Customer Reviews of Courtesy Chevrolet
Review type:
Great job!
by DeeDee1 on 02/27/2025Everything was quick and easy.Hey! Great discussion! Party on DeeDee!
2025 Silverado 1500
by Sergio C on 12/12/2024updated 12/19/2024Good. The people work with you.Thank you for the positive feedback, Sergio! We appreciate your kind words about our team at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We're glad to hear that you had a great experience. We look forward to seeing you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
New Equinox
by Tinychgo on 12/18/2024Buying the Equinox was not a hassel as has been in buying a car in the past. Our salesman Gustavo was very patient and explained how to use the new features in the Equinox and also went to buy beverages for me and my husband.Thank you for your wonderful review! We're thrilled to hear that buying the Equinox was a smooth experience for you. It's great to know that Gustavo provided such attentive service and made sure you understood all the new features. We appreciate your feedback and look forward to seeing you again at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955! Enjoy your new vehicle! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Will continue to refer and come back as this service stays the same!
by Happy_E on 11/29/2024We recently purchased a new 2025 Chevy Suburban from Courtesy Chevrolet, and our experience was outstanding. Alec (online sales) and Luis (Sales Manager) were tremendous to work with, making the process smooth and stress-free, including… responding gracefully to reassure my gap in understanding possible options. I wanted a no-haggle, straightforward experience, and they delivered exactly that. (We live very remote - so we needed to do things quickly and easily without going into the dealership). For us, the most crucial part of buying a vehicle is not just the sale itself but how the dealership treats my wife and family when issues arise. Courtesy Chevrolet has gone above and beyond in this regard. They’ve earned our trust by consistently prioritizing our needs and addressing concerns with care and professionalism. One example stands out: my wife had to bring the Suburban back for a quick fix, and the energy and effort they put into resolving the issue were fantastic. Their team made us feel heard and respected, ensuring that everything was handled without question. This level of service shows their commitment to treating their customers like family, which is rare and invaluable in the car-buying business. Our sphere of influence is significant when it comes to big decisions, and we’re happy to share this excellent experience with our friends and family. Courtesy Chevrolet has earned our loyalty, and we’ll continue bringing all our vehicles here for service. We also won’t hesitate to recommend them to others looking for a dealership they can trust. Thank you, Courtesy Chevrolet, for making this process seamless and for the care you’ve shown my family. We’ll definitely be back!Thank you so much for your wonderful review! We’re thrilled to hear about your outstanding experience with us and that Alec and Luis were able to provide you with the seamless, no-haggle process you were looking for while purchasing your 2025 Chevy Suburban. It’s fantastic to know that we could address your family’s needs and concerns with such care, especially during the quick fix for your vehicle. At Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955, we truly believe in treating our customers like family, and your kind words affirm that commitment. We appreciate your trust and are grateful for your willingness to share your experience with others. We look forward to serving you and your family again in the future! Safe travels in your new Suburban! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Rocky start smooth resolution
by JP on 10/02/2024I gotta give some credit where credit is due. The GM reached out after seeing my review to figure out how we could resolve the matter. Not sure if a lot of places would do the same. Thanks.Thank you for your feedback! We're glad to hear that our GM reached out to you. At Courtesy Chevrolet, we always strive to make things right for our customers. Your experience matters to us, and we appreciate you recognizing our efforts. If you have any further questions or concerns, feel free to reach out. We look forward to assisting you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Shady
by JP on 09/28/2024I would run from this dealership. I wish I had. Made the mistake of listening to what they said instead of what they wrote. I know my fault but there is a reason i don't want to disclose but part of it is what makes me a disabled veteran.… They added things I didn't notice they had charged me extra for and claimed I agreed to them with full knowledge. My communication with them prior clearly indicates that was not the case. Then tried to say well we do that with all our vehicles but they hadn't even been added when the purchase was made because the vehicle was being taking off the delivery truck when i arrived so they snuck in the cost during purchase and added after purchase then claimed they deserved to be compensated. If I said I didn't want lojack, nitrogen tires, and lifetime tint before I went because of the extra charge why would I suddenly agree? Especially when i knew they hadn't even been added yet. That was not even everything just part. I attempted to resolve my issue by having provide maintenance worth half the overcharge and the said it might be worth an oil change. I would laugh at how ridiculous it was had they not been serious.Thank you for providing us with your feedback. I appreciate you speaking with me about this matter and working on getting it resolved. As discussed, the refund is currently being processed and if you have any other questions or concerns, please feel free to reach out to me directly. Sincerely, Luis Becerra General Sales Manager 480-676-3138 Courtesy Chevrolet
Great attitude from the GM of sales
by AdolfoDaniel on 06/13/2024I received a great attitude by the GM of sales, he listened everything and take care and action of all the process. Thank you.Thank you for sharing your positive experience with us at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley! We're thrilled to hear that the GM of sales provided you with excellent service and took care of all your needs. We appreciate your feedback and hope to see you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
A really bad experience
by AdolfoDaniel on 06/13/2024Really a bad experience. I had three issues with the car. Finance team fine. Service and sales is really a headache. They do not resolve anything, 1.-My door liners still not haven't arrived since I bought it, 2.-They lie to me about my… car telling me that never had any crash, and 3.-My wiper flew when I turn it on, and the arm crashed my windshield, and they do not do anything. I am afraid that more issues comes out. Really a bad experienceWe appreciate you taking the time to reach out to us. We are currently looking into the events you have detailed.
I am receiving wonderful response to my issues. It looks like everything goes well. Thank you for being so proactive.
Great Deal and Super Friendly Staff
by GordonB on 04/03/2024Courtesy beat the pants off any other dealer I visited. I'm typically not a new car guy, I always by cars a couple years old but Courtesy's discount just made it a no-brainer to buy new.Gordon, we love hearing about customers who have had a terrific experience at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
2024 siverado
by Thomas D on 01/15/2024I've been buying from Courtesy for the last 18 years. 5 pick ups and 3 corvettes. Ojay Vanegas is who handled the sale. Very professional and not pushy.Thank you for this amazing review and shoutout for Ojay! We really appreciate your business here at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Smooth process
by drbdorfman on 04/26/2023From start to finish Xavier was a pleasure to work with. He made the purchase experience for our ‘23 Camaro smooth and painless. Even having our previous vehicle purchased by Courtesy was smooth and at a very fair price. Xavier really gave… us faith in the auto purchase process again. He is a true asset to the Courtesy Team. We will definitely be purchasing from Courtesy and Xavier again. Highly recommendedReviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do here at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Thank you and congratulations on your new 2023 Camaro. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Great Deal Outstanding Service!
by John L P on 04/24/2023As I have stated to all of the dealership employees I came in contact with. I have a very good friend and customer relationship manager Jeremey Corrie at the Mesa CDJR. Over the years Jeremy has provided unbeatable service to myself and… family. I contacted Jeremy when we decided to buy the Traverse. Jeremy put us in contact with Jimmy and Rafael. Rafael was superb and easy to work with. we received an outstanding deal and very happy. Jessica did our delivery and was very nice. Everyone at this dealership was very friendly. Brook got the paperwork processed. this is our third vehicle we have bought from a dealership Jeremy is part of.John, Courtesy Chevrolet, would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
5 Star Dealership
by Bolteuv on 03/09/2023Great selection, great price, and exceptional customer service. The staff at Courtesy Chevrolet is one of the best I’ve encountered in any business. From sales, finance, service and parts they were all extremely helpful with every request I… had in purchasing my first electric vehicle and went above and beyond to accommodate my needs. I am not the easiest customer to deal with and they nailed it. I will refer anyone I know in the market for a vehicle or in need of service maintenance to this excellent dealership.Thank you for reaching out! Reviews like these mean the world to us here at our Courtesy Chevrolet and I will be sure to relay to the team. Take care and have a great day. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Superior Service
by Unit6511 on 02/23/20232/22/2023 I was treated with respect and professionalism by Raphael and who was with us from the beginning to driving off the lot. Valerie who adjusted all of my paperwork and listened to what we had to say was fantastic. I was shown my… features on my new High Country along with answering my questions. Extremely smooth process and everything explained.We love hearing about customers that have had a terrific experience at Courtesy Chevrolet. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Salesman Rafael
by Anthony on 01/16/2023I called and talked with Rafael, we were looking for a 2023 radiant red Traverse LT, he located one in their inventory and we set up an appointment. When we arrived we were greeted by a very courteous and knowledgeable salesman. Rafael went… over everything in detail and answered all our questions. Went on the test drive and we were sold, he got Al the paper work together and set us up with Joe in finance. Joe got us through everything in a very timely manner. I don’t have anything but good to say about Courtesy Chevorlet I would definitely recommend this dealership to anyone looking for a new vehicle, the entire staff were very knowledgeable. We will definitely being coming here for our vehicle servicing. ClickAnthony, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. Please feel free to contact us if you have any questions on your new purchase. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Please be careful!
by R Pierce on 09/01/2022Unfortunately Courtesy Chevrolet has seriously missed the mark when it comes to delivering on their promises. I bought a vehicle from Noah. He seemed a nice enough sort but was found later to be just another car salesman that promised the… moon and delivered a tiny rock from a local arroyo. Everyone I spoke to said the car was in great shape and had no damage. They appear to have been very careful with the video they sent to make sure none of the damage appeared in the video. When the car was delivered the black coating on the hood was peeling and lifting and some areas it was missing altogether. They told me they put on 2 new tires to maintain the standards they set for their used vehicles. I asked if the tires matched and were the same make and size. They weren't. They put all season tires on the car in the rear and the front tires were summer tires of a completely different manufacturer. The front lip spoiler was damaged in the center and that was never mentioned as well. I was also told on numerous occasions that the car had 2 key fobs and that I would be getting both. This too has never happened. The car was an internet purchase ans a third party was used to do the paperwork. They told me i would get a copy of everything I signed. You guessed it, I did not get all copies. They made me pay for a Low Jack which is just another way of jacking up the price. The device ceased to function right at about 5 weeks after the car was delivered. You should probably look elsewhere for a vehicle purchase because although they tout they are all about customer service, it is just another hollow promise designed to get your hard working dollar. They do not have a clue what real customer service is. Should you determine to do business with this dealer I wish you Good Luck because you will probably need it R. PierceOn behalf of Courtesy Chevrolet, I would like to thank you for sharing details of your recent visit. The experience you describe is not reflective of the standards of our business. At your earliest convenience, please contact me so we can work towards a resolution. I hope to hear from you soon. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com
After further interaction, the dealer has stepped up and has turned around my opinion of Courtesy Chevrolet. It is rare to have a car dealer do everything possible to take care of issues but Courtesy Chevrolet has done exactly that. Nice people to work with. Any issues that popped up were taken care of. Jessica could not have been more helpful in the process.
Scammers
by Jada on 08/02/2022They sold my husband and me a car that has engine issues. This is the second time the check engine light has come on. The problems started within 2 weeks of purchasing a used 2017 Ford Fusion Platinum. These people had our car in the shop… for over a week to replace a purge valve and dual check valve. Now my check engine light is back on due to a cylinder 2 misfire. The salesperson who sold us the car and the service manager have been ignoring our calls. Don't purchase a vehicle here unless you intentionally want to buy a lemon that will leave you without reliable transportation. These people are very unprofessional and unethical. Now I have to get a lawyer to deal with this. They also haven't emailed me my contract after requesting it several times and never gave me a hard copy.Hi Jada, thank you for your feedback and as I mentioned on your Yelp & Dealer Rater we have you scheduled for an appointment with our Service Mgr, Mark Terrazas and our management is aware of your upcoming appointment. We are very sorry for the engine light on the vehicle. We are looking forward to talking in person with you and Olnega. Mark did call Olnega directly. And I am leaving the same numbers I shared earlier for you. Mark is in at 7am, and I am in at 8am. You can call me at 602-344-3186 and Mark is 602-798-2978. We do wish to assist and resolve your needs. Respectfully, Chris W. Courtesy Cares Team
2022 Chevy Corvette
by Heat 11 on 03/17/2022Awesome experience. Almost a 1 year wait however I got it. Courtesy Chevrolet made it happen.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Great customer service
by Jessica on 07/01/2021Angel Mercado was very responsive and on top of it through the whole sell it was great, the pro shop guys were awesome also, easy buying experience.Jessica, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Courtesy Chevrolet. Please feel free to contact us if you have any questions on your new purchase. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Happy With Car!
by Ridarc on 06/09/2020I want to think Paul Anwary & Omar Montiel for giving me A good Deal & selling me the car I been looking for ovr 2 months,when I picked up my used 2019 Chrysler 300,it looked brand new & the dealer did A good job detailing my car! I would… recommend working with this team if your looking for A good Deal & friendly service!We cannot thank you enough for your wonderful review of Courtesy Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Debbie Drager 602.798.2966
STAY AWAY, I wish I could give NEGATIVE STARS
by Travis on 02/06/2020WORST CUSTOMER SERVICE ON EARTH!! This is supposed to be a family owned business, well if this is how you treat your family I might as well be your enemy. On Jan 28, 2020, I purchased a 2016 Cadillac CTS. On the way back to the dealership… after the test drive, I heard the brakes squeaking. The sales associate Kenny was quick to give an excuse saying it’s because it was cold, but he assured me that if I wanted the car that he would make sure the car gets looked at by the service department and if it continues that they would take care of it (lesson to self, get everything in writing). So, I purchase the vehicle and, on the way, home the brakes continue to squeak so I call Kenny and explain to him the breaks are still making noise. He said I can bring it in, and they will look at it (so far so good). I bring it in, and he tells me that the mechanic said it was break dust and that the pads has been cleaned and I should be good to go. I said ok and I would be there to pick the car up, but I would also like a print out of the report stating what was inspected and what they done to correct the issue (I am still waiting on that print out a week later). I pick the car up and I was not half way home when I heard the brake squeaking again. I called Kenny right away, but now he is saying I need to talk to Carlos because the mechanic said it was good to go. So now I’m calling and trying to coordinate with the Used Vehicle Manager Carlos Valenzuela. He tells me the same thing that Kenny said about the mechanic said the breaks are good, but I can bring it in again to have them check it. Now this is the second day. I bring the vehicle back to the dealership that night so it can be looked at first thing in the morning. After waiting all day and not hearing from Carlos Valenzuela and after calling at least 6 times and leaving 3 voice messages I finally in touch with Carlos Valenzuela. He tells me the mechanic said the breaks are good except for the squeaking…SO WHAT THE HECK IS THE SQUEAKING NOISE?? He goes on to say well if my mechanic says nothing is wrong then he has to believe his mechanic. Ok but your mechanic said he heard the squeaking and breaks do not squeak for no reason. Carlos also goes on to tell me he is no mechanic, I’m no mechanic either but common sense tells me that brakes are not supposed to make noise unless there is a problem. Carlos suggest I get a second opinion about the brakes, but I would be responsible for it. Why should I have to pay for an issue that I was told would be taken care of?? Carlos Valenzuela NEVER called me about any updates when they had my vehicle. I would have to call him multiple times before I finally got in touch with him. His attitude was very dismissive and down right RUDE. The sales associate Kenny was no better. After the first time I took the car back I tried calling him and the only thing I would get is I need to talk to Carlos Valenzuela. Sales associates also tell you if you need something even after the deal to give them a call. I guess what they mean is if you have someone else who wants to buy a car because after the sale is done, they are done with you. The customer service was the worse I have ever seen. If you are looking for a car and a great customer service, please do not come here. They will try to sell you a dream, but when they dream start to turn into a nightmare then you are on your own. So now I have to try to have someone else take a look at my squeaking breaks because according to Carlos Valenzuela and his mechanic there is nothing wrong with them. If you believe that I have some ocean front property in Oklahoma I want to sell you. Protect yourself and believe nothing or better yet stay far away from Courtesy Chevrolet.That is not the kind of experience we seek to provide, Travis. Please contact us when you can so we can address this together. Best, Debbie Drager 602.798.2966
Chevrolet Silverado 1500
Chevrolet Colorado
Chevrolet Equinox
Courtesy has been family owned and operated since 1955. We are the oldest and most trusted Chevrolet dealership in AZ! Our sign located in the front of the dealership is actually a historical landmark! We are constantly updating our pricing daily with the help of KBB to make sure our new and pre-owned inventory is offered at the best price to the customer. We have an amazing service and parts department for anything you may need after the sale, or perhaps for another vehicle you have in the driveway! Our fleet department is top notch and is ready to help supply your business with the right vehicles to get the job done.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your wonderful review! We're thrilled to hear that everything was quick and easy for you at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We appreciate your feedback and look forward to serving you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
by Courtesy Chevrolet Phoenix on 02/28/2025