Customer Reviews of Jim Click Hyundai Automall
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61 reviews
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Sold and Certified Vehicle with mechanical issue
by Disappointed Veteran on 05/26/2025I would give this dealership no stars if I could. I purchased a vehicle and told them it had issues. They certified it and said it was good. Brought it back with the same issues. They did a fix and said it was good. It still had the… problem. They kept it for a week and said the replaced parts. Still had the issue. They kept it for 3 weeks and said they fixed it. Still had the issue. They did another fix and still had the issue. This vehicle should have never been sold let alone certified. I lost $8,000 dollars trading this vehicle because it wasn’t safe for my family. Don’t ever buy from them. The manager is arrogant and wanted to rip us off even more.No communication, dirtied the interior of my car, wasted my gas.
by Melissa N on 04/03/2025First off-- Jonny was very professional and communicated with me after numerous redirections from other people. This review is not about him since he helped me a great deal. I had my car towed here after a total engine failure because I… had the lifetime warranty on the engine. It was dropped off overnight so I expected someone to contact me the next morning about the car. I had to call at 4:30pm the next day to simply confirm that it made it there, since no one bothered to contact me! The rest of the experience was similar. They told me it would be a week to even diagnose what had happened to the engine-- meanwhile I had to find rides to and from everywhere for 7 days. No one calls me the entire week; I had to call THEM. They told me that since they confirmed the engine failed, they could finally put me in a courtesy vehicle...once their higher-ups finally get around to approving the paperwork. Another two days go by until I'm given the green light on picking up a car on 3/13. Yesterday, 4/3, my car is finally finished. I'm about to get inside when I notice the ENTIRE door and steering wheel is covered in black smudging, plus both the driver's and passenger's seat are scuffed up with blackness. Thanks so much for dirtying the interior of my car that I will now have to get shampooed out! Not only that, but when I dropped off my car it was nearly full; I had just filled up the day before breaking down. They returned it to me with 1/3 of a tank. I was expected to return their loner vehicle with the same amount of gas they gave it to me with, but they can't do the same? If I returned your loner vehicle with 1/2 a tank less of gas and filthy interior, you bet I would be fined. Unreal how their communication is mostly one-sided and they tried to shove me out the door into my dirty vehicle.At least answer the phone
by Not happy in Tucson on 02/28/2025It is nearly impossible to get anyone to answer the phone at this dealership. Try calling anytime during business hours and the phone just rings until eventually it hangs up on you - sales, service, main number, no difference.The worst ever! They would not schedule an authorized update
by Lynn on 02/03/2025They refused to service our 2022 palisade. Awful! Go to another dealership to buy a Hyundai as you'll be stuck with awful service. I would not give them a 1 star rating because they don't offer a 0 star.Worst representative ever
by Sarah winters on 11/15/2024I called in to schedule my maintenance, normally this is an easy task. Not today, I got the”pleasure” of speaking with Maritza. I have never been so belittled in my life. She kept sighing on the phone, every time I would ask a question it… was like I was disturbing her day. I didn’t know appointments weren’t being scheduled until January. How am I supposed to know that she made it seem like I was the biggest idiot in the world. I love Jim Klick Hyundai I’ve never had an issue with Hyundai, They’ve always made me feel valued and welcomed this lady to the opposite today she made me feel like I did not matter I was not important enough for her to be kind because I was just doing an oil change. You guys should really evaluate your phone representatives. This made me not want to come back, I didn’t even end up making my oil change appointment because she was just so rude.Worst phone representative
by Sarah on 11/15/2024I’ve been going here for years, I’ve always loved the client care that I had received not today. I called in to make my regular oil change appointment and I had the pleasure of speaking with Maritza. Let me tell you this representative was… the most rude and belittling person I have ever talked to, She kept saying on the phone like I was disrupting her by calling in she made me feel like I was not important enough. I would ask her a question and she would just talk to me like I am Stupid. I’m sorry I didn’t know you were scheduling out in January already. Every time I would ask her a question I got the attitude I would get from my teenage daughter. Hyundai I love you guys, but this phone representative made me feel like I just was not important. I don’t matter and that’s why I’ve always come to you guys cause you made me feel like I was Very important to you. This phone call. I didn’t even set my oil change because the lady was so rude. Should really work on your customer service rep on the phone because She’s going To deter people from coming in.Too Pushy
by Fred on 08/25/2024Salesman was slippery, we waited for over two hours to go meet with the "closer" guy, he shoved all kinds of add-ons down our throat, miserable experience, never again.Doesn't even deserve one star. RUN.
by Sharon on 07/27/2024IF you can get someone on the phone you're luckier than most. We have tried for days. I see from other reviews that some unlucky soul did take his car in, they ghosted him immediately. I don't think JC's service department know a phone is… for answering. But seeing other peeps' experience I'm glad we dodged that bullet. Trust me. RUN. Some guy at a circle K can probably give you better service.OMG..this dealership & Service Department is absolutely the the worst.
by John Moran on 07/10/2024I am a 69 year old man, i am originally from the Detroit (Motor City) area, i have been buying, selling and working on cars for over 50 years, i started young. I bought a 2024 Sonata back in April of this year, I was told it was a better… vehicle than a Honda... In late May, my air conditioner was not working during a 4 hour drive home with my grand-daughters in the car. It is a very uncomfortable couple of hours when its over a 100 degrees. So when they assessed the problem they told me that a rock had hit the air conditioner compresser and put a whole in the unit. In all my years of owning cars, i have never heard of this. So either it is an engineering gaffe or it just has poor quality material. My experience with the Service Department at Jim Click Hyuyndai Auto mall is as follows; Unprofessional Poor Communication and response to my insurance company and myself. Inept They lied about never recieving authorization from the insurance compay and never bothered to call me about this. When i talked to my insurance agent he showed me the email that was sent to them the next business day after i took the car in It took over a month to replace an air conditioning part, and they did not order it for over two weeks. When i got the car back after over a month( i repeat myself b/c they dont want me use all Caps) the air conditioner was still not working optimally. When i called the Service Advisor "Johhny G" he sarcastically asked me it i had the AC turned to "low". When i was transferred to the Service Manager(Eric), he informed me that the AC worked fine when he test drove it. When i asked how it could have gone bad in one day, he told me "it could be anything". He told me to bring the car back... lol. This guy is a " very funny". To top it all off, the car was filthy with dust an eighth of thick when i got it back. They must have left it out in the parking lot, sitting in 105-112 degrees, couple of monsoons and dust storms during this time. I guess it would be too much for them to at least spray it down. So what does this say about this "dealership", and i use the term loosely. They just want you to buy the car, and if you are a problem, they will passive-agressively insult you and or make more problems for you. I talked to the General Manager (Ted) a couple of weeks ago, he was going to look into the problem then and get back to me.... never got back to me and when i called him today he was "out". Amazing huh?? I also called he Sales person who sold me the car, he also did not return my call. So tomorrow they are going to pick my car to work on it again.... stay tuned for the follow up. So given all this, i will never buy another car from a Jim Click dealership. I should have listened to my brother who has lived here for 40 years, he told me to not even get close to a Jim Click dealership, now i know. I know this will probably not happen, but If you would, please have Mr.Click call me, i would like to tell him personally what i think of this dealership and his very unprofessional staff,Amazing experience!
by Courtney J on 06/28/2024I cannot get over the wonderful experience that I had with the entire team but shot out to Tony and Joel. Everything was explained to nice and thoroughly to me and never felt any pressure. I drove away in my dream car and have never been… happier!:)Too bad a 0 star rating isn't available
by Kate on 04/09/2024If you have any kind of standards or integrity, save yourself the time and money and absolutely avoid anything associated with Jim Click. They have a sub standard work and sales ethic and will cost you nothing but money and headaches. The… "maintenance for life" program that they butter you up on, they don't actually check or do half of the things they tell you they do. I have proof. And if you call Eric, the service manager, he will just tell you what he thinks you want to hear, such as, "we are taking this seriously and will use this in our training to better our service." Which, is completely untrue. Oh and if you ever talk to Jimmy, the sales manager, he will tell you that if you are smart and buy your own parts online, and do your own research, that those parts aren't "hyundai quality". Well yeah Jimmy, they're better quality. So, take what you will from this, but also look at the other reviews and do yourself a favor of completely avoiding Jim Click and anything having to do with his name.Terrible Service availability
by Mike C on 01/11/2024Not sure if it's a reflection of the dealerships service abilities (incompetence) or the Hyundai vehicles quality, or both. Tried to schedule a service for a code that came up during emissions. My local mechanic diagnostic indicated a… Technical Service Bulletin for the electronic computer module requires a reset/update by the dealer before vehicle can be properly diagnosed. Earliest availability is 3 months out. Either service at this location is poor and slow and/or Hyundai vehicles are trash. Service tech indicated they have a lot full of vehicles waiting service and could not get me in any earlier. The vehicle is a 2012 Elentra purchased used for reference. Car drives fine but cannot get emissions/tags prior to expiring until vehicle is services in 3 months. I will be out of a vehicle and service dept is of no help.wish there was a negative 1 star rating!
by A on 12/19/2023I purchased a brand new 17 sonata from you guys and it's been nothing but a lemon, back and forth in the service department. Now I am under a consumption test to see if my car is eating up oil! I was quoted $500-$510 for combustion flush… and the invoice came back at $635. Whatever happened to pure honesty with people?! And why is it okay for every single person I've ever delt with in the services center to be so rude and unprofessional to their customer?!Worst service ever
by Maria E on 10/31/2023Took my CX-5 in for Maintenance for Life and told "everything looked good" on Oct 11th. Car is now at Mazda dealership (today 10/31) on 22nd/Wilmot getting a cabin filter, engine filter and brake fluid replaced-this should have been taken… care of on the 11th. Makes me wonder if the Hyundai service staff even looked under the hood?Tony Margaritis for President!
by Sommer on 06/28/2023Tony Margaritis is an exceptional customer service representative for your company! He provided incredible service and I will refer all of my family and friends to him for future vehicle purchases. He deserves a raise! Way to shine Tony!Stellar Srvice!
by Jenna Marie on 06/21/2023Tony Margaritas helped me when I was there and he was absolutely phenomenal! He listened to what I needed, was patient and diligent. Extremely kind and not pushy at all! Highly recommend - go see Tony!!!Tony was great!
by Madison on 06/20/2023Tony was great! Very professionalVery Helpful & Will Be Back!
by Mark Walker on 06/12/2023Wanted to leave a review because the experience was so good - we worked with Tony who was awesome & funny & low-pressure… made me very comfortable with the process and answered all my questions. Couldn’t score financing because I lost my… job, but otherwise everything was great. Fingers crossed that I can get back there soon because these guys deserve the business!Hi Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Click Nissan! We hope to see you soon! Scott Gault, General Manager, Jim Click Nissan, sgault@jimclick.com, 520-884-4101.
Dominic and Luis are great!
by Lisa Clifford on 06/10/2023We had a great experience at Jim Click Hyundai (Auto Mall) with Dominic and Luis, bought an Ioniq 5. No pressure, gracious and pleasant -- Would highly recommend this dealer!Hi Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Click Nissan! Thanks again for the recommendation, and have an amazing day! Scott Gault, General Manager Jim Click Nissan sgault@jimclick.com 520-884-4101.
Don't buy from here!
by Gerri on 04/17/2023Bought a new 2023 Tucson at the AutoMall in Tucson, AZ. AC did not work- realized it when it had less that 250 miles on it.GM. Mr. Koussa. in my estimation has done nothing - says to take it up with Hyundai. Salesman, Miran, compared it… to buying a new car and getting a flat. When I said I am afraid what else can go bad, he responded that I didn't have to worry because I have the extended warranty. I said, yes, and I am he one who paid for it. I am sorry I bought this car.Buy car somewhere else
by Angelo on 04/13/2023Would not recommend going to Jim click charged me an extra $7,000 Was not given an itemized receipts just a limp sum .they will try to take as much from you as they can and sell you stuff the car already has or is supposed to come with, was… charged several hundred dollars for the tray in the trunk that the car comes with. Made it seem like there was no alarm on the car and sold me one and refused to refund even though it was never installed along with the other add ones that were never done.. The sales agents hint on the fact that you will be unhappy after the purchase saying oh don’t leave me a bad review I have nothing to with the finance department knowing that they are going to deceive you and charge you for stuff that they should not
About our dealership
Jim Click Hyundai Automall welcomes you to our online Edmunds dealership. We truly appreciate your visiting our site, and thank you for considering us for your next Service or Sales experience.
The Team at Jim Click Hyundai looks forward to assisting you, and our Factory Trained Staff of Hyundai Enthusiasts look forward to assisting you throughout your Service and Sales Experience. Our Easy to find location is in the heart of the Tucson Automall, just across the street from the Tucson Mall, at Oracle and Automall Drive.
We are located on the North Side of Automall Drive, providing you easy access, and a location that is 20 minutes from anywhere in Tucson!
The first thing you should know about Jim Click Hyundai is that we're dedicated to making you happy and keeping you satisfied. This is true from when we give you the keys to your new Mazda or used car to when you need a service performed to down the road when you might decide to make another purchase.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Jenna, we're happy you found our staff to be so supportive during your experience here at Jim Click Nissan. We look forward to your next visit! Take care! Scott Gault, General Manager, Jim Click Nissan, sgault@jimclick.com, 520-884-4101.
by Joseph Lee on 06/23/2023