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AutoNation Honda Spokane Valley


8201 E Sprague Ave, Spokane Valley, WA 99212 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (13) No (2)
Service Rating
Recommend:
Yes (19) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Still Waiting for a Resolution
Written by paxtonmd on 05/07/2023

I had to select at least one star - but would rather not have selected any. I purchased a 2008 Hyundai Sonata in January 2023. I immediately noticed a squeak from the front passenger side. The service center has had it in six times to repair the problem - which is under warranty (thank God!); replacing: the strut (twice) the upper and lower control arms, and both ball joints. Good news is the squeak is gone. Bad new is now there is a grinding/rubbing and popping noise instead. Twice a manager/technician told me that I would get a call back to reschedule and even offered a loaner vehicle to help offset the transportation deficit while the car was getting worked on. Twice promised - twice no call back. What is the world do I have to do to get my car repaired?

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Piper Yost on 05/10/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (509) 850-9357 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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