AutoNation Dodge Ram Arapahoe
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Bring Back Appointments for Oil Change
Written byon 09/10/2019
updated 09/17/2019
This is an continued issue with Dodge - 2 hours for an oil change and will not allow appointments. I try several times and always the same, the service writer said this is a huge problem that is getting worse. I came back and still not done. While waiting the person before me got a free cleaning while I had to pay $29.95. This place continues to treat customers different. I have only 2 more free oil changes and luckily no more dealing with Dodge..
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Celeste Chavarria on 09/19/2019
Dealer Response
Thank you, Deb, for reaching out to us. Your opinion plays an integral part in how we operate. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 534-1622. We would appreciate the chance to turn your experience around.
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