AutoNation Dodge Ram Arapahoe
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Oil/Filter change and tire rotation, 6 Jan 2023
Written byon 01/10/2023
The oil/filter change was good. While driving home the wheels were thumping and banging. When I got home, I saw that the majority of the wheel lugs were loose, some more than others. The right rear wheel lock nut was missing. I tightened them up as best I could, then I returned to Dodge. A mechanic used a large torque wrench to tighten up all the wheel lugs. They also replaced locking nuts. i was lucky a wheel did not fall off. I suggest the mechanics use some sort of job completion check off form to make sure al tasks were completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Naomi Stone on 01/13/2023
Dealer Response
We regret your experience with us here, but are glad you brought this to our attention. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (303) 578-6107. We look forward to hearing from you.
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