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Courtesy Chevrolet


1233 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (8) No (2)
Service Rating
Recommend:
Yes (6) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
Shady
Written by JP on 09/28/2024

I would run from this dealership. I wish I had. Made the mistake of listening to what they said instead of what they wrote. I know my fault but there is a reason i don't want to disclose but part of it is what makes me a disabled veteran. They added things I didn't notice they had charged me extra for and claimed I agreed to them with full knowledge. My communication with them prior clearly indicates that was not the case. Then tried to say well we do that with all our vehicles but they hadn't even been added when the purchase was made because the vehicle was being taking off the delivery truck when i arrived so they snuck in the cost during purchase and added after purchase then claimed they deserved to be compensated. If I said I didn't want lojack, nitrogen tires, and lifetime tint before I went because of the extra charge why would I suddenly agree? Especially when i knew they hadn't even been added yet. That was not even everything just part. I attempted to resolve my issue by having provide maintenance worth half the overcharge and the said it might be worth an oil change. I would laugh at how ridiculous it was had they not been serious.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Courtesy Chevrolet Phoenix on 09/30/2024
Dealer Response
Thank you for providing us with your feedback. I appreciate you speaking with me about this matter and working on getting it resolved. As discussed, the refund is currently being processed and if you have any other questions or concerns, please feel free to reach out to me directly. Sincerely, Luis Becerra General Sales Manager 480-676-3138 Courtesy Chevrolet
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