Customer Reviews of Mercedes-Benz of Bellevue
Review type:
Great Service
by RichieW on 12/14/2023Done on time and up to m6 expectations. Thank you.Excellent
by Luiz Santos on 12/09/2023Very professional and preciseWe appreciate you taking the time to leave us a response, Luiz! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service experience
by DmytroR on 11/29/2023I recently had my Mercedes-Benz serviced at this dealership, and I must say I am quite satisfied with the overall experience. Scheduling the service online a few days prior was a breeze. When I arrived, there was minimal waiting time to… meet my service consultant, and given the lengthy service required, they provided me with a loaner car, which was fantastic since I don't live nearby. The entire process was smooth and efficient. I appreciated the option to communicate via SMS with the service representative, who kept me informed and provided me with choices after the diagnostics. Choosing the most suitable option was easy, and the service was completed promptly. I picked up my car the next day, and there were no issues. Overall, I have no complaints and would recommend this dealership for their excellent service.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Rattle noise
by GLE Service on 11/20/2023Service for a recall item took days, much longer than originally estimated. Assigned service advisor was off work after being in service a couple days and another service advisor was supposed to call with an update....when I didn't hear an… update that following day, I had to call/email, etc. to try to get in touch about when the vehicle would be ready to pick up. Vehicle has had a rattle noise ever since we got the car back and now I'm having to take it back in to have the rattle looked at.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.
Excellent service
by Harish J on 10/21/2023I highly recommend Justin Purdy at MB Bellevue Service. He has taken excellent care of my ML over the years. I love Justin's dedication and drive in ensuring that his clients have the best customer experience. Looking forward to continuing… to work with Justin in the future.Hi Harish, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Until the next time we meet, take care!
very good service
by glccla4matic on 10/18/2023prompt, high quality, care and listeningHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Top Notch
by Mercedes win on 10/15/2023Scott Soden facilitated the best service experience we could have asked for. From the moment we called the dealership until pick up. His honesty, attention to detail and professionalism was the best. We will never go anywhere else.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service 10/10
by Sarahkh on 10/09/2023Was quickly and kindly helped and everything was explained super well to me by Chris.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Please let us know if there is anything else we can do for you; we are more than happy to help!
Repair broken fuel door flap mechanism
by CarolO13 on 10/07/2023Once we got the car there (via Mercedes Me app) the service people were quick and efficient. Without the app we were told (by whoever answered the phone) they could not see us for at least 10 days and it was crucial to us as we had zero… fuel and no way of opening the faulty flap to fill up with gas! Still covered under warranty.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
They make it right!
by Ginger1 on 10/06/2023Lola is on track to be one of their best service associates. She’s not only helpful, insightful, but a delight to work with.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Please don't hesitate to reach out if there's anything additional we can do for you.
Overall good experience
by Scott on 09/27/2023Friendly service and exhaust repaired with no feeHi Scott, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Bellevue is a cut above.
by anniej415 on 09/09/2023I've been to a handful of MB dealerships since acquiring my beloved 2014 GLK, and my recent service experience at Bellevue was by far the best. I've had mostly good experiences at other dealerships but this was an absolute standout, due in… large part to my service advisor Jesus. But everyone I met (interacted with 3-4 other folks at reception, etc) was friendly and helpful.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Annual Service and Car Detailing
by CSenie* on 09/07/2023The annual service and car detailing performed by Mercedes-Benz of Bellevue on our 2022 GLC300 was outstanding. The car looked showroom ready after the detailing, and was running perfectly after the annual service. As always, our service… advisor, Wayne Thiessen, was right on top of our needs and made sure that the work was performed in a timely manner and that all service points were included and completed.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
MB Bellevue is awesome!
by Val2023 on 08/21/2023MB Bellevue has one of the best service departments with awesome and knowledgeable people. I had so much troubles with MB of Lynnwood and their ugly attitude, and only thanks to MB Bellevue, I didn’t leave the brand.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great customer service
by GeoM888 on 08/15/2023Sheneta @ MB is Bellevue provided excellent service! She kept me updated on the progress and thoroughly explained all the work performed. A++Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
EQS 580 recall for download an upgrade
by blue 580 on 08/11/2023While the work done on my car was not accomplished during the time frame allotted, the dealership provided a lyft shuttle to home and back to the dealership. I was satisfied with the work done.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great Service, super awesome service advisors
by JCLS580 on 08/03/2023Issues promptly taken care of! Jesus, the service advisor is a rockstar! Thank you!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rude and bad attitude
by Caribou on 07/25/2023The stuff and mangers are all rude!Hi Caribou, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please contact us at (425) 249-7391 so we can understand your situation better in order to try and turn your experience around. Thank you, Mercedes-Benz of Bellevue
Fast and easy
by howthis on 07/03/2023Annual service was fast and easy. Always appreciate Justin's great customer service!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Best Service Experience Yet
by Ballard on 06/27/2023I was late for my appointment and was assigned a new service advisor; Sheneta Dailey was a delight to work with. She listened to my concerns with my car and was incredibly timely and responsive via text. She also looked into my warranty… and is helping me fix my cup holder. I highly recommend her and the Bellevue Mercedes dealership in the Seattle area. I drive out of my way to have my car serviced here.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
GLE350 Car Servicing
by Hemraj S on 06/26/2023Generally, the experience was good, but the servicing was delayed, and I did not get the car the same day. I returned to the service center on the weekend to collect the vehicle.Hi Hemraj, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (425) 249-7391 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/15/2023