was charged for full synthetic oil until I asked for clarification on the service provided, and was told they did not use Full synthetic oil. Thankfully I was able to get the receipt and paperwork changed to reflect correct services, but had I not asked, I would have never found out. Most recently, I brought the vehicle in for another service, and asked for a skid plate to be reinstalled that had fallen off, an oil change, and tire rotation. After standing in the waiting area, asking several people for help, and watching people who came in after I did be greeted before I did, Mandy was the only person to offer help. Long story short, when I explained to her the services I needed done, she understood and called to notify me the work was finished in a very fast amount of time. When I came to pick the vehicle up, I double checked the work performed, and of course it was another disaster. The skid plate was not reinstalled correctly, and grease was smeared all over the outside and inside of the driver door and seat. Not just a little bit either, big chunks of grease. The management team needs to have some retraining with employees because with this happening several times and the total disregard for customer vehicles, I guarantee this has happened to more people than just me. I know it has been a rough past year for many people, but this is a bit ridiculous. If these people don't want to do their jobs, there are many others out there looking for employment who might do a better job.We regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6106 to discuss what we can do to help.
Oil change safety check and battery replacement
by Evan D. Hv on 12/29/2020updated 01/04/2021I've routinely had my Ford Edge serviced at AutoNation. It started with a purchase of a warranty service program I purchased with the vehicle. Each time I arrive at AutoNation for my scheduled appointment my vehicle is checked in… immediately and I usually wait in their customer service waiting area. The waiting area has comfortable chairs, TV, and great coffee machines. My vehicle is always given a comprehensive safety check and I'm out the door. Easy, great service.Evan, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Dead Battery
by Erin B.. on 12/23/2020The battery in my daughter's Explorer hit the end and without an appointment, we drove into the service garage to see if the old battery was still under warranty. We were immediately taken care of with outstanding service. Even though we… didn't have an appointment, they took our Explorer immediately into the shop and replaced the battery (which was indeed still under warranty). All with wonderful customer service. Thank you team!Erin, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Customer service
by PowerStroke on 12/17/2020Jesika Galbraith understands people. She was able to handle our automotive issues in a professional manner. Her ability to communicate effectively aided in my understanding of the process and time line of the necessary repairs. It is my… recommendation that anyone who needs repairs done only work with her.Hi, we really appreciate your feedback! We are happy Jesika was able to help you out!
Disappointed (AGAIN)
by Geoflight on 12/12/2020I had a issue of hearing a clunk when the breaking came to a halt - they said couldn't find anything even went on a test drive (which I doubt). Took my vehicle to my local mechanic, found the issue immediately, remedied it, told that if… left unaddressed it would have been dangerous. this is the 2nd disappointing episode I have had at Autonation, the 1st one took them over 6 weeks and multiple visits to remedy - I certainly would never recommend this service center - additionally I had to wait 5 days for an appointment.Hi, we truly appreciate your honest feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6106 -- we hope to hear from you soon.
Service and check a malfunction code
by Tspence on 12/09/2020I service I requested was preformed. The issue was the message on the dash came up as a Powertrain malfunction and the dealer didn't have a tech available to preform this work so I have to take it to another dealer. Just an inconvenienceWe appreciate you taking the time to leave us a response!
Service Recall
by Justin Y on 12/08/2020Jesika was very responsive. She returned my call promptly and kept me apprised of any additional work that was needed. Friendly and courteous.Justin, thank you for your positive review. We're happy to have been of service to you.
Great Service Advisor
by Rob Kitts on 12/06/2020My 2013 Explorer was having steering and handling problems. I brought the vehicle to AutoNation Ford in Littleton and described the problems to Kevin Skelton a service advisor. The problems were diagnosed and described to me in a clear… manner by Kevin . He outlined what maintenance and repair needed to be performed and the associated costs. I had questions which Kevin answered to my satisfaction - even going out into the shop to clarify an answer with the involved technicians. Appointments were made to perform the repair and completed as promised with Kevin keeping me informed. Premature tire wear noted by the technician necessitated replacement of all four tires. Kevin contacted the tire manufacturer and arranged for new tires under the tire warranty saving me several hundred dollars . Kevin took the time to make me a satisfied customer.Hi Rob, thank you so much for your positive comments about Kevin and AutoNation Ford Littleton! We are always more than happy to assist you if anything else comes up.
Excellent courteous service with a smile
by reggiedk on 10/12/2020Jesika was great. She not only greeted me with a smile but was very knowledgeable about my service items with my ford truck. Every once in a while you run into a person that gives their all to make sure the customer is comfortable in the… service that they are receiving, Jesika is this person. Thank you for a job well done, and Kudos for having a professional Employee like Jesika Sincerely, Dave KnaubWe are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Warranty work
by TMC80130 on 07/21/2020Jack helped me get my truck fixed and back in my hands quickly. A job that was supposed to take a couple days was done in one. Thanks for pushing to get it fixedHello, we are glad Jack could help! We are always more than happy to assist you if anything else comes up. Take care!
Susan white
by Auto Nation on 06/28/2020Great experience We bought a truck last year from Kyle so we are return customersFantastic Experience
by Aaron on 06/09/2020We purchased a Ford Transit from the Mercedes Dealership across the street and had some mechanical issues on the first drive home. Auto Nation got us in right away, diagnosed the problem quickly and had us on the road ready for our trip in… not time. They were open and honest and were willing to match the prices quoted by our cheaper local mechanic.Refused Warranty Repairs
by Bill Langley on 04/01/2020Horrible experience. Even after pointing out the TSB (technical service bulletin) from Ford detailing what needs to be done exactly & specifically for what my car needed on warranty work for a car that will not run at all, they wouldn't do… it. Service Advisor looked at the Technician who refused to work on the car, standing right next to him, and the Tech just kept shrugging his shoulders at me when I asked him about the TSB & why he didn't do it.Hi Bill, we appreciate you taking the time to respond. The staff at AutoNation Ford Littleton take our reviews very seriously. Please call our General Manager at (303) 578-6106 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
A great place to deal with
by Michelle Dekker on 01/20/2020We bought a 2019 Ford Escape for our daughter. We live in a different state and weren't sure how it would work with the cosigning papers. We dealt with Jay Orlando and he set it up to have all the paperwork to be sent to us. A notary met… us, we cosigned and it was FedEx's back for us. A piece of cake! Jay made it a great experience for us. He was so professional and easy to deal with. Answered all of our questions and gave us piece of mind. Highly recommend Auto Nation and ask for Jay!!Michelle, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Littleton and we hope to be of service again in the future. Take care!
Recall and routine maintenance
by Clark on 12/11/2019Maintenance and recall work performed. No charge for those services. Fast and excellent!Clark, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Littleton. Don't hesitate to call us if you ever need anything. Be safe on the road!
Five star rating
by Five Star Rating on 11/05/2019Fully satisfied with the service and service personal. If there were a sixth star, I would give it to them.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Service on our Ford F-250 truck
by Donna Lipe on 10/29/2019John the service manager who helped us with our truck was a very nice person who was up front with us on everything. He even helped us with the price which we found to be a appreciated thing to do. We would recommend this place to anybody.Donna, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Littleton. Thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Littleton! Again, we appreciate your recommendation of AutoNation Ford Littleton and we hope to be of service again in the future.
Annual check up for a Ford Expedition
by unnamed on 10/10/2019Simple multi point inspection, recall procedure, oil change and tire rotation.We appreciate you taking the time to leave us a response! Thank you for being one of our valued guests and we look forward to your next visit!
Transmission Work
by Obgod62 on 09/25/2019updated 10/02/2019Autonation did a fantastic job, we had the car fixed under warranty and it was done many days faster than anticipated. SO happy we brought the car to them!Hi there, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything else. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Savy Robinson on 07/08/2024