Ford of Kirkland
Dealership Sales Review
I paid a down-deposit in July 2020 and placed a formal special-order in March 2021 for a Ford Bronco First Edition (only 7k produced). After many production delays, and a 1-week delay on the estimated delivery date, it was delivered on Oct 30, 2021. I was out of town on business and asked Ford of Kirkland to hold it for 3 business days until I returned. However, Richard Ewing (Sales Mgr) gave approval for it to be sold to another customer for over MSRP (I was guaranteed MSRP). When I contacted Hamid Musazay (Gen Mgr), he falsely claimed that I had missed 2 sales appointments and thought I didn't want it. When I contacted corporate, they pushed me to a regional office, who never contacted me. Ford of Kirkland ignored my sales contract and lied to me in order to make a bigger profit on this highly-anticipated vehicle. Corporate has ignored the case. I will not be buying a Ford.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No