Mercedes-Benz of Walnut Creek
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Doesn’t stand behind their slaes
Written byon 04/29/2025
I bought a car CPO and there was an issue with it. No one called me back about it. I had to get another Mercedes dealer to deal with it. They were kind enough to deal with it, but I still had to pay money to get it fixed. This is a perfect example of an organization that doesn’t stand behind their product. Do not I repeat do not go there to buy anything!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Katie Witt on 04/30/2025
Dealer Response
Hello,
We pride ourselves on providing an exceptional experience, so we are disappointed to hear that your experience with us was anything less than satisfactory. We would appreciate the opportunity to speak with you more about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
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