Ford of Kirkland
Dealership Service Review
My Service Advisor was Keith Fernando who assisted me with the service for my 2020 Hyundai Santa Fe. He greeted me when I arrived and we went over all of the service items that my vehicle required. He was very pleasant and cheerful and answered all of my questions with complete knowledge of my vehicle. He gave me an approximate time for completion of work and called me right on time when it was completed. He welcomed me back and again we went over all of the items that were completed, following my request of items to be done. The vehicle was returned clean and in excellent working order. Working with Keith was like being taken care of by a concierge at a downtown hotel. What a guy! I will always be coming back to get my Santa Fe serviced requesting Keith as my Service Advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes