Ford of Kirkland
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Customer Reviews of Ford of Kirkland
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Great experience!
by Satisfied on 12/28/2024
James Toro assisted me with the purchase and Dustin Conway was my Finance Manager who worked tirelessly to find me the best rate! Both of these gentleman made the car buying experience an absolute pleasure! Kirkland Ford, thank you for… having these two on your team!
148 reviews
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Ron Ridenour
by Ron Ridenour on 08/09/2023Dealerships, Parts and Service will always come and go. But, what sets all these apart from each other is their people. And I believe they deserve more credit than they're getting. I'm very picky when it comes to service. Bought my truck at… Sound Ford and their service was not to my liking. Not knowing the TEAM at Ford of Kirkland I hesitated in going but gave it a shot. Best choice I ever made. Professional, Accommodating, Informative. It was as if they took my truck and made it their own. And they treated me as if I was the first customer of the day. Of course I did break the ice and brought the crew donuts...lol. Thanks TEAM for everything...RonFord of Kirkland Service
by Terje-S on 07/24/2023Martin was great, everything completed in a timely manner.Efficient and Knowledgeable Manager
by Julie Roe on 07/08/2023The complicated process of purchasing the RAM 1500 was facilitated effectively by the Financial Manager and Salesman.Basic Service
by Satisfied on 07/03/2023Got me in quickly and out on time quoted. Always professional.My recent oil change at Kirkland Hyundai
by Customer on 06/08/2023Everyone was very friendly and acknowledged my presence quickly. The service person was very friendly, professional and helpful. He explained everything and offered great advice. The manager was also extremely helpful.Service with a smile.
by marisue on 05/08/2023I have been going to Ford of Kirkland since I bought my F250 in 2006. Today was an oil and filter change and it took a little longer than expected since they were very busy in the morning. The service was great as it has been over the… years. Very satisfied.All Around a Great Place w/ Great People
by Evacgtz on 04/07/2023Getting my car there was easier than I thought and it was all thanks to the team there. Now that I get it serviced there, I love that I don’t have to stress out about an appointment and it’s simply because Kenny is there and is so nice and… doesn’t treat you like an annoying person that walked in. He is friendly and knowledgeable and I love that I don’t walk out of there feeling stupid.Poor service.
by Anthonyc on 03/08/2023Purchased my 2021 Explorer at the end of 2021. In 2022 my passenger front window switch stopped working. I made an appointment to have the oil changed and forgot to add the window switch problem. When I came in to drop it off at night drop… I wrote on the envelope that I needed to window switch looked at. Needles to say they didn’t t do anything with it just did the oil change and that’s it. Fast forward to beginning of this year and switch still doesn’t work. 1/2/23 I made an online appointment for service, oils change, window switch and now there is a recall for a bolt in the rear axel. I put all three items on the service request and made the date for 3/02/23. Eight weeks ahead of the appointment. Should have been plenty of time for them to schedule and be ready to do the work. well apparently they don’t look at these service requests. So I arrived on 3/01/23 to drop the car off and made sure to mention the other two items I needed done and the women who was at the counter rudely said “you are schedule for a Express oil service and that’s the only thing my team can do” I said no I scheduled a service appointment and listed all three things on the request. She kept saying the same thing over and over to me. A guy next her heard what was being said and mentioned that we can ask the other service team to look into it. I thanked him and left. the next day I got a call from Mark in service he left a message that my car is done but only the oil change could be done the service team was too busy. I called back and after letting it ring for minutes a person in accounting picked up and asked what I needed then put me on hold for quite sometime then it went to voice mail. I left a message to mark that I had made this appointment two months ahead of time and they had plenty of time to get this scheduled with service. This is not acceptable and if my car is not done right I will let Ford motor company know about this. He never returned my call. I waited till Saturday 3/04/23 to pick the car up. And of course they didn’t do the window switch more the recall on the axel bolt. So here I go now I will let everyone know about how they treat their customers. I will go back to Way Scarff Ford in Auburn because they do the complete opposite of Ford of Kirkland. When I make an online service request someone calls me the next day to confirm and verify what I need done and reconfirms the appointment date. I have never had a problem at Auburn Ford. Now to let Ford Motor company know how this dealership treats its customers. Worst service I have ever had.2014 Focus Transmission Repairs again
by Focus Owner on 03/08/2023Dealership accepted vehicle for unplanned service. Marc, the service representative was friendly and professional. Approved options were completed in a reasonable time frame. Repairs were costly and like most vehicle services now they… are always selling additional repairs that maybe not needed at the time.Service
by Anonymous on 03/02/2023Hyundai Kirkland has been servicing my palisade since I bought it from the dealership in 2020. They work with me when scheduling, are always friendly and helpful. I only have good things to say. If you need your hyundai serviced, give them… a call!Great experience here!
by melanieps1 on 02/28/2023These guys were great. Rich, the general manager, called me to follow up on an inquiry I had made with a salesperson the week before. We chatted about everything, he was super nice, and I agreed to come down that afternoon. Once I got to… the dealership, the entire process was streamlined and easy for me. Nima, my salesperson, was awesome. Ali, the finance manager, was a joy to work with during the final stretch of my purchase process. 10/10 from these guys, and that's not an easy score to give out while car shopping!Ken
by good food on 02/27/2023Second escape we have purchased from Kirkland ford, great experience with Nathan our sales personQuick and Painless
by Callander on 02/17/2023In and out in less than 90 minutes. Professional staff and very friendly. Did not feel pressured or that weird vibe you get from sales teams.Shady dealership
by ikari2000 on 12/20/2022Never go to Ford of Kirkland . They fucked up my new purchase I didn’t get to take home yet and lied to cover up their mistake. They claim to have “discovered” a rock chip on the windshield. It wasn’t until I showed up to the dealership and… demanded to see my vehicle and that’s when the truth came out. Their incompetent service tech (Jim Cox) did not latch the hood, so the hood slammed into the windshield while they were test driving on the freeway. The windshield, hood, left and right fenders are messed up. Their sales guy (Nima Mirzaei) was like “we can fix this and it won’t show up in carfax”. So their plan was to not tell me about the severity of the damage and fix everything under the cover story of replacing the windshield. Everyone at the dealership (from the top down Rich Ewing General Manager) claimed to not know about the damage. Hard for me to believe that a tech came back to the dealership with a [non-permissible content removed] car and no one noticed. At this point, I want a new one to replace the one they damaged. Slapping some glue and paint will not make it right with me. General Manager Rich Ewing insultingly offer to fill up my gas tank for my troubles. 🤣 Ford Motor Company, is this how your dealerships do business?Great service and vehicle ordering
by Jarr Reed on 12/20/2022Ordered a Maverick through Neda at this dealer. She was very kind, answered all of my questions clearly, and never pressed anything unnecessary at me. Everyone I met there aside were also great and helpful.Dean Doesn’t Help
by Chris on 05/23/2022Incredibly disappointed with this dealership. If you want five star service, go somewhere else. The car buying part is easy - you want to buy it and they want to sell it. I’ve never had that problem with this dealership. However any time I… work with the service center I seem to have an issue. Last Friday I took my brand new Ford Bronco in because the soft top was having issues. I made an appointment ahead of time and let the scheduler know exactly what was going on. I went in, met with Dean, and explained it all again. He briefly looked at the car, asked me where I bought it (Bellingham Ford) which is completely irrelevant because any Ford dealership, including Ford of Kirkland, will tell you to take your Ford to any Ford dealership if you have a problem. Dean however told me there wasn’t enough miles on the car to be covered by warranty which despite sounding completely backwards is what he was sticking to. He even suggested taking a road trip and putting about 2K miles on it so he could submit a claim to Ford more likely to go through. He explained that if I said it didn’t come broken, which it did, then they could fix it under warranty and Ford wouldn’t question it. I then said I had read online about that exact trick and dealerships were claiming it to be user error so they wouldn’t have to pay for it. Dean then said “stop reading stuff on the internet.” His arrogant rambling continuously brought him back to the phrase “I’m not getting stuck with a $2,500 bill. You’ll have to take this back to Bellingham.” So, despite having purchased three cars from this specific dealership over the years I was told to hit the bricks. I drove up to Bellingham Ford and someone came out and looked at my soft top for two seconds, snapped a part back into place and told me I was good to go. Sure enough, the roof was functioning perfectly again. When I asked how I could pay my $2,500 tab they looked at me confused, told me it was free of charge and would have been covered by the warranty anyway. They then apologized profusely on Ford of Kirklands behalf when I told them what had happened. I shouldn’t have to take three hours out of my only day off because a dealership is being petty about me finding a car somewhere else (Ford of Kirkland is marking their Broncos up $30K by the way) but they refused to help me, or even have an educated individual look and see if it was something simple so my one day off was ruined because Dean didn’t want to get stuck with what he incorrectly presumed would be a fat bill. I called to speak with Dean after and got the run around. I told the person I was speaking with that I would be leaving negative reviews so people would be aware of their poor service and they then asked if a couple hundred dollars would prevent me from doing so. Just make sure you consider bribery in their dealership ratings before dealing with this dishonest group of misers. I wonder what their rating actually would be if they weren’t willing to pay people to not post honest reviews. You can buy a car for a good price from pretty much any dealership. If you want that and good service, go somewhere else.broken contract then ignored
by Brandon on 01/14/2022I paid a down-deposit in July 2020 and placed a formal special-order in March 2021 for a Ford Bronco First Edition (only 7k produced). After many production delays, and a 1-week delay on the estimated delivery date, it was delivered on Oct… 30, 2021. I was out of town on business and asked Ford of Kirkland to hold it for 3 business days until I returned. However, Richard Ewing (Sales Mgr) gave approval for it to be sold to another customer for over MSRP (I was guaranteed MSRP). When I contacted Hamid Musazay (Gen Mgr), he falsely claimed that I had missed 2 sales appointments and thought I didn't want it. When I contacted corporate, they pushed me to a regional office, who never contacted me. Ford of Kirkland ignored my sales contract and lied to me in order to make a bigger profit on this highly-anticipated vehicle. Corporate has ignored the case. I will not be buying a Ford.Dealers all over the country trying to help but not ford of kirkland
by Ace on 11/08/2021Order new vehicle late June, in August after zero communications from ford of kirkland i chased them and they said not to bother them until its scheduled.......now it's November and people like me who used better dealers have their vehicles… OR were contacted to give the choice to drop adaptive steering as ITS NOW apparently common knowledge from dealers around the country that 2022 will not be built with adaptive steering and dropping it has resulted in orders built within weeks but....YOU HAVE to have been dealing with a dealer who cares and communicates and that factually is not ford of kirkland.A nice personal feel
by ElTee210 on 09/03/2021I arrived at the dealership a few minutes early. Steve was waiting for me (service department team leader), greeted me by name and said the car would be ready in less than one hour and right he was! He came to find me, brought the paperwork… for me to sign and I was in and out. The work performed was done correctly and I also received a "report card" on the status of my car. It was nice to see what had been checked and the status of those areas checked. All in all, I felt like I was a friend who came to visit and I was treated like a family member. I would not hesitate to recommend Kirkland Ford for their service department based on the treatment I have received. A+!Airbag Recall
by 148th Lane on 06/09/2021Excellent service. It's nice to have shuttle service.2018 Ford Explorer Limited - service and warranty work
by Steve Seng on 03/29/2021Warranty work was performed. Problem was resolved.
Ford Escape
Ford Explorer
Ford Bronco
Ford Expedition
About our dealership
Thank you for the 5 stars! We appreciate your review of our dealership!
by Noel Holler on 06/10/2021