Mercedes-Benz of Walnut Creek

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Mercedes-Benz of Walnut Creek
1301 Parkside Dr, Walnut Creek, CA 94596 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
(115)
Recommend:
Yes (79) No (13)
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Dealership Sales Review

sales Rating
Bad experience
Written by Hughwwm on 05/26/2025

Purchased a vehicle From this dealer just driving back to home and the vehicle have problem, then the sales commit to fix it but almost 2months still no any result, call the sales manager hundreds of times but no answer and no response.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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Hugh on 06/05/2025
Hi Katie, i already email to your Customer Relations Manager Leah and Jasmine, but unfortunately one week past i still didn't get any response, can you help to check with your colleague? thanks!
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Katie Witt on 05/28/2025
Dealer Response
Hugh, Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience so that we can work towards a resolution. We look forward to hearing from you.
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