Customer Reviews of BMW of Tucson
Review type:
Owner
Top Notch Service
by DSB on 06/21/2023Jessica Towe was exceptional while performing her responsibilities for BMW of Tucson as a professional who has genuine caring for the people that come in for service. The customer service industry is difficult and challenging which makes… it harder for customers to trust but she overcomes and succeeds which makes her an incredible asset to this company. Happy customers means better business!Hello,we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent Experience
by Alex G in Az on 06/19/2023Gone are the days of the "Old Car Business." I met with Juan Carlos Almada to look at a car. He was professional & very knowledgeable about the BMW I looked at. I was also able to chat with the Sales Manager Luis Esparza. Great guy -… genuine & sincere, no pressure and very much at ease. Facility was excellent.Hi Alex, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
X5 Service
by Ewatson on 06/17/2023Overall a great experience on the routine service of my X5 at Tucson BMW. Both the service and related communication fully met my expectations.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW of Tucson
by Ryan Pitts on 06/13/2023I can't say enough about the quality of service from BMW of Tucson. True professions who genuinely appreciate your business. What a pleasure to work with such a great staff.Hi Ryan, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Factory recall
by plhelzer on 06/08/2023Took my 430i in for the factory recall and did an oil change while there. VERY good service.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Tim H. Vail on 06/07/2023Customer service Ryan was very professional and friendly. My car service was completed on time.Hi Tim, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great sales experience
by RAFinAZ on 06/07/2023Great support through sales process, particularly with financing. Super friendly and helpful personnel, couldn’t be better.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
x5m service
by blackBMWX5M on 05/31/2023great service experience with Jessica at BMW Tucson. On-time, costs in-line with independent shops, loaner car during service, great customer experience.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic
by Emme434 on 05/29/2023Easy check in with attention to details. Service complete as promised. They make me feel important even when it’s busy. Couldn’t ask for moreHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
I rally like this dealership: Tucson BMW
by Happy X5 Jon on 05/27/2023Since successfully purchasing my X5 in 2018, I've had nothing but solid, professional support thereafter from the service department. They take time to ensure my work is done per my request and make solid suggestions on tire replacements… and other elements regarding my car. The ensure that I will have needed transportation (a loaner) as my dealer is some 80 miles from my residence if there will be sometime between drop off and pickup and just sitting in the dealership for several hours is not the best option. A really courteous team. On my last service call (realignment), one of the sales staff showed me the new 2024 X5 and I can see this happening when I hit my 75,000 mile warranty.Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Car owner
by KarenNelson on 05/26/2023They fit us in right away because we were from out of town and got my car running so we could get back on the road home. Wonderful people and exceptional service😋Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by NTSTM50i on 05/25/2023Once again great, friendly and professional service by Ryan and team!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service department, Jessica Lowe
by Javier G on 05/24/2023Troubleshoot Car alarm system. Customer service representative was great and very Customer oriented.Hello Javier, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
30,000 Mile Check-up
by BMW X5 40i on 05/16/2023This check-up was done with excellent care. My service rep did a very good job of following through on all of the service items. My 2020 BMW X5 40i is one of the best vehicles I have ever owned so far.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic service visit
by greg king on 05/15/2023I had to stop in for an oil change and some minor issues and the staff was GREAT. The service was performed fast and the waiting are was one of the best I've ever seen. The offer free water and some ice cream treats to the customer. I will… definitely come back there for my service needs.Hi Greg, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
BMW service adviser Ryan
by BMWof tucson on 05/12/2023Very good service. I Didn’t have an appointment and they still got me in and took care of the problem.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Double charge
by John 12 on 05/11/2023Charged for an oil change and then charged again for the same oil change when doing the oil pan replacement. Tasked to check out temp. Selector switch said it was ok. After five days in shop car delivered with switch defective.Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2167 to discuss what we can do to help.
Headlight Service
by Alfredo on 05/02/2023Timely service, replacing headlight bulbs on BMW 320i. Outstanding help and service support.Hi Alfredo, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tire alignment
by William on 04/28/2023Took almost 3 hours!!! Ryan continued to up date us. Alignment was reset at no charge and were advised that the rear brake pads would need to be replaced between 2,000-4,000 miles. Ryan suggested closer to 2,000 miles to make sure the… rotors don’t get ruined … car was washed.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Service
by Johnny G on 04/26/2023Pleasant experience taking in my recently acquired BMW 328d. Non-pushy recommendations for additional service. Pleasant staff and accommodating waiting area. Definitely have a new perspective on taking my vehicle in for service.Hi Johnny, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value. we hope you'll consider us again in the future!
Service
by Lydia Martin on 04/26/2023Ryan was very helpful and my service was completed promptly. Completely satisfiedHi Lydia, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Thank you so much for your feedback! We hope you have a great day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 07/07/2025