AutoNation Toyota Irvine
Customer Reviews of AutoNation Toyota Irvine
Review type:
Aj (Arzhang) Sabery
Easy dealership to work with
by Paradoxious on 09/23/2023I enjoyed the experience. The salesman was not pushy. The finance person I met with was very well informed and explained the process to meLong wait, strange information about warranty
by CWinOC1 on 09/22/2023I made a morning appointment for what should be a new car warranty repair. I am the 2nd owner. First, I was told that the warranty does not transfer to a second owner and second, the repair I needed was considered cosmetic and wouldn't be… covered under a warranty anyway. For information, the problem was that the headlight interior was covered in water indicating that there's a leak around the seal. I doubt that the headlight filling up with water due to a seal problem is considered cosmetic and it's actually more of a safety defect. Luckily the service rep changed his tune after I pointed out on the Toyota website that the warranty is transferable and it is clearly written there. And also that that is not a cosmetic problem. Even though I made an appointment, I was still at the dealership for 3 hours. And to top it off they determined that the part would need to be replaced. That's fine except they said they had to order the part. It's not an unusual part. It's a headlight for a 2022 Tacoma. So now I have to return a second day to have that installed. The please is clean and the waiting are is good, although the could use more plugs.Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.
So, you can see that the dealership responded. I called the number, was transferred and then never reached an actual person and the call was cut off. Now there's more to the story. I never got a call the part was in. So I called and found that it was. I immediately brought the truck in. After another 3hrs, the service rep comes out to tell me that the headlight has aftermarket bulbs and a hole in the plastic housing and they can't replace it since it's not OEM. Now. I understand that. However, I opened the hood and the hole is pretty obvious. Tie that the mechanics supposedly working on it the day before and you'd think they tell me that first day what the situation is. So for 2 days of 3 hours each waiting on the service area, I came away with a 2 bags of cheese nips and 2 cups of coffee and a bad taste in my mouth. I don't think the dealership is genuinely interested in "making it right" considering I can't reach the GM.
Honest service at fair prices
by Quayton on 09/21/2023AutoNation Irvine shot video showing what was checked and what needed service. They could have sold me a new 12V battery (I asked them to check it) and they said it was perfectly fine. They also honored a discount coupon I had.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
1st car service
by Annoying on 09/21/2023It was very confusing 🫤 I didn’t know the service advisor’s name and had to ask multiple people about my car. No one was helpful ¬hing was explained other than it would take a few hours No idea what happened or what was done on the… car. Was also surprised they don’t wash the cars like other dealershipsHi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help.
Quality services
by P.Kimia on 09/19/2023I just moved to Irvine recently and needed 25k services. I went to this dealership. I am happy because they did their job very fast and employees were very respectful. Thank youHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Rudeness
by Ysli0114 on 09/14/2023I was insulted by the cars salesman regarding my job.Hello, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (949) 287-8766 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Was able to make right decision
by Kazuhiro on 09/14/2023It was very nice and helped me a lot to make my decision. I was at the borderline to purchase or not, but he gave me comparison and price difference between several car models so I was able make decision to buy the car.Hi Kazuhiro, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tacoma Service
by Matthew on 09/11/2023I want to preface this review with my truck is pride and joy. I came to the realization that this could be the only new vehicle I may ever have. I am the original owner and have been going to this location every 5k miles on the dot. I know… the dealership is more money but the piece of mind that I was getting the service my truck deserved I thought was worth the extra money. My horn hasn’t worked for months and the first thing on the multipoint inspection is horn which is manually checked green. If something as simple as the horn is not checked I have doubt in the service I received. I may be asking for too much but I am looking for a tech that will treat my truck like their own vehicle. The truck has 115000 miles and I have gone to this location for every service but it seems it’s time to save some money and find a location that will actually give my vehicle full attention and give me the service that I am paying for.Hi Matthew, we regret to hear that your recent experience was anything less than exceptional. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help.
Go to V-Tec in Irvine Auto Center. OEM parts, excellent prices.
My service call resulted in less work than I thought I needed.
by David on 09/07/2023I thought my car needed a full-service work up, and worried that they would find more expensive items that had to be fixed. However, Natasha my service rep told me I only needed one small item to take care of at this time. They did… recommend replacing my tires. However, that was something I already knew needed attention. They sent me a video of the mechanic taking measurements which I thought was a good touch as I could see the tread measurements. I was very satisfied with the service.Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service
by Tami Eilts on 09/03/2023I had great service and my car was serviced quickly.Hello Tami, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Recall item
by Dblack1 on 09/01/2023Amanda (service writer) was great. Told the truth, even though the person who had set my appointment was not forthcoming about the time required.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Never Again
by Fed_upp on 08/25/2023Brought truck in for regular maintenance. Just routine inspection and tire rotation. They replaced a seal on the drive shaft due to a found leak. The truck has modified suspension which they tried to align... They informed me they could not… get it aligned properly.(This has happened with them before) I asked if they could get the truck back to the condition they received it in. Ignored the request and told me the truck was "all set and wasn't pulling anymore" (never was in the first place). Proceeded to try to pick up the truck which is now not even drivable due to how it was aligned. Got a laundry list of excuses including them trying to tell me they suspension is install improperly, after almost 4 years with this setup and them being the only place to service the vehicle. As stated, this situation has happened in the past with them and they were able to quickly get the vehicle back to how it was prior to it being in their care. All of a sudden that is not possible? I have never felt compelled to write a review ANYWHERE. I have now left two for this place... Continue to have the worst experiences here and I only came back because they wouldn't refund the services they mischarged me for previously. Please bewareHi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (949) 287-8766 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
First visit service
by Tlorain on 08/15/2023everyone was kind and courteous and professional. I will certainly return.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Taken Care Of
by RunSully on 08/02/2023Auto Nation's Service was excellent. From the Advisor Eddy to the driver (Didn't get his name), I felt well taken care of.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service and experience depends on who you get and how firm you are
by Yichela on 08/01/2023I usually do not leave any reviews, but with a purchase like this one, i will take the time and especially after the things that happened to me at the dealership. It was my first time buying a used car from a dealership because it’s more… trustworthy however the salesman that ended up closing the deal were extremely rude and pushy and impatient, their names were Mohammadd and fatam. They also did not want to help with any request i would bring to them concerning the car and some things that needed to be fixed. Important issues that were overlooked. Than i had to get the managers involved and i ended having to go back in forth to the dealer 6 times because there was always something and then on one of those visit i was ready to pick up my car and they had forgotten to put 2 pieces back on the car, so you can imagine my frustration because i really was not wanting to get a car anyways and now i had to go through this whole deal. To sum things up, i had to get the gm involved eventually, and after standing my ground they helped with most of my concerns but it should not had to be that hard. At the end the ones that got the commission did not deserve that, most of the managers did the work for them and i also had to switch my salesman because his attitude was not pleasing and had that “i am a salesman intimidating type of attitude”. I share this so whoever reviews this can make sure in the future when a customer speak their concerns they are heard and if a salesman has had a pattern of having a bad attitude several times, maybe they need to be changed or moved to another department because we deserve to all treat each other with respect and honesty. Specially the managers in charged also need to have a caring attitude because the ones i spoke to were always trying to speak only their opinions and not correct the mistakes as if they only cared of making the most profit possible. I literally had the manager and the salesman lie to me that the car had gotten fully detailed for sale, and when i constantly confronted them telling them that was not true and that i had found a lot of per hair stuck in the carpets they still did not do anything. David Mohammadd the manager was the one handling all of this. I just felt like another number when i walked in, but i am thankful that the gm was able to help with some of my concerns and everything that happened. So at the end of the tunnel there was light, but this is not acceptable. I really have been going through a lot of things and stress and this was more of a challange for me to fulfill instead of it being a joyful and a wonderful experience. I want to throw in a side note here: At the end of everything i found out this amazing sales man by the name of David Latifzada, that was asked by a manager to take us to fill up my friend’s car for going there so many times and while we did that i asked him for a favor that not even the salesman who's job was to help me didn’t do it, and David did stepped up to help and didn’t have an obligation since it was not his deal, but his has a good attitude and it seems he does his job with care and honesty.Hi Yichela, we are deeply disappointed by your experience at AutoNation Toyota Irvine. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (949) 287-8766 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Dean was the best
by gkn002_98 on 07/29/2023It was a pleasant experience. Dean was patient to go over all the options. Was ver accommodating when I asked to remove the options I don’t needHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service at Autonation Toyota Irvine
by Mbaron52 on 07/28/2023Great service and Joel (service writer) made certain the vehicle was clean and completed as soon as possible.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Routine service appointment
by Nora S. on 07/26/2023Had a great experience bringing my car in for scheduled maintenance. James R. was patient and clear in explaining what the service was. He even reminded me to check my email for any coupons I may have received which ended up taking some… money off my total at the end. I’ve been taking my car her for 8 years and no one has ever tried to save me money as a loyal customer. Thank you!Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent Service Visit
by GROC555 on 07/26/2023We had Gilbert as our Rep. He checked us in quickly and efficiently. We had quite a few issues with our 10 year old Highlander and were overwhelmed at the total cost. But after talking to Gilbert we were able to manage what really needed… to be done from the items that could wait a little while longer. Very helpful. We will ask for him by name next time. Oh and they washed the outside of my car too!Hi, thank you for your kind review; we are happy to pass along your comments to Gilbert here at AutoNation Toyota Irvine! If you're ever in need of more help, please let us know! Take care!
Great Customer Service Again!
by J nance on 07/25/2023Each time I take my Toyota in for twice a year oil change I am reminded to f their great customer service Kind caring helpful Thanks Gilbert!Hi, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Service Review
by AT10261 on 07/25/2023Wonderful experience. Victoria was a superb advisor. Knowledgeable and honest. Gave me regular updates and was a clear communicator. Highly recommended!Hi, thank you for sharing your positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Shelly Rose on 09/26/2023