Classic Toyota
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Dealership Service Review
service Rating
Time is valuable
Written byon 12/22/2021
I don’t usually leave reviews but I asked the service department on the phone when I made the appointment how long it would take and then I asked again upon arriving how long it would take and both times I was told 45 minutes. That gave me confidence to make plans for an hour and a half after the appointment. After waiting for over an hour I asked for an update and was told it would be another 15 minutes. Please just be honest up front on the amount of time your service takes.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No