Subaru of Spokane
Today 8:00 AM - 7:00 PM
Customer Reviews of Subaru of Spokane
Review type:
Write a review: Service
53 service reviews
Sort by:
$189/hr for labor…
by SpokaneSubie on 07/11/2023A brain surgeon makes an average of $153/hr here, just to put into context what Lithia Subaru charges per hour. I was quoted that it would take 2 hours to diagnose a problem with drainage into the passenger foot bed from the ac system… condenser which I had diagnosed and provided video of AND which I had already paid them to fix two weeks prior. When it wasn’t fixed and I had to bring it back, they had the car all day, and they quoted $378 just to diagnose, not to mention no making right of the hundreds I’d paid them two weeks prior for the same problem. I get that they “spent time” on my car, but they did not fix what I’d paid them to fix in the first place. I looked it up on YouTube and fixed it myself within a half hour. One HALF HOUR. Horrible gouging at Lithia. Not only will I not be using them for service anymore, I may be in my last (of 6) Subarus as this one has been one hell of a lemon (17 forester), nor will I choose to buy my next car through a Lithia dealership if this is how they charge customers, as this has left a horrible taste in my mouth. The service employees were, and have always been great. I understand this isn’t the folks working at Lithia, but rather the company and Subaru allowing this. I was told that a manager from Lithia Spokane would reach out to discuss this with me, but never did. I was waiting to give them a chance to make it right. This was a week ago.Chris is great, however….
by SubaruWild on 06/14/2023I’d like to say that the service techs are very friendly especially Chris Taylor. However the service itself can be inconsistent. For example this last visit was supposed to take 3-4 days took almost 2 weeks. In addition I was not informed… when the car was ready and had to call in myself.Spokane of Subaru is terrible
by Gunnar f on 02/16/2022This place is the worst dealership in Spokane. Buy something from somewhere elseSTARLINK update
by NoWorries on 05/17/2021Spokane Subaru does a good job in serving our 2018 Outback. The Service Advisors are informative and pleasant. The car is ready as promised and always washed before we take it.Recall handled well.
by JKHappy on 03/09/2021Had a recall to replace power tailgate module. The technician broke a trim piece and dealer promptly ordered a new piece. It arrived a few days later and the shop installed. This happens occasionally and the dealer handled it well and no… cost to me.Outback
by Kodabear2 on 04/20/2017updated 05/09/2017Extremely happy with our purchase, we got the 3.6 engine and are pleased with its performance. Our salesman was knowledgeable and helpful during this process.New car accessories added...went great!
by Tljoe1975 on 04/09/2017We just bought an Outback and had accessories added. Murray was great to work with. We really appreciated the loaner car while they had our car for a couple of days. We are loving our new car!May 14, 2016
by Sagerlm on 05/17/2016I requested wipers to be checked and was informed that they did need replaced. He installed them in less than 2 minutes but I was charged a labor charge that was outrageous. The lot boy installed them, not even the mechanic. Probably… won't do that again!Keep this going
by Subaruhappy on 05/14/2016Easy and fast.. when I made the appointment I did ask for their least busiest day the following week. That may help. There was no emergency, just standard oil change and check over. The check in folks deserve kudos..always nice ,… helpful. The price is, I think right on. Basically, in and out. Love the car wash idea. It's called good customer service..keep it up.Excellent service!
by Robfthomas on 05/13/2016Excellent service, including taking care of an open recall re: emergency brake system. Plus the complementary car wash. Thank you!30,000 MILE SERVICE
by Home2016 on 05/10/2016The person at the counter was very helpful, the quote on what the service was going to cost was ok. They did the parking brake recall at the time of service which was nice so I did not have to come back in. I live 72 mile north of… Spokane. The waiting area is always nice to sit in, I had questions for the parts dept. new winter tires and rims that I will need in the future, and they were very helpful also. Over all a good experience.Oil Change
by Jmc_Forrester on 04/24/2016I came in for a 60,000 mile check up, oil change and to have my window washer motor looked at. They called me about 30 minutes later and said my car was done. I asked about the 60,000 mile check up and I was told it would take half a day to… do it. Why didn't the person who set up my appointment inform me of this when I scheduled? I took time off from work to have my oil change done and now I will have to take time off again. I am not happy about that.Happy with Subaru
by JL_1976 on 04/21/2016They make scheduling and servicing a breeze with the online appointments and the comfortable waiting area. They are always professional and friendly. I am a very happy customer.Oil Change
by BobVG_0974 on 03/20/2016updated 04/05/2016Lifetime oil change plan, all went as expected.Great Service!
by Kaylabears on 03/18/2016I brought my car in for a recall. I was given a loaner. The service rep recommended a service i would need within a month, so I had that done at the same time, saving myself a trip. Service staff were so helpful, knowledgeable, and… friendly.Very Pleased
by Subaru_Guy1 on 03/12/2016I took my Outback in for an oil change and tire rotation. It was nice that I was able to set an appointment time online. The service department got started right away, and finished the job more quickly that I expected. I was pleasantly… surprised that they even washed the car as part of their service.Customer Service
by SESpokane on 02/27/2016Pleasant to deal with. Explained additional services required. I was disappointed that I purchased my vehicle new from the dealership and had to pay to have tires rotated. I feel the tires were purchased from the dealership as a part of… the purchase. When the tires are replaced by the dealer rotation will be free. Does not make sense to me that the tires on the vehicle at the time of purchase are not rotated for free.Subaru Recall
by judymorris on 01/30/2016updated 02/12/2016My Salesman picked up then returned to my home my Impreza following repair for a factory recall, I think to Eyesight computer program. Great service & timely, Thank you Steve Blue.They found it!
by Marthase on 02/10/2016We were very frustrated with our car's behavior. We had to bring it in twice but the employees didn't give up on us and finally found it was the O2 sensor that was giving us fits. Thank you to them for trusting we did know something was… wrong.Very happy
by Tracitortorici on 01/21/2016updated 02/08/2016We were very happy with the service, we did have something come up after the work was done and had to bring the car back in and Mark was great about getting us right in to fix the problem.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
About our dealership