Classic Toyota
Customer Reviews of Classic Toyota
Trash service department
byon 12/06/2022
The service department at Classic Toyota Tyler is such trash. I bought a 2017 Lexus NXT from them in June 2022. There were pieces missing from the cup holders that adjust to fit your cup size, right mirror rattled on the highway, and the panel beneath the passenger seat was broken. Was told it would be fixed they just needed to order parts. Ok no problem. I come in around Sept/Oct for an oil change and was ensured these problems would be fixed while here for the oil change. 30 minutes into waiting, Albany comes and tells me the person pulling my car out of the initial service bay hit my driver side on one of the desks and they were taking it to the body shop to be repaired. 4 HOURS LATER my car was done and they had tried to pop the dent out using a heat gun causing my paint to bubble. They also hadn’t fixed anything they were supposed to (because it’s a Lexus and those parts had to be ordered which I already knew but they ASSURED me it’d be fixed this day). Surprise surprise they have to order these parts. Also had to be put in a rental for the 2 days it took for them to repair the damage they caused. So today, I am back to have the parts put on my car and get an oil change. I was quoted approximately 3 hours for this service. I got a Lyft and did some shopping. I arrived here at 0915…it is now 1434 and they managed to fix the mirror, cup holder, but the panel has to be ordered. STILL haven’t gotten to my oil change. I asked them to skip it, 4.5 hours is long enough for me. I’m still waiting for them to bring me my car and I had the Lyft driver drop me off at 1330. I am absolutely never coming back here. My husband will be bringing it up to have the panel replaced when it comes in because I can’t stand to be in this place again. HORRIBLE communication with each other! Maybe I’ll get out of here by closing time!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Trustworthy and friendly
byon 10/17/2022
This advice will save anyone a lot of time, frustration, and money: go to Classic Toyota. Ask for Austin Durrett. And drive out of there a winner. My time felt valued, my needs and wants were clearly understood, I was given a great price from the start, and no matter the challenge, they found a way to make sure I was treated with respect, kindness, and patience, while showing absolute professionalism. Most importantly, as a female going into a car dealership by myself, I never once got taken advantage of, but instead was made to feel special, important, and more like part of a team effort to make something so important to me happen within the best possible scenario for the long haul. My vehicle is beautiful and absolutely perfect for me!!!! and Austin knew what I wanted before I even knew what I wanted. He went above and beyond, and they ended up going way out of their way to get everything done in the short time I had and right at the end of the day. Austin, Brent, Jeremy at Classic Toyota have honestly raised the bar in East Texas, already set extremely high to begin with, thanks to previous experiences in years past with Steve and Andrew. So consider me a 100 percent loyal Classic Toyota customer. Thank you!!!!!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sienna repair
byon 08/24/2022
Worst service department ever. Took our Sienna in for an engine light coming on. Told that cam shaft needed to be replaced. Initially told it would take 2 weeks to get part in, and the other needed parts were already in stock. That was in April 2022-2 weeks turned into another 2 weeks and fast forward 4 months later and part just came in. Repeatedly told that it was due to supply issues as a result of the pandemic. Told the entire country did not have the part which we found hard to believe. Part finally arrived in August 2022 and we were hopeful the vehicle could be repaired quickly. After several days passed with no communication, we were notified that the parts that were needed that were in stock initially were sent back due to being on the shelf too long uninstalled, and now it would take another 5-6 weeks to get the parts back. No assistance or compensation offered as far as loaner, financial compensation for their mistake. Unbelievable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Nothing has changed
byon 07/21/2022
I’ve had an issue almost every time Getting service on my 2021 tundra, but this is specifically directed to management. I had a great young man name Brandon helping me and I inquired a part that was order in April and to be installed this visit. He took me to the parts dept to explain the note on the account. This is where the problem starts. He’s doing a great job and from across the lobby Vrenda ( a manager) yells at him about being in the parts area. He tries to explain and she yells “just pass him on and get outside”. So much for customer service. Vrenda should never be in charge of anyone and definitely my final straw. I will never return to Toyota of Tyler.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Unprofessional Dealer
byon 04/07/2022
They don't care about servicing their customers and don't have the decency to return calls in order to solve a problem. I bought a 2022 4Runner in January. The car was without floor mats. They promised having the mats sent soon "shouldn't take more than a week". It has been more than 3 months and I still didn't receive the mats. Now the carpets are damaged. I called several time, only one time someone answered and promised to send them soon (again it has been more than 6 weeks since the second promise). The other two time, I get transferred to an office where no one answers nor returns the call. They are unprofessional and I don't advise anyone to buy a car from them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great honest service for a car that had over 180,000 miles on it
byon 03/26/2022
We towed my daughter’s 2009 Prius, that was in pretty rough condition, to Classic Toyota in Tyler TX after it died in the middle of the road. I was very anxious about taking it to a dealership because you always think that they are going to over charge you especially when they see a younger woman with a “junker” car. The guys at Classic gave me options as to what could be wrong with the car. We agreed to start by fixing the least expensive issue in hopes that would resolve the problem. I picked up the car and drove it a mile down the road only to have it die again in 5:00 Tyler traffic. Needless to say I was very frustrated. I called Classic and they sent 3 guys ,my service coordinator Diego Perez, a technician and the service manager( after 5:00) to help me. They were wonderful. My car was ready the next day and it cost less than the estimate they had given me. I just want to recommend Classic Toyota Service Department for their honesty, concern & kindness. Thanks so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Go see Nate!! You won’t regret it.
byon 01/01/2022
I contacted Classic through the Internet inquiring about a 2022 Toyota Sienna and was quickly put in contact with Nate Seelbach. Nate updated me often on the arrivals of new Siennas and took all of my ‘wants’ into account when tracking down the perfect one for me. In this market, I felt like Nate went above and beyond to find me a UNICORN vehicle. You can not find them on any dealership lot anywhere. Once they hit and often before they hit the lot, they are already sold. I am so pleased with my Platinum edition Sienna! I traded in a Tahoe so that I could have more space for my 3 children and I am not disappointed in the slightest. Nate worked hard to get me top dollar for my trade, financing was quick and easy, and they even had someone walk me through all the features of the vehicle before we left the lot. I’ve since been contacted twice to check on if I have any questions or concerns and I just purchased it 2 days ago. Excellent customer service! Go see Nate at Classic, you won’t regret it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Time is valuable
byon 12/22/2021
I don’t usually leave reviews but I asked the service department on the phone when I made the appointment how long it would take and then I asked again upon arriving how long it would take and both times I was told 45 minutes. That gave me confidence to make plans for an hour and a half after the appointment. After waiting for over an hour I asked for an update and was told it would be another 15 minutes. Please just be honest up front on the amount of time your service takes.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Classic Toyota = Class Act Toyota
byon 08/08/2021
The staff at Classic Toyota of Tyler, TX exemplifies how a dealer should treat their clients, regardless of inventory. They should change their name to “Class Act” Toyota because that’s what they are. Their dedication is what lead to my luck in finding my Sienna. I submitted an inquiry late Saturday and rather than getting an automated response or a reply from someone who handles off shift emails with limited capacity, Doug Franklin took the time after hours to reply. I’d been dealing with dealers all day (50+ emails) so I was a bit curt in my response, but 2 HOURS AFTER CLOSING, Woody Woodruff responded with all of the requested information. Then on SUNDAY, his day off, he went in and took pictures for me, provided additional information and started collecting my information so we were postured to seal the deal Monday, when they opened. Monday AM, Doug contacted me and worked all of the requirements, then Cosme Loredo, finance, walked through all of the paperwork details line by line and FedEx’d them to me. On the day I flew in to pickup Doug was there waiting at the airport despite flight delays that cut into his personal appointment times. Woody was there to greet me at the dealership and personalized his involvement, and finally Olivia Betancourt was there to go over the details/features of the Sienna before I made the drive home. Throughout the ENTIRE process, there was ZERO pressure, ZERO hassle, ZERO added nonsense. Everyone was transparent and up front about everything and they were very respectful of my time during every aspect of the process. Unlike the majority of dealers I’ve encountered, they didn’t care that I had no trade, that I had my own financing, that I wasn’t interested in add ons, or that I was from out of town. All they cared about was that I was a Customer that chose to do business with them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
[non-permissible content removed] from my point of view
byon 05/20/2021
I have encountered 2 men that tried to manipulate and force me to sign before closing the deal on a certain monthly that he will try to get from the finance guy. They also tried to force me into paying higher monthly payments. They were telling me that they will not fix anything on the vehicle unless i paid more on my monthly payment. Even they went down on the price they still had plenty of room to negotiate with on their side. Then at the end they tried to tell me that their GAP plan is more and the only GAP plan than any insurance or plan on the internet has to offer. Telling me that my insurance doesn't have GAP and if they did it wouldn't cover like their gap plan will. HUMMMMM... GAP is GAP....I say....But anyway. If classic Toyota keeps this type of behavior within its establishment and throughout its corporation then i feel Classic Toyota is not an Honest establishment and that the career there will only corrupt more people to earn a living. Please do away with the hostile and manipulation employees... Imagine what they are like at home if they lie and cheat and disrespect you as an honest customer just trying to make it through this life, and have to deal with this type of behavior i have experienced.
Service
byon 04/24/2021
Took my daughter's 2007 Prius to be looked at due to the service engine light coming on. After having the car for a week, they finally called and said the engine was bad and was going to need to be replaced to the tune of about $5000! When I questioned the service representative more about it, as I found it hard to believe it needed a whole new engine, decided we would not go that route and we wanted to take the car to someone else. Rudely commented "OK but the car needs a new engine" Took to an independent mechanic for second opinion who said the spark plugs needed to be replaced and the coil was bad, to the tune of $200 and was repaired in one day. Service department is a rip off.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Bad Service, bad communication, and LYING!
byon 01/18/2021
December 16, 2020. I was sent to Classic by my insurance company (Ethos)to get a wiring issue fixed. I had an appt for 8am. Miranda was my assigned service person. We were told they could not give me a loaner car since they didn't have one available. (They had one the week before when appointment was made). We took car in the night before. Next day we were told they had to others come in and "couldn't get to it until late". (Why did we make an appointment?) So, we go pick up car, at 6:30 pm, and were told the part to fix the issue was $10,000, and they would have to check with my insurance company. January 14th, 2021, after multiple messages left, finally got Miranda on the phone. She said she contacted insurance and they would not pay for the part nor the work. I went to my normal place we buy cars and get work done. They had sold me the car, and sent me to Classic as my issue was a manufacturer defect. They called my insurance. We were told they had not had 1 call from Classic regarding my vehicle. At that time they gave the ok to take it anywhere to get it fixed and they would pay. They also paid for a loaner while mine is being worked on. So to summarize....Classic made an appointment with me, and failed to do work in a timely manner. Classic did not even try to contact my insurance to see if it covered work done. Classic LIED about contacting my insurance company. I hope everyone realizes this is not a good place to do any kind of service with. I surely would not buy a car from a place with this service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent Dealership
byon 06/17/2020
Since I have purchased my first truck there I now have gone back with a total of three purchased over the years. Always great experience with sales and service /maintenance dept. While waiting for my truck service, I managed to convince my wife to purchase her a Toyota and the Salesmen Patrick and Brent made it easy to do. They were friendly and professional and the "deal" couldn't have been easier. I definitely recommend Patrick Kemp as your "go to Toyota" salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Price We're Happy With
byon 03/13/2020
Our family had a very positive experience at Classic Toyota. Thank you, Martin Villela, for helping find the SUV I wanted at a price we're happy with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Had a great experience at Classic Toyota in Tyler
byon 02/23/2020
I have always gone to Classic for my Toyotas since I met Woody Woodruff in sales. He is easy to work with and very helpful. I leased a 2020 for me and bought a 2020 for my wife. My lease car is a Corolla Hybrid which gets over 57 mpg!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy to work with
byon 02/06/2020
Great experience for us at Classic Toyota. I like buying cars about as much as I like dealing with medical insurance, but Adam Reynolds and Brent Hallford made the experience really easy overall. Loved the truck we bought and we basically were in and out in a few hours.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 11/29/2019
Dealership and Kyle were easy to deal with and went above and beyond expectations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Shady Service
byon 11/07/2019
We bought a new Prius Prime last May and we love the car and were happy when we drove off the lot. It’s been downhill from there. We’ve had so many issues with service since then that I regret buying the car. No one returns calls, they treat me like a “dumb girl” when I call on the issues. This last time we were there for routine service, they put the wrong wheel on our car when the rotated the tires. How does that even happen? And when I called them the first time they didn’t even bother to call me back. When I did finally my reach someone (5 days later) he talked down to me until I put my husband on the phone. Service Manager, Scott - still waiting for your call back. Lance, the tire guy, make it right for us when we see you.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Classic Tyler
byon 08/06/2019
I bought my first truck from Kyle Davis in 1997 and followed him on every purchase since. Kyle takes pride in his customer service and has taken care of me after the sale, too. Can’t imagine doing business with anyone else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I will never dread buying a car again.
byon 08/03/2019
The entire team was helpful and efficient. I was dreading buying a new car and had been putting it off because of bad experiences at other dealerships in the past. Randy and the others who helped me cured my car dealership phobia. It was a good experience to buy a car from Classic Toyota.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank You, Adam!
byon 08/02/2019
This was my first time purchasing on my own and Adam was super helpful, making sure I was fully taken care of and that I got the best deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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