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Classic Toyota


1717 W Southwest Loop 323, Tyler, TX 75701 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (0) No (1)
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Dealership Service Review

5 out of 5 starsservice Rating
Great honest service for a car that had over 180,000 miles on it
Written by Lisa McMahan on 03/26/2022

We towed my daughter’s 2009 Prius, that was in pretty rough condition, to Classic Toyota in Tyler TX after it died in the middle of the road. I was very anxious about taking it to a dealership because you always think that they are going to over charge you especially when they see a younger woman with a “junker” car. The guys at Classic gave me options as to what could be wrong with the car. We agreed to start by fixing the least expensive issue in hopes that would resolve the problem. I picked up the car and drove it a mile down the road only to have it die again in 5:00 Tyler traffic. Needless to say I was very frustrated. I called Classic and they sent 3 guys ,my service coordinator Diego Perez, a technician and the service manager( after 5:00) to help me. They were wonderful. My car was ready the next day and it cost less than the estimate they had given me. I just want to recommend Classic Toyota Service Department for their honesty, concern & kindness. Thanks so much!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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