Customer Reviews of BMW of Carlsbad
Review type:
BMW of Carlsbad
Car purchase
by maximus on 06/24/2024Salesperson did good job was efficient in his work, and was able to get me a good deal.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Do It Online
by rfimor24 on 06/11/2024I negotiated everything (price, finance terms, etc.) via emails. Then I visited just to sign the papers, return my previous lease, and pick up my new car. It was a rather painless process. I forgot a pair of sunglasses in my returned car… and they called me and shipped them back. Thank you!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Purchase of a used X3
by dkandasamy on 06/09/2024Smooth processHi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Perfect service
by Guti2295 on 05/19/2024Roberto was perfect and was able to help us with our needsHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
oil change
by Zshenyahoo on 05/10/2024Service advisor BJERN was well experienced in handling my BMW oil change request in the new Carlsbad site. He kept his promise and completed the work in about 1.5 hours, much shorter than what I have done back in BMW Vista. The new site is… larger and appears well organized.Hello, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service Review
by Claire S. on 04/14/2024The new Service Department in Carlsbad provides comfortable seating and coffee bar while waiting. Checking in is efficient and easy. My service agent Stefano Ceccarelli was very professional and pleasant to work with. During my visit it… was discovered that I had a nail in one of my tires. I was pleased that Stefano was able to match tire pricing of other tire replacement stores in the area so I could purchase my new tires with BMW and get an alignment in the same visit. An added feature of having your car serviced at BMW Carlsbad is the technician can now send a video of your car being serviced as he is working to your cell phone. I am very happy with the service I received at BMW Carlsbad.Hi Claire, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Great service and followup
by k4carbon on 04/12/2024I took my 2016 X5 in for service recently and that was good experience. After I got car home I noticed that the seat control panel was cracked and broken and it was not like that when I took car in for service. I returned to dealer and… talked to Service Mgr and he looked at damage and stated they would order part and replace at no charge and that indeed happened. True customer service and support in action.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
BMW Carlsbad CA
by Sdawson on 04/09/2024I was looking for a used 2023 or 2022 X3 but was not able to find one that was gray color with light interior. My last car was a 2004 Jaguar XJ and I loved the car but it was time to move on. I was online and saw the car I wanted - new… though - but “in transit” at BMW Carlsbad. I emailed them and Nicolas Munoz got right back to me. We discussed the car and deal and he reserved it for right then. So easy that I was a bit nervous since I had not been in the car market for many years. Picked the car up about 3 weeks later and love it. I could not have had an easier purchase. Nicolas set up all the technology…BMW app….. everything. He showed me all the things the car can do like parking assistance, etc. what an asset he is to this dealership. Loving the car.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great Service - X5 Owner
by Rich.Cali on 04/08/2024BMW of Carlsbad always makes sure that they provide you with the best service possible. They always provide video recaps showing what has been done or other items that require attention. The tech I've worked with a few times already, Brian… Chartier, always goes above and beyond with everything. They provide rides when needed, clearly communicate their progress, and estimates/discounts are always clearly indicated. Thank you!Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!
Carlsbad BMW
by Valerie on 04/02/2024Matt Worley was my salesman. He was professional and knowledgable and made my buying experience easy and enjoyable.Hi, we are pleased to hear you had such a positive experience with us, Valerie! If you need more help, our team is available to talk -- safe travels!
Demetrio Trujillo
by Peter Miller on 04/02/2024Demetrio was a fantastic representative of the BMW brand and the reason we purchased our X7. I highly recommend him.Hi Peter, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.
Rater
by Meandonlyme on 03/28/2024Great experience. Done when promisedHello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
BMW X3
by craigs84 on 03/25/2024The service team went above an beyond to make sure everything was right with my car.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Outstanding - M550i XDrive
by JMH-M550I on 03/23/2024BMW of Carlsbad has never let me down. I’ve only ever worked with Keith and he has been nothing short of exceptional each and every time my car is brought in for service. He is honest, respectful, and always communicates clearly what is… going on and why it’s happening. My car drives like it’s brand new every time I pick it up. I’ll never take my car anywhere else and have full trust in their service department. It’s because of my experience I will buy my next BMW from their dealership. If Keith could sell me a car, I’d buy it from him without hesitation.Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchased a new car
by Dave Sch on 02/18/2024updated 03/20/2024The entire experience was great. Never pressured or pushed for something I didn’t want. Everyone involved was knowledgeable and extremely polite.Oil change plus
by Alice A on 03/18/2024Pleased with service care and advisor. Did have delay picking up car due to misplacement of second key fob.Hi Alice, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (760) 335-6124 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Excellent service
by Juan ce on 03/14/2024I know that sometimes is difficult to replicate a problem let alone fix it so despite the car was not fixed at first. They took care of me. The level of service is great.I would recommend to a friend or family member.Hello Juan, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Carlsbad and we hope to be of service again in the future.
Service Review
by johnnie701 on 03/14/2024As always, Patricia (Michelle) Yancy provided excellent service! She always gets to the bottom of every issue and makes sure our needs are satisfied. Although I’m happy she hasn’t been promoted, I find that to be remarkable!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Very happy
by Jmcconnell on 03/11/2024The sales staff was extremely helpful and went out of their way to find me the right car.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Car sales --- Fred
by Jill Martin on 03/11/2024Fred provided us excellent service. He was able to answer all of our questions. Also, the car that we bought that afternoon was placed in the front for us to view. He was professional and not pushy.Hi Jill, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My i4 buying experience
by BeemerOBust on 03/02/2024Corey and Matt went out of their ways to help me pick the right car that fit my needs rather than theirs. Personal requests that would make me happy as a customer were met without any pushback. They really worked hard to gain my business.… Eddie at finance was very informative about the protective packages and although I'm not a fan of such things, he worked with me to build a customized package that fit my budget. Overall, a very pleasant experience. Customer for life!Hi, we are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Customer Lounge Area
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kiara Dou on 05/19/2025