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AutoNation Toyota Irvine


9101 Research Dr, Irvine, CA 92618 (map)
Sales Rating
Recommend:
Yes (90) No (7)
Service Rating
Recommend:
Yes (36) No (8)
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Dealership Service Review

2 out of 5 starsservice Rating
Tacoma Service
Written by Matthew on 09/11/2023

I want to preface this review with my truck is pride and joy. I came to the realization that this could be the only new vehicle I may ever have. I am the original owner and have been going to this location every 5k miles on the dot. I know the dealership is more money but the piece of mind that I was getting the service my truck deserved I thought was worth the extra money. My horn hasn’t worked for months and the first thing on the multipoint inspection is horn which is manually checked green. If something as simple as the horn is not checked I have doubt in the service I received. I may be asking for too much but I am looking for a tech that will treat my truck like their own vehicle. The truck has 115000 miles and I have gone to this location for every service but it seems it’s time to save some money and find a location that will actually give my vehicle full attention and give me the service that I am paying for.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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CWinOC on 09/27/2023
Go to V-Tec in Irvine Auto Center. OEM parts, excellent prices.
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Gabi Porter on 09/13/2023
Dealer Response
Hi Matthew, we regret to hear that your recent experience was anything less than exceptional. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help.
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