Ford of Kirkland

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
10:00 AM - 8:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Ford of Kirkland

4.5
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
service Rating

Great Service Kevin's assistance was outstanding!

by Kellycar63 on 06/20/2016

I appreciate the assistance I received from Kevin when I recently took in my car for service. I would recommend this dealership and service in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
93 Reviews
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service Rating

Maintenance

by rmmiller on 07/09/2016

Was not helpful in addressing follow up service to get the maintenance part that needed to be replace. I.e. Cabin filter and AC filter. When making the appointment online, those were apart of the service package I signed up for.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great Service Kevin's assistance was outstanding!

by Kellycar63 on 06/20/2016

I appreciate the assistance I received from Kevin when I recently took in my car for service. I would recommend this dealership and service in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Nice 5000 mile service

by andre721 on 01/10/2016

Service coordinator told me that the job would take one hour. That is exactly what happened. Nicely done!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honest and Efficient!

by MySweetTucson on 12/29/2015

My 2016 Tucson was nearing the 3,000 mile mark, so I scheduled an oil change. In calling to confirm it, I learned that there was also a recall out to fix a couple of bugs in the transmission. Those items were my only complaints about the car - so I was relieved to learn I wasn't the only one to notice them. We postponed the oil change and the two software updates were done instead. The scheduling staff was outstanding - and the service staff was helpful and very efficient. First experience with this Hyundai dealership. Good job, everyone!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Straight forward, Quality Service

by cenyeart on 12/28/2015

The help I got was personal and very high in quality. The dealer really cared about my car needs getting met. No matter what it took from him to get it done.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

consistent excellence

by drellen on 12/21/2015

I had trouble with my replaced windshield wiper ever since it was changed at my recent servicing. I called Danny, who recognized me enough to inquire about myself. He immediately offered my brining the car in immediately to (again) replace the wiper. He was thoughtful, courteous, excellent in professionalism - with regard and respect. Kirkland Ford, especially Danny, have consistently provided beyond excellent service. I am grateful. Danny deserves the highest commendation.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

by Jamesonforman on 12/18/2015

Service was quick and efficient. Staff was very pleasant and knowledgable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

friendly service

by carhappy6168 on 12/15/2015

Called about wiper blades being bad, was told to stop by anytime. Came in without an appointment within 10 minutes the service advisor had the blades replaced and I was on my way. Bravo to Chris

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Hyundai of kirkland GREAT service

by RICEBALL3928 on 12/11/2015

From the time I checked in till the time I received the call that the car was ready. GREAT job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Installation of the trailer hitch

by Pirzart on 12/10/2015

Everyone was very professional and friendly. The waiting room was comfortable and I enjoyed the fact that I could watch the progress on my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good job cleaning out my rodent problem.

by MMully93 on 12/09/2015

I felt you guys were very jovial and helpful. This was due in large part to the possum that got shredded in my car, but it was nice to have an amusing, and messy, problem be handed as well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

by RFiddler1642 on 12/07/2015

Great service. Quick and easy with no surprises. Dropped off my truck the evening before on my way home and picked it up the next day after work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Nice experience buying a Hyundai

by Rsgolfer on 12/03/2015

I went to the dealership to try new Hyundai models and used Hyundai Velosters. I was allowed to drive any car and compare them and decided on a used Hyundai Veloster turbo that had all the options I wanted and came as a certified car with the full warranty. This combination of price and warranty met my needs and I was able to easily work out what I felt was a good deal. The staff was helpful and the sale went very smoothly. I would recommend this dealership if you are in the market for a new or used car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service center for my Hyundai

by User20156744 on 11/30/2015

Everyone is always great to deal with whenever I need to take my car in. They are thorough and quick. My service advisor always is super friendly and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

hyundai service

by eggpaul on 11/27/2015

The service from Christine (up front) was top notch. The new Hyundai service center is fantastic! I look forward to going back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

What is not to like?

by beverly4024 on 11/09/2015

102 thousand miles... Ford Fusion... a typical stop by for "routine" maintenance. A great car and great service. Someday I expect something will break and I'll need some serious mechanical intervention. When that happens I'll really know what your team is made of... until then... I am very satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fantastic

by Dogfan206 on 10/31/2015

Bought a New focus from Jose Velasquez. He made the experience seamless and fast. This is the second car we have purchased from him and ford of Kirkland, he always make sure we get the best price. I would recommend both to any of my friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

survey

by kjeffries on 10/27/2015

Wonderful . i will continue to have my vehicles serviced at Hyundai of Kirkland. Randy,Jerry and Chris is awesome.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service!

by Adribyp on 10/27/2015

I had my appointment at 1:15pm for oil change, but I arrived 30 minutes early and they let me take my car in although the mechanics were in their lunch time! The rep walked around the car to inspect it and he was very kind, fun and professional. At the check out he even asked me if I had any discount coupon which I did have! The place is super clean and spacious. I will definitely take my car there for the next service :)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Outstanding service!!

by sunbeach on 10/21/2015

I love my new 2015 Elantra!!! My service appointments are treated with professionalism, courtesy, efficiency, and, as a woman, I never feel "talked down to" which is so refreshing. Hyundai of Kirkland is awesome!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First class service!

by patpete on 10/21/2015

Danny takes care of me and my Ford Edge. He is easy to talk to, he listens to my requests, documents them in the service ticket, then he addresses each one with me in a way I'm comfortable with before he releases my car back to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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