Subaru of Spokane

A brain surgeon makes an average of $153/hr here, just to put into context what Lithia Subaru charges per hour. I was quoted that it would take 2 hours to diagnose a problem with drainage into the passenger foot bed from the ac system condenser which I had diagnosed and provided video of AND which I had already paid them to fix two weeks prior. When it wasn’t fixed and I had to bring it back, they had the car all day, and they quoted $378 just to diagnose, not to mention no making right of the hundreds I’d paid them two weeks prior for the same problem. I get that they “spent time” on my car, but they did not fix what I’d paid them to fix in the first place. I looked it up on YouTube and fixed it myself within a half hour. One HALF HOUR. Horrible gouging at Lithia. Not only will I not be using them for service anymore, I may be in my last (of 6) Subarus as this one has been one hell of a lemon (17 forester), nor will I choose to buy my next car through a Lithia dealership if this is how they charge customers, as this has left a horrible taste in my mouth. The service employees were, and have always been great. I understand this isn’t the folks working at Lithia, but rather the company and Subaru allowing this. I was told that a manager from Lithia Spokane would reach out to discuss this with me, but never did. I was waiting to give them a chance to make it right. This was a week ago.