Mercedes-Benz of Walnut Creek
Customer Reviews of Mercedes-Benz of Walnut Creek
Review type:
AMAZING EXPERIENCE
Great experience working with Uri
by MrRobB. on 02/19/2025Worked with Uri on new MBZ purchase and he was great to work with. He had the vehicle we wanted ready for a test drive when we arrived for our appointment and the negotiations were relatively easy and seemed fair. I would definitely work… with him again!Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Terrible Post-Sales Customer Service
by Reviewer on 02/13/2025Leased a new EQS 450 from this dealership with a terrible post-sales customer service experience. Signed initial contracts to secure vehicle, took actual receipt of vehicle weeks later since they weren't yet on the lot, and found out that… the lease contract still started on the initial contract date instead of when I actually recieved the vehicle. Promises were made by sales to make up for it with a one month payment off of the new lease with no actions taken at all to honor (very shady and questionable). Absolutely no communication from sales or finance after numerious texts and email. Even the GM is no where to be found in returning customer inquiries or helping to resolve. I've leased new vehicles from all Mercedes-Benz dealerships in the Bay Area for the past 17 years and this has been the worst experiences I've ever had!Hi there, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Fantastic experience with Jarel and Jason at Walnut Creek MB
by Happy Girl on 01/28/2025I am so grateful for the experience I had with Jason and Jarel. This is my first time getting an EV, and my first time getting a new car in a long time. They were so patient, informative, and just really helpful. They truly wanted to… find me the car I wanted, and went to extraordinary lengths to help me find the right car for me. I asked a ton of questions and they went through everything with me. It was a great experience and I'm incredibly happy with my purchase and the service I received!!! Couldn't have asked for it to go any better!Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Outstanding customer service!
by Mari Akbar on 01/19/2025updated 01/27/2025As a Mercedes owner for many years, this is the first time I got my car from Walnut Creek dealership, and I must say their customer service is exceptional! They are extremely knowledgeable and helpful. Thomas and Sevan, who helped me, made… it possible to get the car I didn’t think I could afford. They truly made it happen! Thank you so much for providing such outstanding customer service. I will definitely be a returning customer at this dealership!Thank you again for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Walnut Creek Mercedes Benz
by Nevaeh V on 01/14/2025updated 01/21/2025Met my needs and wasn’t shady at all!! Thank you to Margorie and Nic I believe for making everything quick and easy as well as smooth!!!Hi Nevaeh, thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Avoid Avoid Avoid !!!!!
by Nahshal on 01/11/2025Do not go to Walnut Creek Mercedes at all there service in new car sales is horrible the finance department is just horrible they treated me like SH….. t and I paid cash for the car what a mistake to buy from these peopleNahshal, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
CLE 53
by Jarvis S on 01/10/2025The most professional dealership I have ever dealt with. The whole transaction was smooth and efficient!We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Great experience at Mercedes of Walnut Creek
by Bahjat Zafer on 01/06/2025A great deal and a wonderful service getting my EQB 300. The salesman Martin did fantastic from the start to the endThank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out to us if there's anything more we can do!
Mercedes Benz of Walnut Creek CA
by Sandy B on 12/31/2024updated 01/06/2025MBZ Walnut Creek gave exemplary customer service and friendly assistance today. They made my Lease exchange so easy, smooth, quick and comfortable. No stress at all !!Sandy, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Buying vehicles
by Brittney on 12/29/2024From the parking lot to entering the dealership.I had such a great experience and will most definitely be back to buy my next vehicle.Uri helped me he made the process seamless.He explained everything to me he didn’t pressure me to buy the… vehicle .He is very knowledgeable and such a kind man with a heart of gold .I will most definitely refer my friends and family to Mercedes Benz Walnut Creek everyone was so friendly and have good customer service.We’re so grateful for your feedback and delighted to know we went above and beyond for you. Thank you for choosing us—our team is here for you anytime!
Car purchase from Uri in Walnut Creek
by Benzino on 12/21/2024updated 12/27/2024My experience with Uri was perfect. He didn’t waste my time! He worked very hard so we could reach an agreement without going back-and-forth. He made the process quick and easy and that is very important to me. He was honest and easy to… get along without the dreaded car salesman pressure.Thank you for the positive review! We’re proud to have earned your satisfaction and hope to see you back soon.
Buyer
by Gwagonbuyer on 12/22/2024Savaun was incredibly helpful during our purchase of a new G580 !!Thank you for taking the time to let us know how we did. We hope you have a great day!
Mercedes Walnut Creek Sales Dept
by Jmatthews on 12/06/2024updated 12/13/2024I just purchased my 3rd car from Walnut Creek Mercedes. The customer service I have always received is exceptional, from the serves dept to the sales dept. Part of my purchase decision was because of the customer service. They get an A+Thank you again for taking the time to let us know how we did. We hope you have a great day!
Perfect experience
by Gaby Méndez on 11/24/2024updated 12/03/2024Excellent service and personal attention from all the staff there and especially Ali our sales professional.Gaby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. Thank you again for leaving us this response!
Amazing, efficient and effortless purchase!
by EMenesini on 11/13/2024Marjorie was an absolute pleasure to work with on my new vehicle. She was able to accommodate majority of the negotiation with my trade-in and financing options prior to my visit to the dealership. I was in and out in roughly 40 minutes! I… drove 2 1/2 hours to the Walnut creek dealership because I am always satisfied when I leave there. Their customer service is unmatched. This was my 16th Mercedes I have purchased over the past 23 years. I will absolutely revisit Marjorie and Walnut creek Mercedes-Benz for my next vehicle!Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Hasn’t Been A Good Experience
by DeniseH on 11/07/2024I purchased a used car putting down more than 10k and a week later the engine lite came on took it back and according to them they didn’t know why which was hard to believe when you hook these cars up to a computer and it gives you a code… to say what’s wrong anywho since then I noticed the car had no backseat headrest (19k car) had to reach back out to Omar in which he just stopped responding so I pulled up and he admitted to selling it this way same day I drive to school and the check engine light comes back on I notify Omar this isn’t good he says bring it back I tell him I have school and appts this week are they going to provide transportation he basically said no but he would check and get back to me which he hasn’t I will be going back again had I known this purchase would have gone like this I would have went else where you think of Benz and you think quality but this experience has been just the opposite. Oh and did I mention when they had the truck the first time they kept it for 3 days and someone drove all my gas out tank literally went from full to just above the E just horribleHi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Great Experience with Mercedes Benz of Walnut Creek
by ArtLens on 11/04/2024Chau and the MB finance department were very professional and helpful. I ended up getting a lease that I am very happy with.Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Local Dealership
by Kevmont on 10/20/2024Friendly and professional staff and management. This is the fourth vehicle we have purchased from the dealership, all have been a pleasant experience.Hi, thank you for the high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
mercedes
by mercedes on 10/18/2024Jerel was professional and answered all of my questions. The used Mercedes was clean and beautiful.Thank you for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Mr
by David A on 10/17/2024It was a smooth experience. Dina worked really hard to secure my leased car. She worked with all the negative impacts of my prior car loan and eventually got me the 2024 Mercedes Benz sedan that I wanted!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! Please don't hesitate to reach out if there's anything additional we can do for you.
World class service
by Sean & Laura on 10/01/2024updated 10/07/2024The best sales experience of my life , everyone was amazing. Savaun Davis ,has a health of knowledge about his products but not pushy, at the same time he is determined to earn your business. I respect that so much since I am Sales myself.… Shawna Davis the finance director, Mike the sales manager and Kevin the finance manager all exemplify such a professional team, we will send all of friends and family and will return to purchase our next car from Walnut Creek Mercedes Benz.Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Mercedes-Benz GLC-Class
Mercedes-Benz EQB
Mercedes-Benz GLE-Class
Alicia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
by Katie Witt on 05/19/2025