Ford of Kirkland

Purchased my 2021 Explorer at the end of 2021. In 2022 my passenger front window switch stopped working. I made an appointment to have the oil changed and forgot to add the window switch problem. When I came in to drop it off at night drop I wrote on the envelope that I needed to window switch looked at. Needles to say they didn’t t do anything with it just did the oil change and that’s it. Fast forward to beginning of this year and switch still doesn’t work. 1/2/23 I made an online appointment for service, oils change, window switch and now there is a recall for a bolt in the rear axel. I put all three items on the service request and made the date for 3/02/23. Eight weeks ahead of the appointment. Should have been plenty of time for them to schedule and be ready to do the work. well apparently they don’t look at these service requests. So I arrived on 3/01/23 to drop the car off and made sure to mention the other two items I needed done and the women who was at the counter rudely said “you are schedule for a Express oil service and that’s the only thing my team can do” I said no I scheduled a service appointment and listed all three things on the request. She kept saying the same thing over and over to me. A guy next her heard what was being said and mentioned that we can ask the other service team to look into it. I thanked him and left. the next day I got a call from Mark in service he left a message that my car is done but only the oil change could be done the service team was too busy. I called back and after letting it ring for minutes a person in accounting picked up and asked what I needed then put me on hold for quite sometime then it went to voice mail. I left a message to mark that I had made this appointment two months ahead of time and they had plenty of time to get this scheduled with service. This is not acceptable and if my car is not done right I will let Ford motor company know about this. He never returned my call. I waited till Saturday 3/04/23 to pick the car up. And of course they didn’t do the window switch more the recall on the axel bolt. So here I go now I will let everyone know about how they treat their customers. I will go back to Way Scarff Ford in Auburn because they do the complete opposite of Ford of Kirkland. When I make an online service request someone calls me the next day to confirm and verify what I need done and reconfirms the appointment date. I have never had a problem at Auburn Ford. Now to let Ford Motor company know how this dealership treats its customers. Worst service I have ever had.