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Classic Toyota


1717 W Southwest Loop 323, Tyler, TX 75701 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (0) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Service
Written by gpd on 04/24/2021

Took my daughter's 2007 Prius to be looked at due to the service engine light coming on. After having the car for a week, they finally called and said the engine was bad and was going to need to be replaced to the tune of about $5000! When I questioned the service representative more about it, as I found it hard to believe it needed a whole new engine, decided we would not go that route and we wanted to take the car to someone else. Rudely commented "OK but the car needs a new engine" Took to an independent mechanic for second opinion who said the spark plugs needed to be replaced and the coil was bad, to the tune of $200 and was repaired in one day. Service department is a rip off.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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