Customer Reviews of AutoNation Dodge Ram Arapahoe
Review type:
Outstanding to work with
by Todd Manns on 04/10/2024
Troy was outstanding to work with..delivered on all counts
169 reviews
Sort by:
Hats off to Andy
by KristyP on 01/12/2023I saw my dream car online and immediately scheduled an appointment. I was then contacted by Andy via text who was very polite and asked all the questions. I came only with intent of test driving it but with the help of Andy I left with my… dream call! Thank you Andy for making my dreams come true!Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
They had what I wanted!
by Dan on 01/12/2023I did quite a bit of shopping before I stumbled on to Arapahoe Dodge. I'm an Internet buyer and don't really like sitting around the table negotiating for a vehicle. My sales guru, Neil, was very good at responding to my questions. We… reached an agreement via email within 1 day and I went down there on Christmas Eve morning and bought my new Ram truck quad cab. It seems like quad cabs are hard to come by these days but sure enough, they had one just waiting for me. I was happy with the price and the negotiation process. Interesting as well, my new truck had a dead battery the day after Christmas, so Neil and a mechanic drove to my house and replaced the battery. That really is customer service. I highly recommend Neil and the good folks at Arapahoe. Lastly, they honored my military service by giving me the military discount on the truck and the accessories I needed.Hi Dan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil/Filter change and tire rotation, 6 Jan 2023
by what is this on 01/10/2023The oil/filter change was good. While driving home the wheels were thumping and banging. When I got home, I saw that the majority of the wheel lugs were loose, some more than others. The right rear wheel lock nut was missing. I tightened… them up as best I could, then I returned to Dodge. A mechanic used a large torque wrench to tighten up all the wheel lugs. They also replaced locking nuts. i was lucky a wheel did not fall off. I suggest the mechanics use some sort of job completion check off form to make sure al tasks were completed.We regret your experience with us here, but are glad you brought this to our attention. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (303) 578-6107. We look forward to hearing from you.
Debbie
by Goobemom on 01/06/2023AutoNation Dodge is AMAZING. From the time I arrived every staff member that passed me said hello. Very pleasant. I had made an Appointment and Robert and Jesse from the sales team did a wonderful job getting the right used car for me.Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Pre-Owned Purchase
by T Decker on 01/03/2023Great communication, kept the conversation direct & efficient.Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Sales team is just what we were looking for.
by Ian on 08/01/2022We just bought a Ram 2500 here this spring and had a great experience. Our salesman was Mike Hoffman and he was very helpful and pleasant to deal with.Ian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best sales person ever.
by M Boggs on 07/28/2022Sales person was awesome to work with and very knowledgeable.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
ALbert Zecchino
by AL & TJ Z on 02/22/2021I just bought my 3rd vehicle from Auto Nation in the last 8 years. My Sales Associate Andy Dang was absolutely amazing from start to finish. I own several businesses in the Denver Metro area and can spot a good person, so Auto Nation… should be proud of such an employee as Andy. Its not often that you run into such a personal person with high intelligence, Drive and the love of what he is doing in life. Thanks Andy for all your Help!! TJ and I appreciate all you did!Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Dodge RAM Arapahoe. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Service center
by Retired#31 on 01/22/2021I made an appointment that was easy to schedule and meet my timeline. I waited for the Service on my Truck and it was completed in a very timely manner. All the Staff were very Professional and helpful. They made recommendations for the… Truck and available tires and pricing. "Outstanding Service".Thank you for taking the time to share your feedback with us. If you're ever in need of more help, please let us know! Have a great day!
I love my Rebel 1500
by Beast_Owner on 12/30/2020First of all, the Truck is outstanding!!!! Autonation has done a great job over the past year of also helping me maintain it. It’s still good as new. Service has also always been excellent.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
service went smooth
by Pamela W on 10/30/2020Service dept efficient and professional. All work timely.We appreciate you taking the time to leave us a response, Pamela! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
They Tried
by Thoughtful Consumer on 09/05/2020This is an amendment to my review of this dealership written 8/9/20. Since a new engine would cost more than what we had just paid for the car, and repairing the engine could easily cost as much, after a couple of weeks and with few good… options, we decided to put in a used, similar mileage engine. Thankfully, after posting a review, this issue did reach the attention of the General Sales Manager who contacted me. AutoNation Dodge Ram Arapahoe then took more earnest action. The dealership offered to buy back the car (again, for less than my son bought it for, but for a better, more reasonable price than earlier), or help pay for the repair. With the repair initiated by then, the latter was the only option. The dealership offered to pay for 35% of the repair cost. Was that the proper split? Use your judgement. Was half the cost fair? The full cost? None of the cost? I would posit that AutoNation Dodge Ram Arapahoe paid 35% more than a lot of dealers would have paid. So I would say in a very difficult circumstance, AutoNation Arapahoe Dodge Ram did indeed try to help. I think it was the right thing to do, I appreciate their efforts, and I give them credit for caring enough to do so.Thank you for taking the time to leave a review for us at AutoNation Dodge Ram Arapahoe. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Ordered 2020 Hellcat Widebody Challenger Red-Eye
by Bluerider511 on 09/03/2020Great experience with staff at Arapahoe Dodge. I ordered my 2020 Hellcat Widebody Challenger Red-Eye from them specially built for me. Good , friendly experience with no pressure. Can't wait to see my Hellcat!Regrets
by Thoughtful Consumer on 08/09/2020My 17 year old son saved enough money to purchase his first car, and I wanted very much that this responsible action would be rewarded by a positive result. Alas, that is not what happened. Obviously, at 17 years old, his budget was… limited, and I encouraged him to consider a used vehicle. Regretfully, I also encouraged him to look at a dealership, because I felt there was much more risk buying from a private seller, because I believed a good dealer would stand behind their product and not send him out the door with a lemon. After checking out a few cars of interest in his price range, he decided he liked a Mitsubishi Lancer with 87K miles that he test drove at AutoNation Dodge Ram Arapahoe the best. So that is what he bought. 1 day shy of 2 months later (and after about 500 additional miles), it started billowing white smoke and leaking oil out the tailpipe. Being responsible, he immediately pulled off the road and had it towed to a service station, so as not to create a bigger problem. Unfortunately the problem was the engine itself, and there was no avoiding that it would need a new engine – very, very soon. Well, this was indeed a tough situation all around, but an opportunity for the dealership’s to stand behind their product. Unfortunately, they did not stand behind their product. Perhaps it is naïve to expect a dealership to display commitment to customers once they have made a sale and have their money. However, be advised that my experience suggests once AutoNation Dodge Ram Arapahoe has made its money, its concern for customers will not go far beyond words. To be fair, there are people at the dealership who seem to genuinely want to help, but without their leadership recognizing this situation as an opportunity to model “commitment to customers” then there is not much to it. True commitment to customers does take action and has a cost. I must note that after signing all of the paperwork, we noticed the only key we had in hand was a plain one, without the ability to activate the electronic doors, etc., and the sales team did go out of their way to deliver an electronic key fob that they had no obligation to provide at that point. That was action, and I want to note it for completeness. To me this suggests where in the ranks the commitment to customers exists. When I contacted the dealership about the engine problem, I received a typical response of, “I will talk to [so-and-so] and get back to you”, but that didn’t really happen. I contacted the dealership about 10 times, and only once did I get a call back. I did get an email to a link where I could get a “certified offer” to buy back the car, which I filled out. The “certified offer” I received was for less than half of what I bought the car for, but at least it was something, considering it would cost more to fix the engine than what my son bought the car for. However, after asking for a commitment to this “certified offer” before bringing the car in I did not receive it. I was given a much lower number – just above a ¼ of what I paid for the car 2 months earlier. So in summary, AutoNation Dodge Ram Arapahoe sold my 17 year old son a car with a defective engine, and I’m very disappointed that they are OK with that. Buyer beware.Stop Driving My Car/Over Priced Oil Change
by Denise on 10/29/2019We brought our Charger SRT8 in for a simple oil change, a vehicle recall and I also wanted to see if our car needed an alignment. Well incredibly, we where charged $167.95 for that oil change. My husband has performed oil changes on our… vehicle for the last 3 years and has spent around $35. Granted, you can purchase synthetic oil, which he uses, and normally spends between $22 and $30, then another $5 to $15 for a filter. We were charged $114.45 for 7 quarts of oil at AutoNation Dodge Ram Arapahoe. First of all, this is an outrageous price for oil which should of had chunks of pure gold floating in the bottle. My husband has never used more than 5 to 5 1/2 quarts of oil in my vehicle, but according to the chart it recommends to pour 7 quarts of oil. My Charger will not hold 7 quarts, but I'm still charged no matter what is used. Also, we always record miles and gas levels before any dealership works on our vehicles due to problems in the past. Sadly to discover, that AutoNation Dodge Ram on Arapahoe Rd test drove our Charger SRT8 long enough to burn up 1/4 of a tank of gas. This joy drive, was lengthy enough for the employee to delete my saved radio stations, connect his phone via Bluetooth and program his most popular music stations. Needless to say, I was not thrilled reselecting my stations for an overcharged oil change. Still after all of this, they did not check the alignment which is most important with winter right around the corner. I'm sure AutoNation Dodge is waiting for us to schedule another appointment just to be over charged once again. This is why we've stopped going to the dealer for ANY services. I rather allow a neighborhood mechanic complete all repairs on our vehicles because Dodge Dealers can't be trusted. We will not use this dealership ever again. AutoNation Dodge Ram on Arapahoe Rd gets NO STARS, but since they will not allow us to post unless we give it one star we had to give one starBring Back Appointments for Oil Change
by Deb on 09/10/2019updated 09/17/2019This is an continued issue with Dodge - 2 hours for an oil change and will not allow appointments. I try several times and always the same, the service writer said this is a huge problem that is getting worse. I came back and still not… done. While waiting the person before me got a free cleaning while I had to pay $29.95. This place continues to treat customers different. I have only 2 more free oil changes and luckily no more dealing with Dodge..Thank you, Deb, for reaching out to us. Your opinion plays an integral part in how we operate. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 534-1622. We would appreciate the chance to turn your experience around.
It's the norm
by Qleverman on 09/09/2019Brought my 2012 Ram 1500 in for routine service. As always, friendly staff, fair pricing and great service. I bought my truck at Arapahoe Dodge and have only had it serviced there. I've never had a bad experience and the truck has been… very reliable. Very pleased!Hi there, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help! Drive safe!
Owner of Winslow Construction General Contractor LLC
by Winslow on 06/21/2019My recent truck purchase experience was a 100% gratifying. I noticed that many of the other sales guys have plaques and awards all over their walls. Al Yadgar my salesman doesn't need a plaque. Because integrity can't be awarded. It is who… he is. Al works with his costumers in a normal natural way without sale slogans and sale pitches. I find his approach refreshing and unchangeable. He has been my salesman for 16 years. I would not go to anybody else for my future truck or car purchases. When he retires, Auto Nation will be losing there best.Winslow, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Dodge Ram Arapahoe. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
Marginal Service
by C. Figueroa on 05/15/2019First and last time that I take my truck to Auto Nation Arapahoe. Took my truck to the appointment at 7:15AM and handed my keys to "Beth", who appeared to be new at the job. Gave her specific instruction of what needed to be done; Oil… change, both fuel filter changed and to clear all recalls it had pending and to have them check the brakes. She mentioned that as part of the 30K inspection, they would also do a tire rotation and balancing, which I told her NOT TO DO, as the tires were brand new. That same afternoon around 4:00PM, a different lady called to advise that they were still working on the truck and that they were working on the manifold! When I asked why the manifold, the lady wasn't sure what the issue was, but after some back and forth, she figured she was calling on the wrong truck, but at least was able to get the info on my truck, as Beth never bothered to call to give me the status on my truck. Next day, I called around 2:30PM, I called again to check on the status of my truck, as I had no info from Auto Nation, and I was told that they were still working on the truck. Around 3:30PM, I finally received a call letting me know that the truck was ready, and when I showed up to pick it up, I find out that I had been charged $139.99 for tire-rotation and balancing which I DID NOT ask for. They also claim to have changed the oil and oil filter, however, the computer was never changed or reset to reflect the oil change, something that you would expect the dealer to do after performing an oil change, so at this point I am not sure if they did actually change the oil and bill me for it or if the work was actually done and they just failed to do the computer reset. At the end of the day, I was billed $945.00 for the crappiest service that I have ever received in my life (I’m 54). Rest assured that I will never set foot on your facility for anything ever again! Sincerely, Carlos FigueroaThank you for reaching out to us. Your opinion plays an integral part in our customer service. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 534-1622 to discuss ways to improve your experience with our dealership moving forward. We hope to hear from you soon.
GREAT BUYING EXPERIENCE
by okcathy on 05/14/2019First time using them and the buying experience was great. I had an appointment but came in early and they got me set up with someone else so I didn't have to wait around. very helpful with the purchase and working the numbers to get me in… a place I was comfortable. I had gone to another dealership prior and was ready to give up but they found a way to get me what I needed.Rugdoc
by Blessed 4 on 04/18/2019The salesperson and finance person was patient and very helpful through the process. Love the business idea of hassle free!
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sue Tilly on 04/12/2024