AutoNation Toyota Irvine
Customer Reviews of AutoNation Toyota Irvine
Review type:
Buying Experience
A great purchasing experience
by JasonZZ on 04/12/2024Dealer communication was positive, service was great, and I finally got the car I wanted. Highly recommend buying a car here!Not trustworthy.
by Keith58 on 04/12/2024Spent too much time buying a vehicle that we didn’t see, insisted it wasn’t prepped. We were also lied to about the trade-in value of my wife’s truck.Hello, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Please reach out to us at (949) 287-8766 when you can so we can address this situation directly. Thank you and have a great day.
Fantastic Experience
by Perezal on 04/07/2024Stewart Rodell is an excellent sales professional. He spent quality with my son and I to find the perfect car.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Salesman Dean
by Lilyprec on 04/01/2024Dean my salesman was great!! I would reccomend Dean for sure. The experience with the finance office was not the best. Nayely Flores was nice and professional. But the male over Nayely in finance was pushy about selling extended warranty… and maintenance packages. He almost seemed mad about me declining additional warranty/maintenance items. His demeanor definitely affected the entire experience. I don't recall his name unfortunately.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (949) 287-8766. We'd appreciate the chance to make your experience a positive one.
Very Friendly Dealership!
by Amanda P on 04/01/2024I found a car online that I was obsessed with. They told me to come in and I could test drive it. When I got there the service was quick and test drove within 20 min. I loved the car and made the numbers work. They even sent the offer to… schools first and got me an amazing rate. I felt very comfortable doing this in my own and very happy with Muhammad service and glad we were able to make a deal!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great experience! Best deal too!
by Gary Kroese on 03/31/2024I worked with Chris Ward. He was very pleasant and made my buying experience fun! A+Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Prius Prime SE
by Mike Rotcher on 03/16/2024Everyone was kind and courteous and patient. That being said, There were no Prius Primes on the lot so I had to wait weeks after putting down a deposit to actually see it and test drive it. They require that I buy $3,000 electric cooler as… a "dealer mark-up" that I didn't want and is on order as there were none in stock at time of purchase. The car was delivered to the dealer without floormats and they said I had to pay an additional $250, which I turned down. I was told I could charge the car with an extension chord from the garage, but when I got it home the instructions said ABSOLUTELY no extension chords due to extreme fire hazard. (I have a feeling this came to a surprise to them as well.) I've come to expect car dealerships to be what they inevitably are, but the floormat thing leaves a bad taste in my mouth.We appreciate you taking the time to leave us a response, Mike! Please reach out to us at (949) 287-8766 when you can so we can address this situation directly. Thank you and have a great day.
SoI get this "dealer" response back from my review from someone named Beckett Adams asking me to "reach out " when I can to "address this situation ". I'm out of town so a week later I call the number provided , and it's Auto Nation Toyota but there's no one there by that name. I explain the situation, but there's nobody for me to talk to. So was that dealer response just for show? Does this Beckett guy exist? Inquiring minds want to know.
Service Experience at AutoNation Toyota of Irvine
by Hman_CA on 03/14/2024I have been working with Amanda, my service provider, since I purchased my truck. She has always been direct and lets me know what services I really need and never tries to oversell services I don’t need. Because of this I only trust Toyota… of Irvine to do all the services my truck needs.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
TRD Pro baby!
by Matt O on 03/13/2024I just bought a 2024 Toyota 4Runner. Haney was the sales representative I was working with. He was awesome! Very knowledgeable and helpful in getting everything I wanted. I’m loving the 4Runner!!Hello Matt, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
New Toyota Corolla Cross Hybrid purchase
by Brtherjohn on 02/27/2024It's been a few years since visiting a dealership so being apprehensive about this was normal. I knew what I wanted and wanted to pay for. I did research. The staff did not give me grief or steer me away into any peripheral matters.… With the exponential growth of social media all retailers are under the gun to be as honest and pleasant as possible in order to avoid any possible online repercussions and backlash. So, having said that, my experience has been hugely positive and can definitely recommend their services!Hello, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.
Better price than Longo and with a smile as well
by Rickter on 02/24/2024What a pleasure it was to deal with Mohamed in this purchase. He was a man of his word regarding the price and the vehicle is exactly what we were looking for. What more can you ask?Hi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
Car purchase
by Shira76 on 02/13/2024It felt good knowing that I was able to purchase a used car that was fully serviced and transparent about any issues. However, I felt that the marketing for additional fees, such as purchasing a loan and coverage was excessive.Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
New car
by Ethan H on 02/10/2024Willing to negotiate to make me an offer competitive with anything I found elsewhereHi Ethan, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!
Zee and Sean Kionn
by Tita Mie on 02/08/2024The Best Sales and Finance team!!!! Very honest and sincere, No pressure Treat you like family! They gave the best service and the Best Deal! Keep it up!!Hi Tita, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
TOYOTA IRVINE
by Chris Ha on 02/07/2024Adam and his general manager, Artie, helped me buy my first brand new car with very favorable conditions. Even after selling the car, Adam quickly replied to my email of some questions about it. They deserve 5 stars. However, I cannot but… subtract one star because of my disappointment to the finance team of the branch. When I refused to buy some additional warranty products, the two members of the finance team openly gave me a disrespectful and rude attitude. These arrogant guys need to be trained for customer service.Hi Chris, we appreciate you taking the time to respond. The staff at AutoNation Toyota Irvine take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (949) 287-8766 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
best experience ever!
by Ann c To on 01/07/2024I had best experience ever! They were soooo nice and friendly.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly team
by Venkata N on 01/02/2024Nice and friendly team they have and patience to answer all our questions.Hello Venkata, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2022 Prius XLE
by T. Dang on 12/27/2023I had an awesome experience working with Alex Ashari and Dean on my 2022 Prius XLE purchase. They made the process so simple and smooth. They were very pleasant to work with and were always available to answer any questions. Definitely… recommend them for your future purchasesHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.
They SOLD ME A LEMON BASICALLY
by Drz400sm on 12/18/2023Haven't even had my 2017 VW GTI 12 days and it left me stranded at 6am after 12hr shift on the side of the road😡 Fuel pump went out and dealership gonna take 3-4 weeks to repair it and I feel they should supply me with a rental car. I… basically have to pay on a car in a couple weeks that I can't even enjoy driving. This dealership is acting very unprofessional towards me and I wouldn't recommend buying a vehicle from this AutoNation IRVINE LOCATION.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.
Definitely ask for manny!
by LoriDempsey on 12/14/2023Manny has taken care of my 2015 tacoma since I got it in 2015! I wouldn't take my truck anywhere else! The service dept is not gonna force you to do lots of unnecessary fixes to your vehicle, but they also keep you up to date with what is… most important to fix and when!Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Worst experience since 2003
by Patrick A. on 12/12/2023This sucks to write, I’ve had such great experiences with Autonation Irvine since 2003. But this last experience was the worst. I brought my car in for a normal VCP service. I was the first car in, #1 and was told my by service advisor the… car would be ready by 8:30. I did not get the first video until 9:40 describing recommended service. This was the first missed deadline of the day. I called and said I just needed the oil change for now since I had to get to work. He said it would be done in 30 mins and the car would be ready. I didn’t get a completed email until another hour and a half later, second missed deadline. In total, the job took 2.5 hours longer than promised. When I finally picked up the car and was ready to head out the tire pressure light was still on. I had told my advisor to fill all tires during drop off. He said the technician did, and I just could not believe the sensor was bad as I just had them changed 11 months ago. The car was returned and I was told the TPMS was damaged. This was obviously a lazy excuse. I asked my advisor if the tech filled the spare, a typical solution to a low pressure light after filling all other tires. My advisor talked to the tech and the tech said my spare does not have a sensor. I told my advisor to fill the spare anyways. Guess what happened? The light went away. This led me down another tunnel, how could a trust any work that had been done to my car? How can I trust any of the service recommendations if I can troubleshoot better than the advisor and the tech? This by far is the worst experience I’ve had at AutoNation Irvine. I just purchased another VCP and would like to request a refund for the remaining services. Please advise how this can be done.Hi Patrick, we appreciate you taking the time to respond. The staff at AutoNation Toyota Irvine take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (949) 287-8766 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 04/17/2024