AutoNation Ford Littleton
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Refused Warranty Repairs
Written byon 04/01/2020
Horrible experience. Even after pointing out the TSB (technical service bulletin) from Ford detailing what needs to be done exactly & specifically for what my car needed on warranty work for a car that will not run at all, they wouldn't do it. Service Advisor looked at the Technician who refused to work on the car, standing right next to him, and the Tech just kept shrugging his shoulders at me when I asked him about the TSB & why he didn't do it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Claire Day on 04/02/2020
Dealer Response
Hi Bill, we appreciate you taking the time to respond. The staff at AutoNation Ford Littleton take our reviews very seriously. Please call our General Manager at (303) 578-6106 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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