Mercedes-Benz of Bellevue
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Dealership Service Review
service Rating
Rattle noise
Written byon 11/20/2023
Service for a recall item took days, much longer than originally estimated. Assigned service advisor was off work after being in service a couple days and another service advisor was supposed to call with an update....when I didn't hear an update that following day, I had to call/email, etc. to try to get in touch about when the vehicle would be ready to pick up. Vehicle has had a rattle noise ever since we got the car back and now I'm having to take it back in to have the rattle looked at.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Paige Phillips on 11/21/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.
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