Customer Reviews of AutoNation Ford Mobile
Review type:
Purchased a new car
Oil change and Tire Rotation
by Christie on 09/12/2023Thanks AutoNation for getting me in and getting my oil changed and tires rotated. Every where else was telling my oil filter was on back order but I called them and they got me in the next day. Thank y’all so much I greatly appreciate it.… Only thing that sucked was there uncomfortable chairs in the waiting area but everything else was great.Hi Christie, thank you for taking the time to let us know how we did. We hope you have a great day!
Pleased
by Ediegormae on 09/01/2023I had never used this dealership for service before and I was extremely pleased with Nicole and the service team. My only concern was the wait time but she kept me updated during the process. I will definitely go back for future repairs.Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
TIMELY, VERY HELPFUL
by Awest2002 on 08/23/2023I came in for vibration while driving and my rep quickly saw the problem and recommended a solution.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ryan
by Charles on 08/22/2023Ryan went to extreme measures to insure service was performed timely and properlyHi Charles, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Mobile. We're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Misleading warranty coverage/transmission problems, no response from dealer
by C D Pro on 08/20/202390 day/4,000 mile warranty was described as covering "everything except tires and brakes," FACTUALLY WRONG! Provides Gold level coverage. Called warranty co about 90 day/4,000 coverage, said we know nothing about that coverage?! Call… dealer?! What? Advertised with two keys (assumed working). Only one works. AutoNation response "go get it fixed at other dealer (read between the lines not our problem). Did not provide loan docs, temp tag or paperwork showing tag applied for. After multiple calls and emails to AutoNation, NO RESPONSE! If you try to call dealer, good luck talking to anyone in Finance. Mission Impossible. Also discovered that sold car without spare tire?! Thought that was illegal! Car also has transmission problems! Overall, buyer BEWARE!!!Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Ford Bronco Sport
by MissDbuyer on 08/11/2023The staff was very professional. I test drove the Ford Bronco. The dealership followed up with me the next day. I went in that evening to purchase the Bronco. The dealership and staff are very well presented.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Follow up on resent review
by John 2023 on 08/11/2023From my last posted view on my visit to autonation Ford, it was a very bad experience. I have been contacted by the service manager and we had a long conversation about what had happened during my visit. Going forward and from other service… trips, this seems to have been a one time thing and I was reassured it would not happen again and I truly believe everything the service manager said. With that being said, I will answer the questions below with this conversation in mind.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service on 2013 Ford Explorer
by FreeCarolyn1 on 08/11/2023Regular Service on my 2013 Ford Explorer-Ask Ryan to treat me like him Mother look at my SUV and tell me if I needed anything done and he did, call me for items that needed to be addressed if any. And he did, I would need new Tires by next… visit, we talked about them and will schedule the purchase next, All my maintenance is done with Auto Nation so you have a record, we went over all the major items that I am concerned about while driving my car. The normal things, he went over all of it told me my car was in good shape, I made a joke about so I don't need to go look at a New one on the lot...No your car is in good shape, low mileage, you take good care of it, i said no you do...I was very pleased with my service, thank you.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Oil change/light maintenance
by Charles on 08/02/2023Good service. Good help was provided.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service
by KMcNeece on 08/02/2023Overall experience was great. Kept us informed during the whole process.Hello, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Best Service Department
by Lara Adams on 08/01/2023Professional, top-notch service!Hi, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at AutoNation Ford Mobile! If you have any further questions, please don't hesitate to reach out!
Fleet maintenance made easy.
by Oliver Jones on 07/21/2023It was refreshing. We use this service for our fleet and they always deliver what they promise. Big ups!Hi Oliver, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Mobile. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Ford expedition
by Rudy Hertz on 07/21/2023Excellent service. Very professional.Hi Rudy, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service Experience
by Johnny Red on 07/19/2023We broke down on a Friday afternoon and had the vehicle towed to AutoNation Ford after 6 pm. Called on Saturday morning and spoke with Tyler Rush, one of the service managers. Tyler said they would check it over and he would call me back.… With it being a Saturday I really didn’t expect to hear anything before Monday, but Tyler called back around 3:30 Saturday afternoon and said they had found the problem and had it taken care of. I asked if we could wait till Monday to come get it since we were about 1.5 to 2 hours away and he said that would be fine. They would check everything again on Monday morning and make sure it was all still ok. We arrived at the dealership about 11 am Monday and Tyler had us on the road by 11:20. We appreciate the excellent service and professional of Tyler Rush and the service department at AutoNation Ford.Hello Johnny, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Replace Module for Radio
by Randymiller on 07/05/2023Horrible. We went to them months ago. They said they had to order the part. When we recently called to check on it they never even called us back. Very disappointing. I'm so sick of ford not having parts when you need them. My husband… desperately needs his bluetooth for work.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (251) 202-2016 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great Experience
by S Sweikhart on 07/05/2023The Dealership is very easy to work with. All employees were great!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Expedition Fire Recall/Poor service
by Ellen Alves on 06/30/2023I’ve made multiple appointments to have a fire recall issue fixed plus other minor issues to be looked at. Each time I take my car in, the minor issues are taken care of but the fire recall is not. The excuse I’m given is that the part is… not in. I don’t understand why they would make a specific appointment for a specific issue when the part is not in stock and it happened on multiple appointments. The last time I was there, the service person promised that when the part came in he would call me and that the part had my name and his name on it so no other car could use it. It’s been over 5 weeks and no one has called me. Also, no one ever contacts you to give you updates on your vehicle while it’s in for service. If I had not called after 4 days, my car would probably still be there. They also tell you it will take 3 to 5 days to diagnose and fix an issue. No one has 3 to 5 days to be without a car and loaner vehicles are not an option. My husband has had the exact same experience. It’s so frustrating. I just want my car fixed in a timely manner and when I make an appointment for a specific issue, I expect that the specific part will be in stock.Hi Ellen, we are deeply disappointed by your experience at AutoNation Ford Mobile. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (251) 202-2016. We hope to hear from you.
2016 Ford Edge Service
by Edmunds on 06/30/2023Professional and courteous attention to my needs.Hi Edmunds, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Kenny2u131 on 06/28/2023Very thorough and Professional. Cameron your the man!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Vehicle
by Forest1 on 06/28/2023Sales team was knowledgeable and courteous. We didn't feel pressured to make any decision on the spot and also assisted with recommendations to help fit the budget we wanted to be in. Kendall (sales) and Thomas (New Car Manager) were… awesome.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Franklin on 06/28/2023Each time that I have taken my vehicle in for service that have always been so friendly and courteous.Hi Franklin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Roberto, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/16/2024