AutoNation Ford Mobile

I’ve made multiple appointments to have a fire recall issue fixed plus other minor issues to be looked at. Each time I take my car in, the minor issues are taken care of but the fire recall is not. The excuse I’m given is that the part is not in. I don’t understand why they would make a specific appointment for a specific issue when the part is not in stock and it happened on multiple appointments. The last time I was there, the service person promised that when the part came in he would call me and that the part had my name and his name on it so no other car could use it. It’s been over 5 weeks and no one has called me. Also, no one ever contacts you to give you updates on your vehicle while it’s in for service. If I had not called after 4 days, my car would probably still be there. They also tell you it will take 3 to 5 days to diagnose and fix an issue. No one has 3 to 5 days to be without a car and loaner vehicles are not an option. My husband has had the exact same experience. It’s so frustrating. I just want my car fixed in a timely manner and when I make an appointment for a specific issue, I expect that the specific part will be in stock.