BMW of Carlsbad
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Dealership Service Review
service Rating
Great service and followup
Written byon 04/12/2024
I took my 2016 X5 in for service recently and that was good experience. After I got car home I noticed that the seat control panel was cracked and broken and it was not like that when I took car in for service. I returned to dealer and talked to Service Mgr and he looked at damage and stated they would order part and replace at no charge and that indeed happened. True customer service and support in action.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gabi Porter on 04/13/2024
Dealer Response
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
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