Skip to main content

Classic Toyota


1717 W Southwest Loop 323, Tyler, TX 75701 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (0) No (1)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Shady Service
Written by Rachel EB on 11/07/2019

We bought a new Prius Prime last May and we love the car and were happy when we drove off the lot. It’s been downhill from there. We’ve had so many issues with service since then that I regret buying the car. No one returns calls, they treat me like a “dumb girl” when I call on the issues. This last time we were there for routine service, they put the wrong wheel on our car when the rotated the tires. How does that even happen? And when I called them the first time they didn’t even bother to call me back. When I did finally my reach someone (5 days later) he talked down to me until I put my husband on the phone. Service Manager, Scott - still waiting for your call back. Lance, the tire guy, make it right for us when we see you.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.