AutoNation Toyota Irvine

I usually do not leave any reviews, but with a purchase like this one, i will take the time and especially after the things that happened to me at the dealership. It was my first time buying a used car from a dealership because it’s more trustworthy however the salesman that ended up closing the deal were extremely rude and pushy and impatient, their names were Mohammadd and fatam. They also did not want to help with any request i would bring to them concerning the car and some things that needed to be fixed. Important issues that were overlooked. Than i had to get the managers involved and i ended having to go back in forth to the dealer 6 times because there was always something and then on one of those visit i was ready to pick up my car and they had forgotten to put 2 pieces back on the car, so you can imagine my frustration because i really was not wanting to get a car anyways and now i had to go through this whole deal. To sum things up, i had to get the gm involved eventually, and after standing my ground they helped with most of my concerns but it should not had to be that hard. At the end the ones that got the commission did not deserve that, most of the managers did the work for them and i also had to switch my salesman because his attitude was not pleasing and had that “i am a salesman intimidating type of attitude”. I share this so whoever reviews this can make sure in the future when a customer speak their concerns they are heard and if a salesman has had a pattern of having a bad attitude several times, maybe they need to be changed or moved to another department because we deserve to all treat each other with respect and honesty. Specially the managers in charged also need to have a caring attitude because the ones i spoke to were always trying to speak only their opinions and not correct the mistakes as if they only cared of making the most profit possible. I literally had the manager and the salesman lie to me that the car had gotten fully detailed for sale, and when i constantly confronted them telling them that was not true and that i had found a lot of per hair stuck in the carpets they still did not do anything. David Mohammadd the manager was the one handling all of this. I just felt like another number when i walked in, but i am thankful that the gm was able to help with some of my concerns and everything that happened. So at the end of the tunnel there was light, but this is not acceptable. I really have been going through a lot of things and stress and this was more of a challange for me to fulfill instead of it being a joyful and a wonderful experience. I want to throw in a side note here: At the end of everything i found out this amazing sales man by the name of David Latifzada, that was asked by a manager to take us to fill up my friend’s car for going there so many times and while we did that i asked him for a favor that not even the salesman who's job was to help me didn’t do it, and David did stepped up to help and didn’t have an obligation since it was not his deal, but his has a good attitude and it seems he does his job with care and honesty.