AutoNation Ford Littleton

Unfortunately, this place has slowly gone down hill over the past year. The past two times I have brought my wife's Escape to Autonation for basic service, they have not done what I've specifically asked for, and also have tried charging me for work not performed. The first time, which was approximately four months ago, I asked for a Full synthetic oil change as I always do. When I picked up the vehicle, I was charged for full synthetic oil until I asked for clarification on the service provided, and was told they did not use Full synthetic oil. Thankfully I was able to get the receipt and paperwork changed to reflect correct services, but had I not asked, I would have never found out. Most recently, I brought the vehicle in for another service, and asked for a skid plate to be reinstalled that had fallen off, an oil change, and tire rotation. After standing in the waiting area, asking several people for help, and watching people who came in after I did be greeted before I did, Mandy was the only person to offer help. Long story short, when I explained to her the services I needed done, she understood and called to notify me the work was finished in a very fast amount of time. When I came to pick the vehicle up, I double checked the work performed, and of course it was another disaster. The skid plate was not reinstalled correctly, and grease was smeared all over the outside and inside of the driver door and seat. Not just a little bit either, big chunks of grease. The management team needs to have some retraining with employees because with this happening several times and the total disregard for customer vehicles, I guarantee this has happened to more people than just me. I know it has been a rough past year for many people, but this is a bit ridiculous. If these people don't want to do their jobs, there are many others out there looking for employment who might do a better job.