Customer Reviews of BMW of Carlsbad
Review type:
BMW of Carlsbad
My service experience
by BeemerOBust on 03/02/2024Christine was about to go home when the tow truck pulled my car in. After over three hours of waiting on the side of a busy freeway, I was pretty agitated and not in my best mood. That all changed soon after she took over by working her… human touch (not business) to get me back on my way to meet my visiting cousins from New York. She arranged the service car and the replacement part and withing couple days, I was back in my beloved i4. She saved the weekend.Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Experience
by FBerry1 on 02/26/2024Exceptional help making the right decision from Larry.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by ChuckH20 on 02/17/2024Carlsbad has great staff, Mikey and Davin have been really helpful. Even had a great guy come to house and show my wife some things on the car when she had questions!! We will recommend ours friends and family.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Carlsbad and we hope to be of service again in the future.
Salesman
by AnneVerheyen on 02/09/2024My salesman, Ed was extremely helpful and streamlined the buying process for me. :)Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
X3 purchase
by Frankie on 02/05/2024Ryan Martin was attentive to my needs and communicated well. He followed through on his commitments and I received what I was promised. They treated me like I was purchasing a new vehicle and I felt very welcome by the team.Hello Frankie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Overall pretty good experience
by King7245 on 02/05/2024Overall was pleased with my purchase. Was a 5 hour day. A large Part of it was because we were going back and forth on how much my trade in was worth. They ultimately met me on the price I was looking for but took a while to get there. One… part I didn’t like was when I signed the contract for an out the door price, and we spoke about the warranty and everything included with the sales guy, then I went to finance and they want to get you on all kinds of extras charges which is good because for paying that price you want ultimate coverage but it added an additional $20-30 to my monthly which I was not expecting. So make sure to ask all the questions to the sales guy about the warranty and what is covered BEFORE you go to the back with finance.Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (760) 335-6124 for further assistance with moving forward. We hope to hear from you in the future.
No charge for scratch in paint finance said.
by Burned buyer on 02/03/2024If you're looking for 60k BmW with a scratch on the hood. Carlsbads BMW is for you.GM to the loft boy new M2 had the paint chip.The damage to hood paint never mention or disclosed. Feel violated.Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 335-6124 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
First Class in Every Way!
by Matthew on 02/02/2024Darrin and the entire Team at BMW of Carlsbad were very efficient with my time. Matt Worley was prepared and his follow up is second to none! Thank you for your professionalism, I know what it takes to strive for perfection, not all are… capable of executing at this level. All the Best in your new location.Hello Matthew, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service review
by Lizess1 on 02/02/2024I have used BMW of Carlsbad many times over the years and Omar, my service advisor is the best! And Peter, my technician, has found several things that others have missed. I have complete confidence in both of them and wouldn’t take my car… anywhere else!Hi , thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
BMW Service
by Beverly on 01/16/2024Excellent service. Kept me informed. Got a loaner car. That was important. Insurance paid.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW BMW i5 M60
by BMW i5M60 on 01/14/2024BMW Carlsbad is my go to dealership in the Southern California area. I have purchased 3 BMW's (2021 X6M; 2022 x3; and 2024 i5 M60) all in past three years and have not regretted a moment since. Service advisor Nick Munoz sold me all three… cars and have enjoyed them all immensely. If you are in the market for a BMW, especially an M series, you must go to BMW Carlsbad and request Nick Munoz. Nick is straight forward, honest and he will teach you all you know about your new car. Best genius advisor on the lot.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Manager
by boddiem on 01/11/2024I had a wonderful experience at the BMW service department. They answer all of my questions and were very professional.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Not A Fan
by kathy05 on 01/07/2024I had an appointment to meet Fred at BMW Carlsbad to cash buy a 2022 Toyota Rav 4, I walked into the dealership, thinking that they would greet me to see if I needed anything. I stood at the entrance of the new car side, there were about 6… white salesmen there, did anyone of them ask me if i needed any help, not one. I was pressed for time, cause i had flew in from Maryland so i was tired. I finally asked them to get Fred, and it took about 6 hrs to complete a cash transaction. I understand that they have to try to sell you the service package but they tried too hard. Don't get me wrong the car was great, but the process and the customer service fro their salesmen standing around leaves me not impressed. That's the reason i hate dealing with car dealerships, and try to do everything before i get their cause i don't want to hear their BS. Fred my salesman was great, but he is new.Don’t buy from Carlsbad BMW
by PEKelly on 01/05/2024Unprofessional sales people. Can’t find listed cars, claim cars are CLO, but at purchase time they are not. 5day 500 mile give back, no flexibility. We took x7 skiing, called them in 2 days, 380 miles we didn’t want it but that it takes 380… to bring back to them. Manager said “too bad”, they will buy back at $13k less than purchased. BadHi Pekelly, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (760) 335-6124 to discuss what we can do to help.
Great Service Care Taken
by Kathryn on 12/15/2023I have been a loyal customer for many years, and I appreciate the quality of care my car and I receive.Hello Kathryn, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual service session
by BrendaG on 12/11/2023Carlsbad BMW provides a wonderful service experience including staying in touch and providing Uber transportation to my home and back. The facility is modern, ultra clean and declutterred. I highly recommend this dealership and service… departments.Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Carlsbad and we hope to be of service again in the future.
Purchase of new BMW 5X Hybrid
by anncharrus on 12/07/2023Juan Duff was a true gem. He was knowledgeable and went the extra mile to find the car of my dreams.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil Change plus
by BMW 330e on 12/08/2023Notices were received from the. Car advising an oil change was due. Had not used BMW of Carlsbad before. Easily booked the service. Arrived at their new facility and found it very impressive. The service advisor was very pleasant,… listened carefully to my requests. Since there was slight wear on the right front outer tire, I requested them to check the alignment. An Uber was arranged and arrived in 3 minutes. I returned at the end of the day and picked up the newly washed car. Oil change, brake fluid change, alignment and safety check. No hassle, no attempt to up-sell! Just pleasant, friendly people, good coffee in a spotless setting. What’s not to like?Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
30 minute wait time
by Mplsave on 12/06/2023The service manager I worked with was amazing and the whole experience of getting our car serviced was great until I had to wait 30 minutes for someone to get the car from the parting garage. It was finally delivered by someone who was out… on a test drive. In the meantime there were service people standing around doing nothing. I asked three different times if someone could get my car. This resulted in no change or sense of urgency by anyone. I even talked to the service manager and he politely brushed me off. It is terrible that my whole experience of working with the service group was tainted by something as simply getting my car from the parking garage.Hi, we appreciate you taking the time to respond. The staff at BMW of Carlsbad take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 335-6124 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
2016 BMW 328xi
by Goose66 on 12/04/2023Service review. I really liked the service walk around video that was sent via text message. I was able to see my vehicle from a different perspective. The service technician spoke clearly as he performed the diagnostic review of my… vehicle. Thank you.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service on my 2021 M3
by Kavehh81 on 12/01/2023I went to see about servicing my 2021 M3 with Stefano Ceccarelli for injectors. Stefano went above and beyond to make sure that my car was taking care of and everything was at factory level requirements. I can not emphasize how great it is… to work with Stefano and someone that I can trust with my car. I highly recommend going to see Stefano at BMW of Carlsbad for any car needs.Hi, thanks so much for the warm recommendation of the team here at BMW of Carlsbad. We hope to be of service to you again in the future. Best wishes, BMW of Carlsbad
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Customer Lounge Area
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kiara Dou on 05/19/2025