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Ford of Kirkland


11800 124th Ave NE, Kirkland, WA 98034 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (18) No (2)
Service Rating
Recommend:
Yes (6) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
broken contract then ignored
Written by Brandon on 01/14/2022

I paid a down-deposit in July 2020 and placed a formal special-order in March 2021 for a Ford Bronco First Edition (only 7k produced). After many production delays, and a 1-week delay on the estimated delivery date, it was delivered on Oct 30, 2021. I was out of town on business and asked Ford of Kirkland to hold it for 3 business days until I returned. However, Richard Ewing (Sales Mgr) gave approval for it to be sold to another customer for over MSRP (I was guaranteed MSRP). When I contacted Hamid Musazay (Gen Mgr), he falsely claimed that I had missed 2 sales appointments and thought I didn't want it. When I contacted corporate, they pushed me to a regional office, who never contacted me. Ford of Kirkland ignored my sales contract and lied to me in order to make a bigger profit on this highly-anticipated vehicle. Corporate has ignored the case. I will not be buying a Ford.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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