BMW of Bellevue
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Dealership Service Review
service Rating
Damaged car during FIRST service, been ghosted since
Written byon 09/28/2024
Brought in my BMW for the first service. I was given an estimate of 3 hours. After nearly 5 hours, I returned and approached the service team member. Only then did he let me know that during servicing they damaged the rim of my car quite significantly. They returned the car full of water spots and semi completed cleaning. While they did offer to repair it on the spot, I have not been getting any answers from the team since that day (1+ week ago at this point since the last contact). There was also no attempt at additional make good, given this will cost me another workday at least. Very very very disappointed with this and would not recommend this dealership moving forward.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Moses Jenkins on 10/01/2024
Dealer Response
Robin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 243-5201 to discuss what we can do to help.
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