Customer Reviews of AutoNation Honda Spokane Valley
Review type:
Ready to Make A Sale
Rebound Love
by DonnyMac on 09/27/20233 years ago I landed a much sought after deal on an 08 Element. 3 months ago I lost it to a T-boning teenager. After many failed tries to replace it I was about to give up my search. Then, ping, a late night notice came in from 1 of the car… search sites I'd used & the next morning I was at AutoNation Spokane Honda meeting Hunter, who had to put in extra effort to help me secure my 06 successor. Both the salesman & the site have won me and my future business!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bjfreedom
by Bjfreedom on 09/15/2023I WAS TREATed AS A VALUED CUSTOMER . Good service friendly and fast fair prices thank you guys are 👍 great bj.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr. Steven Rush
by Auto Nation on 08/10/2023i have a 2013 Honda Accord Touring model. I bought thr car in 2013 at VALLEY HONDA and this is the only place I have had work done on the car. I have always been beyond satisfied with every one I worked with there. I highly recommend… them.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Honda Spokane Valley and we hope to be of service again in the future.
Jim
by Jim Parker on 08/07/2023Recall done well and quicklyHi Jim! We're so happy we were able to help you out! Feel free to stop by if you ever need any more help.
Sam was Amazing!
by Ann Eldore on 07/31/2023I had a great experience purchasing a previously used car. I did not feel pressured at any time during the process. I also was pleasantly surprised that I heard from them after my purchase to make sure I loved my car.Hi Ann, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Honda Auto Nation
by Gemmspokane on 07/26/2023We finished our last oil change service at the Honda Autonation in Spokane, WA and as usual we were happy with the transparency and honesty of the service tech. Tim took time to explain the situation and what was needed. They give you the… description of what needs to be done by when. This is useful information so that there are no surprise charges.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.
Oil change
by Papacarn on 07/25/2023The service was good as always, but the price inflation is becoming a burden. Also I really liked the fact that I used to get a car wash with my service, but this courtesy has gone away. I drive 100 miles to get my service at this dealer.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
GREAT AS ALWAYS
by Scottie on 07/25/2023I was a bit put off at the 2 hour delay that was initially not communicated to me until I asked about an hour in, It was then explained to me that the call center had over booked them and they were also down a couple of associates. I was… fine once I knew why the delay. Upon completion it was made aware they would be picking up the cost of my service that day due to the delay and poor communication. I was not expecting and did not ask for this freebie, but they insisted. this is one of the reasons I continue to come to Auto Nation Honda. they are the best, Thank youHi Scottie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
car purchase
by jwise118126 on 07/21/2023Easiest and quickest transactionHi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Above and beyond service experience
by BeenThere on 07/13/2023We had a recall on our Pilot regarding some cables in the infotainment system. I explained we were going to be going on a 3,000+ mile road trip in a few weeks, so needed it working. When the part sent to them was damaged in shipping,… they quickly got the replacement sent, confirmed it arrived without damage and then got it replaced for us in time for our trip. They took the time to listen and remember why there was some urgency to get it replaced. The crew there truly seem to care.Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
2010 Honda Pilot Service
by drobertson on 07/07/2023My experience at AutoNation on 6/23/23 was different than my past experiences. It had been a few years since I had my Pilot serviced at AutoNation, so was expecting several issues being recommended for service. My last service at AutoNation… was September 2019. In the past there always seemed to be a list of maintenance issues that needed to be addressed. I always wondered if they were all necessary. I was surprised at my recent visit that there was no list of recommended service for that day, only a recommendation for “services coming up”. I asked when these recommendations should be taken care of and the service tech said within the next year. He also told me that not all of my past service records were in the system. When I came in, I mentioned that a brake light was out. The multi-point inspection indicated all lights as satisfactory. The brake light was not fixed. I was glad that I did not receive a big bill but am concerned my vehicle wasn’t thoroughly checked out. Not sure why my experience was very different than a few years ago. Did you change your business practices or did it have something to do with all of my past services records not being in the system so you didn’t know what had been done when or some other reason? Diane RobertsonHi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9357 to discuss what we can do to help.
Excellent and Committed Service
by Windshear on 06/30/2023Faced with a challenging repair not already covered by Honda's repair protocols our local dealer's service department provided us with excellent support during the time our car was in service and they worked well with Honda's national… service experts to institute a repair protocol appropriate to our vehicle's complex problem. A very positive experience with a positive and knowledgeable service staff.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Go Go CRV
by Alvin on 06/14/2023I got a 2000 Crv a couple of years ago. And when I had to get service on my back Break System Last year. They did a great job. Came back for another oil change and they said I need a Valve over gasket replace. So I am getting the parts and… then going back to have them do it. Been happy with them and I keep going where I am happy with the service. So yes Thanks again Honda.Hello, Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Honda Service
by 2010CRV on 06/13/2023Reception and the service department treated me as a valued customer and performed the required maintenances on my 2010 CRV quickly and completely. They are a pleasure to work withHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Wonderful experience
by Pecktech on 06/09/2023Found the right car for the right price. Easy peasy!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
AutoNation Honda
by Jim1000 on 06/01/2023A surprisingly easy process. I'm an educated buyer and have done this many times over the past 45 years. The online request for a process was very helpful and helped me to settle on AutoNation Honda. It saved a ton of time.Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!
A check on my brakes
by Christine on 05/28/2023I have a lot of confidence in the staff at AutoNation Honda. They always look out for the well functioning of my car and that makes me proud. I am glad that I purchased my car from AutoNation Honda. Kudos to Hunter and his colleague at the… service office for having my back. Love you guys!!!Hi Christine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Still Waiting for a Resolution
by paxtonmd on 05/07/2023I had to select at least one star - but would rather not have selected any. I purchased a 2008 Hyundai Sonata in January 2023. I immediately noticed a squeak from the front passenger side. The service center has had it in six times to… repair the problem - which is under warranty (thank God!); replacing: the strut (twice) the upper and lower control arms, and both ball joints. Good news is the squeak is gone. Bad new is now there is a grinding/rubbing and popping noise instead. Twice a manager/technician told me that I would get a call back to reschedule and even offered a loaner vehicle to help offset the transportation deficit while the car was getting worked on. Twice promised - twice no call back. What is the world do I have to do to get my car repaired?Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (509) 850-9357 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Mr
by What is this on 05/04/2023Excellent, timely, professional, friendlyHi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My fav Honda service center
by Sarahlou701 on 04/24/2023Quick oil change. Professional and polite.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
???
by Carolyn on 04/21/2023EasyHi Carolyn, thank you for the high star rating! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Spokane Valley! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 12/20/2024