Customer Reviews of BMW of Tucson
Review type:
Owner
Always reliable and professional
by ancho78 on 07/24/2023Always reliable and professional service. Love the video walk around provided by the technician. Service Advisors know what they’re talking about.Great Service!
by xmakavelli on 07/22/2023I recently had my vehicle serviced at BMW of Tucson. My advisor was very nice and professional. And the mechanic who worked on my vehicle did a very good job. Thank you!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
BMW of Tucson Jessica Towe
by Thomas Gerbo on 07/21/2023I took advantage of buy 3 get one for a dollar tire special along with alignment. Jessica Towe is my service representative. She always informs me of what's to be expected and when I can expect the service to be complete. This time was no… different.Hi Thomas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Brake Service Check
by Desert Hawk on 07/21/2023Took 2009 335i in for brake check based on service light. Brake pads were not at wear limit. Brake system flush was performed and vehicle was returned to me. The Brake service light was still illuminated when they returned the car to me.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.
Service Center
by Natassja on 07/20/2023I brought my car in for an oil change/service and was helped by Jayme. She was so kind and communicative!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly and helpful Service Team
by lis771787 on 07/20/2023Tyson and Jayme were great. Tyson was my assigned Advisor and I finished with Jayme when Tyson was tied up with another client. Nice team work!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service
by SwedishWolf on 07/19/2023Awesome service! It was quick professional and very easy. I will be coming here from now on for all my vehicle needs. Shoutout to Jayme for being an excellent service rep.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jayme
by PJC the GG on 07/17/2023I arrived at the dealership, BMW Tucson, to get a scheduled brake fluid flush. I mentioned that I was having difficulty opening the tailgate with the kick/auto opening. Jayme explained how she does it and would have the tech check it out.… Upon completion, my car was washed and ready to go. Jayme then explained how both she and the tech were able to successfully open the door, however, in her attempt to show me it wouldn’t work. After several attempts, frustration ensued as she assured me that she made it work. By then we were both laughing as it wasn’t a huge concern on my part. Then a gentleman came out of the building (apparently he was aware of the situation). On his first few attempts it too failed… we were all laughing. He finally got it to work. It was then Jayme’s turn. On her third attempt, success!! She was so relieved. I was happy for her! When I arrived home, it was my turn. Success on the first try!! I had to let her know, so I texted her “I DID IT!!” She responded with YAAYYY!!!! I will gladly go back to Jayme for my service needs because she cares!Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Rick G
by Richard on 07/16/2023I had great service thanks to your team and my service advisor, Katelyn Withrow. Katelyn always goes above a beyond in helping me out in good decisions on what we need to fix. Even on last minute times I have to bring my 750 with no… appointment with a tech problem and even got me a loader so I’m not stuck. Thanks you so much.Hi Richard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding Personal Service
by Daniels on 07/15/2023My recent service visit to BMW was a most positive experience. The work done on my vehicle was performed in a timely manner and was done with precision. Best of all, my service associate, Jayme, was friendly, courteous and informative. She… kept me informed regarding the progress being made as work was completed.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Rachel was awesome
by RjTexas on 07/12/2023Thanks goes out to Rachel and BMW OF TISCON. I was stuck and needed help getting a car and they did just that. Thank you.We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Warranty service
by Lisa Ten on 07/10/2023I brought my car in for warranty service and while there were a couple of mistakes/misunderstandings, ultimately everything was resolved to my satisfaction. Ryan, the service manager addressed the problems and made sure I was completely… happy with the service when I left.Hi, we are pleased to hear you had such a positive experience with us, Lisa! If you ever need help, just give us a call. Happy motoring!
BMW of Tucson Service
by Michael V on 07/08/2023Excellent service. Treated professionally and courteously. Tyson was great to work with. I really like the video the tech sends with the inspection observations.Hi Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Customer Service
by Kevin H. on 07/06/2023The quality of the Service providers and technicians is the best. The sending of the video tour of my car while it is being serviced is a great add. Let’s you see first hand hand what the technicians see with complete transparency.Hi Kevin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Tire replacement
by MaryHarris on 06/30/2023I needed new tires, so i made an appointment for them to be replaced. I got an appointment two days in the future. That morning, i drove the 90 minutes into tucson to find out no one had ordered the tires, so i had to come back the next… day. That was frustrating, but they did issue a loaner, so at least i could get home. The extra day out of my schedule wasn't timely or fun, but everyone was nice.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome service from phone call to dropoff to pickup.
by Ehud Gavron on 06/29/2023I contacted my service advisor, Jayme, and she set up the appointment to examine the tire sidewall bulge. When I arrived she was there and ready, took a walkaround video, had the paperwork ready for me to sign, and I was out of there. She… said it would be a couple of hours because they would also do a safety inspection (and a carwash) and sure enough in under two hours she got back to me. The tire had been replaced. In the process the BMW techs looked at two tires I hadn't mentioned and found punctures. She was doing the paperwork to get those approved for insurance replacement, and after getting my keys I was ready to go. Pre-appointment no hassle - one phone call/voicemail. Appointment around 5-10 minutes. Pick-up about 3-5 minutes. Professionalism and courtesy evident throughout from the guy who welcomed me to the service entrance --by name-- to Jayme to the techs who did the work. Awesomely done, BMW of Tucson crew!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Fixing my car!
by BMW I4 E40 on 06/27/2023Friendly and knowledgeable on helping and fixing the issue with my car in a timely manner.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Service
by T. Frank on 06/26/2023Jessica was amazing. The communication she provided was timely and informative.Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Top Notch Service
by DSB on 06/21/2023Jessica Towe was exceptional while performing her responsibilities for BMW of Tucson as a professional who has genuine caring for the people that come in for service. The customer service industry is difficult and challenging which makes… it harder for customers to trust but she overcomes and succeeds which makes her an incredible asset to this company. Happy customers means better business!Hello,we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent Experience
by Alex G in Az on 06/19/2023Gone are the days of the "Old Car Business." I met with Juan Carlos Almada to look at a car. He was professional & very knowledgeable about the BMW I looked at. I was also able to chat with the Sales Manager Luis Esparza. Great guy -… genuine & sincere, no pressure and very much at ease. Facility was excellent.Hi Alex, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
X5 Service
by Ewatson on 06/17/2023Overall a great experience on the routine service of my X5 at Tucson BMW. Both the service and related communication fully met my expectations.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
by Seth Simpson on 07/27/2023