Customer Reviews of Jim Click Hyundai Automall
Review type:
61 reviews
Sort by:
Poor Service Department
by Onezubi on 04/13/2023Had my car towed in February 26th, 2023. After waiting 4 weeks for a diagnosis, Gene, my service rep, said the transmission needed to be rebuilt or replaced. He said it would be $6400.00 to replace it or $7200.00 to rebuild it. I told… him I prefer to have a new one. The first few weeks Gene kept me updated every 3 - 5 days, after that I would leave messages or text and sometimes wait a couple of days for a response. Gene told me that they were having a hard time finding a new one, but I was still willing to wait. On, approximately March 31, 2023 I stopped by, because Gene wasn't returning my call. I also spoke to the parts department and the guy I spoke with didn't have any info that they were looking for a transmission for my car. On April 3, 2023 Gene called and said they found a transmission, but it would be $6800.00. I agreed to the price, so they "ordered" it. On April 7, 2023 Gene called and told me the transmission was in and my car would be ready no later than Wednesday April 12, 2023. I called Gene on that Wednesday and he told me he would check on it. He called back approximately 4 hours later and told me that the transmission never came in. He said that they found it online, ordered it and then it just disappeared. I asked him, again how much to rebuild the the transmission. Gene told that the service manager agreed to split the $800.00 extra to rebuild it. My Math: $6400.00 + $400.00 = $6800.00. Their Math: $6800.00 (price of phantom transmission) + $400.00 = $7200.00. So, I chose to have the vehicle towed to a transmission shop, which I probably should have done at first. I still had to pay $304.00 diagnosis fee. Another issue I had was that every time I called the main number for the service department, nobody answered the phone. I will be sure to never go to this dealership again.Rookie salesman out preforms the veterans.
by Larry Bergsgaard on 02/24/2023My wife and I just purchased a new Palisades and found the experience to be wonderful. Alex Saldivar, a rookie at the dealership was outstanding. We looked at many other dealerships and were met by experienced and pushy salesmen so when… we entered Jim Click dealership, I expected the same. We were pleasantly surprised to meet Mr. Saldivar. He was beyond polite and personable. His knowledge of the product was impressive. He was respectful of our time and didn't call three times a day while we continued to shop. When we did return, Mr Saldivar was totally prepared and continued to provide excellent service. I was very impressed with his ability even though we were his first sale.Hard to review if you can't schedule a service!
by Unhappy on 11/29/2022No service advisors to answer a call. Left message with phone number per instructions... no return call in over a month! Tried to schedule a service online only to have to wait for 12 weeks for next available appointment. Needed to cancel… said appointment and online portal has no place to cancel an appointment. Tried to cancel with a service advisor who hung-up when I explained the situation and my overall experience! Things have been going south at this location for quite awhile. The situation needs to be rectified or close the location... you're hurting what little reputation remains!Don't Expect Service from Jim Click AutoMall
by Chris Keeney on 08/29/2022Horrific experience happening through Jim Click Hyundai AutoMall. I set up an appt. for regular oil change and maintenance on Friday, Sept. 2nd at 2:45 PM more than three weeks ago to be prepared for a long distance road trip starting… Saturday. I receive a text today saying that I am supposed to go to Green Valley. I purchased the car at AutoMall, have had all my service at AutoMall, therefore, it is the mistake of the person I set the appt. to have it in Green Valley, more than 50 miles away. I spoke with Service Manager🤬🤬 Jose Guerrero who told me that it's my mistake and my problem and there would be no help from AutoMall service. Not sure what else I can do but warn everyone out there, not to buy or expect good service from Jim Click Hyundai Automall. They do not honor their obligations or recognize an error on their part which will not cost me my time and money for a service they sell to you but do not support. Perhaps Jim Click should spend less on his overzealous advertising and more on service personnel to meet the needs of his current customers. O stars out of 5.Service Appointment Failure
by John Doe on 08/24/2022The vehicle service appointment process on the Jim Click website is terrible. I can't get a real person to talk to, and the system will not let me make an appointment.Hi John, I am sorry that you are having a hard time reaching us. Please feel free to call or email me directly and I would be happy to assist you. Thanks and I look forward to speaking with you! Best, Eric Salazar, Service Manager, Jim Click Hyundai Auto Mall, esalazar@jimclick.com, 520-407-4860.
Great service
by Linda W on 06/07/2022After having my sunroof repaired it had a rattle. When I took it in to the service department I was greeted by Eric to check my vehicle in. He suggested a test drive to pinpoint the rattle for the service tech. Very quickly we stopped and… he found a part that had come loose. He fixed it and we continued on our test drive, the rattle had been resolved. I was happy that I did not have to leave my vehicle for the day, happy that it was a simple fix but mostly I was extremely happy to have encountered Eric! What a positive, upbeat person he is! I could tell that it was important to him that he provide the very best service to his customers. He literally changed how I felt all day..... He is young and energetic and such an asset to Jim Click Hyundai. Treat him well, train him, promote him, he is a keeper!!Sales
by Mel on 05/07/2022I offered the salesman $29,000 out the door and I specified to include taxes, extended warranty, environmental tire fee, and license fee. Instead of charging me about $26,000 for the car he took the whole amount and charged me that just for… the car. (Where am I gonna get the extra money to pay for the taxes, tire fee, extended warranty, and license fee?)Very disappointed in the deal/experience that I had at this dealership.
by Jeff McBride on 12/23/2021I was VERY disappointed in the deal that I got with the dealership. I paid $4000 more than I should have, had I bought it at another dealership. I have bought several cars from them before, and I have ALWAYS gotten the white glove… experience and have always before got an excellent price and was treated very well. This time, I was not. It was sneaky in how they dealt with me on this deal. I had no idea about there being a market adjustment of which I paid 4K more than I should have. I am so very upset about the deal. Yes, they did give me 995 in credit for accessories, in which is good, but, can't use right now as this being a new model, no available accessories, so does not do me much good right now. The only way to make me whole again is for me to get the 4K refunded back to me. But, I am also worried and scared about retribution, or the dealership not wanting me as a customer anymore because of my unhappiness. For, I want them to know that I do love them, I LOVE the Kona that I bought, and I have always loved the Kona and the great deals that I have gotten from the dealership in the past. This time, like I say, I was not treated special. I know Ford offers loyalty programs for people that have bought Ford cars before, and my wife bought a brand new Ford Escape and she paid about 3K BELOW MSRP. I am very happy with that deal they did for us. But, again, for me, I paid 4k ABOVE invoice. I so wish to get this resolved. I want to be a long time customer of Jim Click and his dealerships. And, as with Jim Click, even with Hyundai, and the times that I have contacted them with questions about my car, they have always been so very awesome! I just wish we could get this 4K refunded back to me. Now, every time I get into my car, which as I say, I love, I will always have this thought in my mind that I paid 4K more than I should have and I am not a fist time buyer. I should have gotten much better pricing. As just with other dealerships that I have contacted and gotten emails from where I see they are NOT charging a 4K market adjustment. I am so nervous about even writing this. As I do not want anyone mad at me, I just want to get this resolved. And, I hope with Hyundai as a go between, or helping me, that would be awesome. I hope this all makes sense, as, I am trying my best to get my point across. Again, everyone at the dealership was great, I just wish I could have gotten this 4K refunded back to me. Then, I can come back here and change my rating and tell everyone how happy I am that I was able to get this resolved to my satisfaction and have me as a very happy customer. Thank you again!!They don't care about fixing the problem
by James Matheson on 12/02/2021I went in because My HD radio was not working correctly. I recreated the malfunction in front of them. When I went from an HD station on FM to an Analog station on AM The HD lights would stay on. Also this radio does not go into stereo on… some local channels. They did not even address this issue. They said other cars do the same thing. They are wrong. The other HD equipped Hyundai I rented earlier this year Had no such Problems. If this is Normal than why does the malfunction come up only when the radio is Hot? And why does it only malfunction between 2 specific stations? This dealer is full of excuses and is not solving the problem. They only car if they can make money from Hyundai.I am Going Back again to Try again. Now my radio won't go into stereo mode on most local stations. The dealership tried to Get a Replacement Radio, but Hyundai would not approve it. That is not the dealership's fault. Hyundai Corporation said to turn off the HD feature if the radio is malfunctioning. To turn off something that is not working is not a Fixing it HYUNDAI !!! Now I am to prove the radio does not go into stereo mode with my modulator test equipment in front of the technician. Edmonds Please remove the previous post I made. This was not fair to the dealership that is at the mercy of Hyundai.
You won't find better people
by Jen Bliss on 02/20/2021My experience with the Jim Click automotive team was absolutely beyond my wildest imagination. At every step of the process I felt cared for, listened to and supported. They are terrific to work with and so incredibly helpful without… being overbearing. I am so very appreciative and would recommend them to anyone looking for a new vehicle.Feel like getting royally ripped off
by Profit any way possible on 10/22/2020My car was in an accident and taken to Jim Click for calibration of the camera system. Seems they needed to make money some way by charging me for a $260 battery. The car was inspected 3 days before the accident and had no issues. Assuming… the car has been here and therefore at the mercy of the heat does not make for a cash grab at the expense of someone who is already dealing with the aftermath of a bad Tucson driver. But if I want my car back I need to pay. But it will be the only time I ever will deal with this outfit.Hi "Profit any way possible", Your feedback means a lot to me, and I am dedicated to making sure our customers receive the best service possible. I would have called you directly but we have no record of you servicing a vehicle at our dealership under the name you used to leave your review. When you have a moment would you mind giving me a call or sending me an email to discuss your experience with us? Thanks in advance for your help, Eric Salazar, Service Manager, Jim Click Hyundai Auto Mall, esalazar@jimclick.com, 520-407-4860.
Beyond Awesome
by Beyond Awesome on 03/11/2020After having my car totaled and having to deal with insurance companies and medical issues, I was not wanting to look at purchasing a new vehicle. I was actually in a bad mood walking in the dealership. My husband and I sat down and talked… with Raymond. After explaing what I liked and didn't like with my previous vehicle, what I would like, what I didn't etc, Raymond showed me what I was looking at on my "I want to look at" list and then showed me the Hyandia Santa Fe and Tucson. He knew they were not on my "I want to look at" but showed me everything the Santa Fe offered. It was pretty much equiped with everything I "would like to have" and above all, the safety ratings. Needless to say,my bad mood changed. Raymond actually was listening to what I was looking for in a vehicle when we where in his office! I was being listened to and that changed my mood. Raymond really knew what I was looking for when I didn't. Never once did I feel that awful "car guy" feeling from him. He truly is an awesome human being. Joel and another guy (sorry I don't remember your name, you were in that front darker office) took care of all the paperwork and really worked with us. They were able to get exactly what we needed and at a great deal. And Chuck, this man knows the technology of this car in and out. Every question I had, he answered like this car was his. Raymond, Joel, other guy and Chuck, thank you. I really was not looking forward to this purchase but now having gone through it, I appreciate it. It was a pleasure purchasing our new and awesome family car. If I could give more stars, I would.Purchase
by 1 on 02/29/2020I had the best experience at Jim click Hyundai/Mazda! Akram was fantastic, helpful and courteous. Joel in Finance explained everything thoroughly and took the time in answering my very difficult questions and concerns. Ahmad (General… Manager) was also very helpful and took the time to congratulate me on my purchase. Thank U Jim Click Staff!Awesome Customer Service
by Palisade Purchaser on 02/28/2020The sales rep handled all our questions and concerns and we were out of there in a timely manner. I really appreciate all the time and effort he spent with out in making this purchase smooth!2020 Hyundai
by Jim click on 02/25/2020I was involved in an accident and quickly had to pick out a car to get to work and my kids to school. We originally were referred to Jim Click Kia to meet with Chris. I told Chris what I was looking for and he was supposed to call me right… back. I told him I would be in the same day at 4pm. I again called at 3 since I didn’t hear back. He answered and said he would be taking off at 4, but would partner us with Matthew. We showed up to meet Matthew. Matthew asked how we were referred because Chris wasn’t sure. A coworkers daughter kindly referred me. I told Chris I wanted a white Hyundai or Toyota. I did not want a Kia. Chris was supposed to pass the message that we wanted to shop Hyundai. Matthew immediately tried convincing me to try the Kia Sorento and went further to say he parked one right outside to drive. I told him on three occasions that I wasn’t interested in a Kia. I told him we wanted to go to Hyundai if he wanted to meet us there that would be great. We wanted to give Matthew the opportunity to take us there and earn the commission. We met at Hyundai and again led blindly. He again offered the Kia to me. I again said no. We test drove the Hyundai Santa Fe SLE. We asked questions about the car we were planning on purchasing and he simply didn’t know the answers to any questions. I asked if we could look at the online used inventory. As we were walking the lot he pointed out the Kia again. We asked a few other questions with no answers. We kindly asked him that if he didn’t know the answers we needed someone that did as we planned on spending over $20,000. Vincent Meza was nearby and quickly offered to help Matthew so Matthew could learn. Matthew ended up taking off and Vincent stepped up. Leo Lopez answered our questions about the different models Sante Fe vehicles in detail. Leo printed out documents, showed us prices, and explained everything we needed. Vincent came with us to test drive the car and again went over the final pricing. He explained everything in great detail. Joel went over the financial part and also explained what we were signing. All three of these guys deserve a 10!! Vincent stayed until after 8pm explaining every button and light in my car. He stuck with us until we drove off the lot. This is my second car purchased here and I would do it again! Thank you again!Good experience buying a car
by Good Experience with Jim Click on 02/22/2020We have in years past feel intimidated buying a new car. I did my homework and I felt respected and I got the deal I came in for.New Car
by A on 07/29/2019Great service from everyone I encountered during this process!! Absolutely love my vehicle!Sales Experience Jim Click Hyundai Automall
by AZTom on 07/14/2019Great Internet sales experience with everyone we spoke to during the purchase. Information was provided in a timely and professional manner. We knew what we wanted before shopping which made everything very easy and seamless.Thank you again on behalf of the Jim Click Hyundai Auto Mall store! We will do everything we can to make the rest of your experiences just as pleasant as the last time you were here! We thank you for your time and feedback on your visit Congrats on your new purchase! JoVaughn
Greatest purchase of my life!
by Bruce on 07/13/2019I really enjoyed Adrian, my ssles person. Information was the basis of the sale. I am proud to have gone hybrid. I would recommend Adrian and this dealership.Great Experience
by Sharon on 07/12/2019Adrian was awesome in every way. He was friendly, knowledgeable, and helpful. And through the entire process of buying my car, I never felt pressured or like "just another sale." I appreciated Adrian's patience while I was looking, and I… really appreciated his energy to complete everything once I made my decision to buy. All in all, Adrian made buying my new Santa Fe the perfect experience!!!. Adrian helped me choose between the Santa Fe and the Mazda CX-9 by answering questions, showing me their differences, and listening to my needs.. The finance experience was also perfect. Kyle Gabbard was awesome!!!.Accommodating Service
by 5th_Car on 06/03/2019Last week I had to face an unexpected and stressful decision to replace my car without prior planning or thought about new cars. As an older buyer, I dreaded the thought of examining the many options and overwhelmed by the prospect of… making a decision. Originally, I thought I would just lease a Ford but after speaking with your salesman, Mr. Nezar Elias, I was shown that purchasing a Hyundai Accent would meet my personal transportation needs and work with my budget. Knowing of my health situation and limitations, plus my earnestness about purchasing, Mr Elias selected a vehicle and brought to me for a quick test drive and decision. In a few hours we had a deal. Your staff was patient with me over the finance check as, like many people, I had to lift a credit freeze to protect myself from fraud. Mr Koussa explained to how companies in Arizona favor one if the big three over the others, so that I only had to unfreeze the one they would be using. Finally, Mr Kyle Gabbard calmly took me through all the paperwork and additional options, answering all my questions and giving me confidence about this dealership. Your staff has excellent training and are very professional.
About our dealership
Jim Click Hyundai Automall welcomes you to our online Edmunds dealership. We truly appreciate your visiting our site, and thank you for considering us for your next Service or Sales experience.
The Team at Jim Click Hyundai looks forward to assisting you, and our Factory Trained Staff of Hyundai Enthusiasts look forward to assisting you throughout your Service and Sales Experience. Our Easy to find location is in the heart of the Tucson Automall, just across the street from the Tucson Mall, at Oracle and Automall Drive.
We are located on the North Side of Automall Drive, providing you easy access, and a location that is 20 minutes from anywhere in Tucson!
The first thing you should know about Jim Click Hyundai is that we're dedicated to making you happy and keeping you satisfied. This is true from when we give you the keys to your new Mazda or used car to when you need a service performed to down the road when you might decide to make another purchase.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Larry, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Click Nissan! If you have any further questions, please give us a call. We're always happy to help! Shane Crist, Service Manager, Jim Click Nissan, scrist@jimclick.com, 520-884-4160.
by Aria Scott on 04/18/2023