Customer Reviews of AutoNation Honda Spokane Valley
Review type:
Ready to Make A Sale
Great Experience at Honda Autonation Spokane Valley
by RussLambeth on 04/20/2023I bought a 2019 Honda Civic Sedan from Honda Autonation Spokane Valley in September 2022 and have been very satisfied with my experience. The sales team was helpful, and the financing department made the process easy. The service… department has been reliable and efficient, with knowledgeable service advisors who explain any necessary or recommended work. I appreciate their commitment to maintaining my car's condition. I highly recommend Honda Autonation Spokane Valley for a straightforward car buying experience and excellent service.Thanks so much for the warm recommendation of the team here at AutoNation Honda Spokane Valley. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I have called the service department twice during regular business hours but end up looping through the auto-response que several times. I called round 4:00 and also on my lunch break. No one answers. I still have major issues with passenger front suspension which seems to be getting worse.
Repair
by JCPT#124 on 04/12/2023Got home, a bit of oil still leaking after oil change...must have spilled on frame Asked to have headlight bulb replaced...still burnt out, must have forgot 🤔Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9357 to discuss what we can do to help.
Went back a week later, they replaced the bulb for free👍
Oil change
by Nlporco on 04/11/2023Tim checked me in for my apt on April 10th. Very personable & engaging. I was impressed.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Honda Ridgeline Recall
by TeenyBoy on 04/04/2023I received a notice from Honda that a minor software update is needed for my Ridgeline. Using the AutoNAtion Spokane Vally WA website I scheduled an appointment. On arrival, I was informed what was going to be done and how long the wait… would be. I waited in a very comfortable customer waiting area. Within 30 minutes I was notified the change had been made and my car was ready. As this was a recall, there was no charge. I bought my vehicle from this dealership. It has been red carpet treatment on every occasion I have had to bring my vehicle in for routine maintenance.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service as always!
by MermaidChet on 03/27/2023Everything was professional, fast and friendly.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Purchase of 2023 Honda Pilot EX-L
by KariJean on 03/16/2023updated 03/22/2023After communicating for quite a while with the dealership we finally decided to sell our 2021 Ranger and 2016 Pilot and buy a new one. John Carey helped us with that and he did a fantastic job! Everyone we dealt with at the dealership was… wonderful, and the experience was top notch! The team was friendly, informative and I felt at ease through out the visit. I hope this is my last car purchase, but if it isn’t, I will definitely come back to them!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Quick
by PurserM on 03/18/2023Next day appointments and service done quickly. Only issue was they were supposed to do a complimentary appraisal and I was told someone inspected it but never received anything.Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9357 to discuss what we can do to help.
Service Mgr. & Service Writer Tim
by Nancy&Dean on 03/10/2023I came in at the wrong appointment time. The service mgr. got us in anyway and performed what was needed. Service writer Tim also went beyond our exspectations and took care of our key fobs at n/c. The service crew are top notch!Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
The good guys
by always happy on 03/07/2023In for routine service. Personnel always polite and explain everything before performing any work. Never any unnecessary "add ons", very open about service that can wait. Came in at $250 less than original estimate!!Hello, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great job
by Jacent Ley on 03/05/2023Tim our service advisor was fantastic. He did a great job keeping us informed and the work done was excellent.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Warranty work - recall on my Honda Pilot
by computer on 03/03/2023The staff was friendly while maintaining a professional demeanor. I was provided an estimated time to accomplish the job and their service team met this estimate. This, in my opinion deserved a 4 star rating as they accomplished the job… within projected time. They also washed my car, which earned them my assigned 5 star rating. A business should do something beyond meeting expectations to receive 5 star and they did. Thank you.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service manager
by L Gillispie on 02/26/2023Fast service, competitive pricing and they even washed and vacuumed my carHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy to work with folks at AutoNation Honda
by Jennifer on 02/24/2023I spoke with the salesman regarding a used Honda Passport I was interested in. He had it pulled out and ready to go when we arrived. The test drive was great, we drove on residential streets as well as the freeway. He explained the… features of the vehicle as we were driving. Its so easy at AutoNation, they have the best price, give you quality service, and handled the financing all within a few hours. Thank you to Logan Novak are salesman and Justen Robb in financing!!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Very nice
by AhsokaRex on 02/14/2023Everyone was really nice and friendly. They got me in and out quickly.We are pleased to hear you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
oil change
by damtag45 on 02/13/2023I received an oil change and they were quick and easy to deal withHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Car Service
by JMUTHONI on 02/10/2023It was excellent, from when I dropped my car,into the service and picking it. Explaining to details about the service and if any issue, reason why,there was a need to fix itHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New 2023 Hybrid CRV
by catcher on 02/07/2023Absolutely the best dealership! We love Spokane Valley Honda Nation. Only place we shop for vehicles. Customer service is the absolute BEST. Samer Nemri assisted us and was professional, thorough, totally awesome. He explained everything… we needed to know about our new vehicle and answered all of our questions. Samer is a great asset to this business!!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Predictably good service
by Brendan on 02/07/2023Dependable, friendly, efficient. Comfortable environment to relax while car is being worked on. Tim did a great job managing the oil change and threw in a quick outside rinse on the way out the door. A+ service per usualHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Robert H on 02/01/2023Very helpful service rep, explained service issues. I waited and the service was done without a long wait.Hello Robert, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
awesome service
by marian 12 on 01/31/2023Very accommodating and always willing to help out when you have some questions and needing some help with your vehicleHi Marian, we are pleased to hear you had such a positive experience with us, Drive safe, and we'll see you on the road.
Amazing!
by AnniNico24 on 01/24/2023updated 01/30/2023These guys are the absolute best! From the sales floor to the service department they're awesome! They truly see you as a valuable customer above everything else and do their very best to take care of their customers!Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Spokane Valley! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 12/20/2024