Customer Reviews of BMW of Bellevue
Review type:
good experience
by V Manole on 01/24/2025the ServiceAdvisor (Michelle) was very knowledgeble and helpful allong the way during this service appointmentExcellent Service
by John Heff on 01/24/2025Andy took care of everything...fast, professional, friendly Annual service. Also added 4 new tires, given thread depth Car is good as new Fast drop off and collectionHi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Best service ever
by George b on 11/21/2024updated 12/03/2024It was an absolutely amazing experience coming to the Bmw of Bellevue getting them my car service there they provided me with a great loaners with a great prices and everything been detailed. The service manager always contacted me… notifying me of any potential issues with the vehicle they gave the best prices and this is the best yet service I’ve experienced in United StatesHi, we are pleased to hear you had such a positive experience with us, George! If you ever need help, just give us a call. Happy motoring!
BMWservice
by StevenL on 10/13/2024The whole experience from Andy, the service adviser, to the shop was very professional.Hello, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Damaged car during FIRST service, been ghosted since
by Robin F. on 09/28/2024Brought in my BMW for the first service. I was given an estimate of 3 hours. After nearly 5 hours, I returned and approached the service team member. Only then did he let me know that during servicing they damaged the rim of my car quite… significantly. They returned the car full of water spots and semi completed cleaning. While they did offer to repair it on the spot, I have not been getting any answers from the team since that day (1+ week ago at this point since the last contact). There was also no attempt at additional make good, given this will cost me another workday at least. Very very very disappointed with this and would not recommend this dealership moving forward.Robin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 243-5201 to discuss what we can do to help.
no service at all
by woodstock on 08/03/2024updated 08/14/2024i had to have my car towed in. left it there for a week. then caught a ride over the pass 2 hours each way. they said your car is ready.. well they never did a thing. plus they sold it to me with an oil leak charged me 4 grand to fix this… oil leak with out my authorization, i had brought it in for servicing.. not only would I not recommend them I would say hell no!Hello, we are deeply disappointed by your experience at BMW of Bellevue. If you'd like, please contact our General Manager at (425) 243-5201. We'd appreciate the chance to make your experience a positive one.
Annual service
by Ryszard on 08/02/2024Service included brakes and was finished as promisedHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
MLBrown
by MLBrown on 04/16/2024AARON Weaver is a pleasure to work with. He always goes the extra mile to make sure all service work is done correctly & on time. His integrity is A-1. Thank you Aaron!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Bellevue! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MLBrown
by MLBrown on 04/16/2024Excellent work as always! Thank you to Aaron Weaver for being so pleasant to work with - - he always makes sure everything is done in a timely manner & the work is correctly done.Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Bellevue. If you ever need help, just give us a call. Happy motoring!
Awesome service as usual.
by BMW X4 Owner on 04/09/2024What I thought was going to be a routine seasonal tire swap turned out be a full set tire purchase due to a nail in one of the tires I wasn't aware of, along with the tread wear on the tires. Jennie Mao was awesome, as usual, keeping me… updated every step of the way, walking me through my options, and getting things done same-day as promised. She even personally washed my car for me! She is the reason why keep going back to Bellevue BMW Service for maintenance. Thanks, Jennie!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Thomas thompson
by Thomas T on 03/25/2024Friendly and informative.Hi Thomas, we're happy to hear you had a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Exceptional service
by Amandeep Toor on 03/21/2024Recently visited the BMW of Bellevue for factory recall service I was very warmly greeted by Brandon Padilla as soon as I walked in, Brandon was very professional and friendly in his approach.He guided me about what the service recall was… for and kept me updated as I was waiting in the lobby.Thank you BrandonHi Amandeep, we're happy you found our staff to be so supportive during your experience here at BMW of Bellevue. If you ever need help, just give us a call. Happy motoring!
Overall Satisfied with BMW Service, Despite Some Delays
by Devan Sam on 02/27/2024The primary reason for my visit was to rotate my tires and receive an updated software for my ix-50. Unfortunately, my service experience was not without its hiccups. The most significant issue was a delay in the service completion, which… extended the process by an additional two days due to a wait on parts. Despite this delay, I made an effort to push for updates and communication from the service team. I appreciate that they were responsive to my inquiries, even though I had to initiate the conversation to get the information I needed. I also had to request multiple times to update by outdated software. The updated software has significantly improved my vehicle's performance and user experience, making the wait somewhat more bearable. I would still recommend BMW service for their professionalism and the quality of work, but it might be wise to prepare for potential delays and be proactive in your communication with the service team.Hi Devan, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (425) 243-5201 -- we hope to hear from you soon.
Great service as always
by BeemerOwner on 02/18/2024I've been going to Bellevue BMW dealership for years as I know I'll get honest timely service for my car. Saf, the advisor I've been working with consistently, always delivers what he promises.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service Excellence
by jswilson08 on 02/16/2024Recently I brought my car into Bellevue BMW for a regular service appointment. Schedule the date and time was very easy. Staff was very helpful to find the time that worked best for me. They kept me informed with reminders of my appointment… and the status of the work while it was being done. They also arranged a car to take me back to my hotel to wait during me service and to bring me back with my car was ready. They clearly explained the work needed and done and the the checkout process was quick and easy.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Awesome Service
by Cesar H on 02/15/2024I want my car to be serviced at the best shop around. BMW of Bellevue has many service advisors and when my car needed parts they ordered them very fast! They also have a solution for a loaner in case you need one!Hi Cesar, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Excellent service
by Marybeuerle on 02/03/2024Our service advisor, Matt, took great care of me and my car. Appointment was right on time and a ride home was provided within 5 minutes of the time I finished with my advisor. I received a text video of the service technician… discussing a few small issues with my car while he was doing the inspection…..pretty amazing. The work was finished early. Very thorough, smooth process. I would definitely recommend Bellevue BMW’s Service Department.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Bellevue and we hope to be of service again in the future.
BMW Maintenance Service Excellence
by grantyl on 01/11/2024Great service. Excellent knowledge. Valuable recommendations.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent and Speedy Service
by KimberlyM on 01/08/2024My flat tire was replaced same day, I appreciate the communication and quick turn around.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Exceptional customer service
by WillieC on 12/16/2023My SA was Angel Pinedo. He was extremely patient when he handled my case. I highly recommend Angel and BMW of Bellevue.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Bellevue and we hope to be of service again in the future.
First and last time in this place
by Disappointed on 12/13/2023The lady (Janell )service advisor keep trying to make me believed my car need battery replacement 2019 whit 30 miles she treatment whit less respect and others .very disappointed my car was dirty inside was there for month o more waiting… for parts . I’m driving whit out replace the battery perfectly I’m glad I’m not those costumers believed everything the suggestedHi, we appreciate you taking the time to respond. The staff at BMW of Bellevue take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (425) 243-5201 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you.
by Kiara Dou on 01/27/2025