AutoNation Toyota Spokane Valley
Customer Reviews of AutoNation Toyota Spokane Valley
Review type:
Eric Eiselein
New used subaru
by Murpfreebros on 08/26/2023My wife and I had a great experience here they know how to get you in the right car for the right price. Mazz is a fantastic sales man I would definitely recommend him to anyone. Knows his cars and how to make sure you got what you want.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing Experience with Chief Kris Williams
by Stacey King on 08/25/2023Chief Kris Williams was amazing to work with! He advocated for me and had my back through the entire process. It made for a dream car buying experience! Thank you for everything!! Go See Chief!!Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
James Brown - Sales
by Dixie Konz on 08/22/2023Excellent Customer Service! Went out of his way to get us exactly what we asked for. Totally surprised to walk in dealership and buy Rav4 same day.Hi Dixie, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
The best car buying experience!
by Miss Julie on 08/21/2023Chief Kris Williams and Vadim were truly amazing! This combo team found us the perfect truck at the best price. Looking forward to buying our next Toyota at AN Toyota with Chief and Vadim!Hi Julie, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Awesome sales and service!
by BigJohn255 on 08/19/2023Vadim did a great job selling us a slightly used Highlander! Price was fair and prep was excellent as well.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service visit for Tundra
by Albert B on 08/09/2023Staff was courteous, professional and the facilities were very cleanHi Albert, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Spokane Valley! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New purchase with Sawyer Hamann
by VeryPleased on 08/05/2023I worked with Sawyer at the Spokane Valley Toyota Auto Nation location. From start to finish, he was pleasant, professional, and straightforward. He expertly answered all of my questions and never made me feel pressured, unlike other auto… dealerships I have visited recently in my search for a vehicle. I am entirely pleased with the experience and grateful to Sawyer for helping me purchase the exact make/model I was looking for!Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
always great customer service
by SandySB on 08/03/2023I brought my Rav4 in for oil change. My 2 years of free servicing was up. Apparently I bought a maintenance oil change package that I had forgot about, but Dave Merkle, my service advisor already had checked on my account and surprised me… with the news that I didn't owe any money the day of service. What a nice surprise! Dave has always been transparent in his quotes, his plan of servicing my vehicle. Thanks!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Spokane Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service review
by simplyroses on 07/30/2023Poor. My husband past away Feb, and I had to cancel my oil change service appt due to relicensing problems with the DOT. It had an expired handicap plate. The truck sat idle, in a shop building for 6 months. The truck had 88,000 miles when… we purchased it and had 96,000 when he passed away. I thought I was taking it in for the due oil change and ended up paying $1900 for fluids to be replaced ie brake and transmission, steering fluid etc. The service manger gave me a reprimand for canceling the due service and claimed I could have ruined the pickup. All I understood was I was bringing it in for an oil change. She claims when they put it on the rack , the fluids were all dirty and need immediate attention. Why was this not done before we purchased the vehicle? I was totally treated like a child. I will go back out for the next oil change as part of the sales agreement then will find another dealer.Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Spokane Valley take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.
Joel harding
by Cherrrill on 07/22/2023Joel has been a great help. He bought my truck no hasslesHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Very helpful. Trying to find a car
by Randall on 07/22/2023Had to look at the car coming soon to even find a Prius. Team seems very good and matching us with a car coming soon. Wish we had more choices but the inventory is still low. Lucky they found a Prius for us.Hi Randall, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Sales
by Hallie K on 07/19/2023James is very friendly, humorous, and personable and I’ve never had a better experience with another dealership.Hi Hallie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
**WE LOVE AutoNation Toyota!
by Mischelle Y Thomas on 07/19/2023We had very exceptional customer service from everyone we worked with at AutoNation Toyota in Spokane Valley!!!! From the moment I sent a message via the website about a vehicle I saw posted on their website that was still at the factory,… to the moment we signed the paperwork, James Brown and his colleagues were over-the-top amazing. I received a phone call from James as soon as he received my online inquiry and he provided me the information I was looking for. We indicated that we were going to be traveling through Spokane from Missoula on our way to Seattle. A couple of days after I initially talked to him, he indicated he was going on vacation but that he would leave us in good hands. We showed up on a busy Saturday afternoon and Conner talked to us and showed us some colors we were interested in. We made the decision the following Monday to put a deposit on the vehicle. The vehicle arrived on a truck from the factory a couple of days earlier than expected but it worked out great for us to make the trip back to Spokane to pick up the new car and trade in the old. We went from a 2020 Toyota Camry LE Hybrid to the beautiful Reservoir Blue 2023 Toyota Camry XSE Hybrid and WE LOVE IT!!! Thank you AutoNation and Team for the exceptional customer service - we truly felt the love!Hi Mischelle, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Rav2010 on 07/17/2023Pleasant, I was greeted right away at the door as I entered which was quite surprising.We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Jeremy is fantastic!
by AJ#0626 on 07/15/2023Just wanting to thank Jeremy for being so helpful, kind and professional during the process of buying our new truck! Mike was a perfect follow up to our amazing experience there! Thank you!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
The car buying process was very pleasant
by Franj99 on 07/05/2023The car buying process was very pleasant. The sales associate was very helpful and knowledgeable and answered every question I asked. The finance process was easy as well.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
REVIEW ON MY TOYOTA TACOMA
by THECODERS on 07/05/2023My experience was good its just that if there is a problem after the service i cant get anyone to call me back. This time my truck is shaking and making a ticking sound. I have called twice and still no call back. Last time when my clear… bra was coming up in areas i called them three times and i never did get a call back.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
2023 Tacoma TRD Pro
by Charles on 07/04/2023My wife and I had an amazing experience at AutoNation Toyota in Spokane Valley. Working with Kris "Chief" Williams, was a true blessing. He was able to answer all of our questions, got us taken care of quickly and professionally. My wife… even said it was the best experience she had buying a vehicle and it was all because Chief. Thank you again, and we look forward to working with in the future.Hi Charles, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Flat repair
by Jimmy t on 07/04/2023Called for a flat repair and they booked an appointment immediately. Issue was resolved with 100% satisfaction. Service advisors in white shirts were friendly and offered a free replacement under the warranty period. He asked the… appropriate questions to determine how to appropriately resolve customer’s issues efficiently and make the customer leave happy. Will be referring everyone here.Hi Jimmy, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service on our 2005 Tundra
by Russ & Kay on 06/26/2023They did everything as talked about and explained before hand. They also found several other things that needed to be done and this saved us another trip and appointment.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
by Clape@2 on 06/21/2023They are always courteous and do a great job. Matt Keller is very knowledgeable and is helping us to plan out some additional work on our vehicle.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Dan, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 04/12/2025