Beach Ford Virginia Beach
Customer Reviews of Beach Ford Virginia Beach
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31 service reviews
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Good staff
by Sung h Kim on 05/07/2024The staff were friendly and the work was done quickly.service
by Fellfree on 04/18/2023Work was completed on time. David was very helpful and friendly.Repair to factory defect
by Bill vb on 04/06/2023I took my 2022 Escape to the dealership that I purchased it at, for a replacement rear hatch seal under warranty. I was told by the assigned Advisor that she would check if the part was available and notify me before my appointment if it… needed to be ordered. The morning of the appointment I called to verify if the part was in, since she never called. She informed me that no action was taken because she didn't know my VIN and I needed to pay for the part anyway. She was surprised when I reacted in disbelief at her incompetence, as I explained that the scheduler who made my appointment had my VIN and she sits in the same room, and the part is under warranty which she could have verified online with Ford. I also reminded her that she told me I would be contacted concerning the part status prior to that morning. She put me on hold, then told me it would be taken care of at no charge. Days went by and the only word from the dealership was an email asking why I missed my appointment. So I called and informed the service dept employee who answered of the facts so far, and got a call back from a "Customer Relations" rep who was very pleasant and finally ordered the part, sent someone to get my vehicle on the right day and bring it back with the work completed.Service and Professionalism
by Biker922 on 03/16/2023Easy to schedule, quality work.Service
by Service on 03/08/2023Becky Slater has always provided exceptional service, in addition, she is kind, patient and very understanding. All the best and keep it up. JuliusNice, practical and dirty.
by Semih Atabey on 04/23/2021They've completed all the issues they promise to do. However, now my seating has a black grease stain after maintenance.Great Dealership
by Barbara M on 04/12/2021My car needed an new BCM installed and the programming of a new key. The Service Advisor Ashley was a delight, very professional and efficient. The technician did a great job as well. In addition, I was given a few options that enabled… me to save a bit of money, too!Beach Ford
by mal1368 on 04/07/2021We always receive prompt and courteous attention when we visit the service department. Repairs are done expeditiously and with proven knowledge, never a need for a return trip. Beach Ford will retain my business for as long as I own my Ford… and for any I may purchase in the future. Thanks to the service team and all that those that support and contribute to their professionalism.Great Job!
by Katzmeow on 03/11/2021I put my car in for a repair and utilized their customer pickup/drop off. It was a great experience. Quick and easy scheduling of the ride using Lyft. No waiting for a ride like some other shops using inhouse services.Great Service
by BarbaraS on 03/06/2021I brought the car in for the "Works" oil change service. The service department was very thorough and consistent in its service. The person who worked my appointment did check my account when I mentioned I had points, confirmed I had… the points, and applied them towards the invoice. An additional problem I had was also identified and fixed while the car was in the service area.Mr
by Larry Tyler on 03/01/2021GREAT experience as always service rep. JANAE SMITH always does great.one person job
by ad4spad on 02/25/2021Beach Ford Service Dept is professional, from start to finish, the techs do excellent work and my vehicles are always in top shape.Salesman straight out lied
by Minou on 04/01/2018What a terrible experience my stepson has here on Friday. He took his 2005 Mustang in for service to determine why his check engine light was on, and the car wasn’t performing correctly. He spent 2 hours waiting for a diagnostic that he had… an appointment for. They proceeded to tell him he needed $5000 of repairs for brakes and rotors, and suspension. In the meantime a salesperson was convincing him he might as well buy a new car, and as an employee of Stihl he would receive a significant discount. He makes just over $30k a year, and the salesperson was ready to sell him a $36k car. And also assured hum his insurance wouldn’t go up. So I went there with his mother to find out what was going on. The service department was basically holding him hostage because they couldn’t find the check engine light problem. Upon our arrival things sped up, and suddenly his ECU had a short and needed to be replaced for $1200. After finally getting out of there, his drivers side door wouldn’t open from the inside, only the outside. Like someone didn’t notice they broke it. When we got home I looked at the ECU unit to obtain it’s code. I noticed right away that one of the plugs into the ECU was hanging by a thread and not connected. I plugged it in firmly and latched it. I then got in the car with an obcd to find the trouble codes. Wouldn’t you know the check engine light was off when I started it to run the test. And the test showed a short to one of the 02 sensors. A $45 part. I would avoid this place at all costs.Feeling ripped off and lied to
by James on 03/09/2018On 1/30/18 at 0900 I dropped my 2013 F150 of because the engine fan had been coming on and running extremely loud and it had run hot the day before I brought it in. I received a call from Angela at 1611 to advise me that the tech was still… looking at my vehicle and had not diagnosed it yet. I arrived around 1700 and was advised that the tech was still looking and that they should have an answer first thing in the morning. I asked if I could retrieve something from my vehicle and she said yes and started looking for the key. I advised that I did not need a key. When I walked to the back I found my vehicle parked on the side. I walked back to the service advisors area and inquired about the repair being covered by my extended warranty and left the information so they could be contacted. On 01/31/18 at 0930 Angela called to advise that the tech was still diagnosing my vehicle and inquired if I was adding fluid or had added fluid, which I advised no to both. Later that day at 1530 to say that the tech had discovered there was no fluid and that he discovered a leak coming from a part that was on back order(T-Connector). She stated that the part should be in by 02/14/18. I received a few calls from Angela updating me on the part. on 02/22/18 around 1126 Angela called to say that the part was in and I could pick up my vehicle around 5. I arrived to pick up my vehicle to discover that the work was not covered under the extended warranty, that it cost me $575.70, $351 for labor, $88.05 for a part that I found out today was changed because that is what y'all do when you change the hose that was leaking, not to mention that I waited 23 days without my vehicle for a part that I didn't need, 65.68 for one radiator hose, and $30.17 for a gallon of anti-freeze. I speak with the rep from my extended warranty plan to find out why my claim was denied and was told that hoses are not covered under my warranty and they where told that if was a hose leak. With all that I trying to come up with a reasonable explanation as to why my vehicle had to be driven 26 miles, the invoice had 67,030 miles going in and 67,031 coming out but the odometer had 67,056 when I got in it. Needless to say that I'm not very happy with this service appointment and feel I really got taken advantage of. If you want to talk I'm open to that but I will be forwarding this email as far up Ford Motor Company as I can get it to go. -- James M. Avery [contact information removed]Service Department
by Grant on 03/01/2018I have been using Beach Ford service for many, many years. I request Janae every single time no matter what service I need or what vehicle needs servicing. Janae is by far the absolute best. She is professional & friendly. Janae does… whatever is needed to make a customer happy. I would recommend this service department and Janae as your service writer to anyone.Unfair service costs and time
by Mike on 12/29/2017We just took our 2011 Ford Explorer in to find out why the camera is not working and to hopefully get it fixed. The first issue we had was the appointment we made was changed on us without notice and no reason why. The new date they… created without consulting us was a bad time so we had to push even further to the right. When we delivered the vehicle they stated they would do a diagnostic on the camera and let us know. It took 6 hours for them to assess the camera needed replaced. The cost to replace the camera was $1125. They stated the camera was over $600 and labor was around $500 or so. I did a little research and found the camera on fordparts.com for $416 and watch a youtube video on how to replace it. It turns out it only requires the removal of 5 screws and the camera easily pops out and replaced. Took a total of 5 minutes to replace on the video. Why the $200 difference in cost of camera and why $500 for labor costs for 5 minutes of work and only removing 5 screws?Excellent Service!
by lisaz on 11/07/2017I was very happy with the service I received at Beach Ford! The staff was very welcoming and walked me through the entire process of what needed to be done to fix my car. Stephanie Gallagher and Walker went out of their way to make sure… my car was ready on time! Thank you both so much! Lisa ZPoor Service
by Hunter_H on 10/07/2017I put my Ford Focus into the Service Center today and was appalled at the level of service. It took 2 hrs and 15 mins. for an inspection and oil change but that is not the least of it...I had a 10 am appointment and when I arrived, the… person I was told would handle my service was not at her desk. She finally showed up after my waiting 10 mins...there was no apology for her being late, there wasn't even a hello. She just asked my name and told me where I could go to wait for the car. I went to the Filling Station and there I waited for 2 hours for my service. Finally I went back to her and asked what was going on with the car...she got on the phone to the mechanic but he was not at his phone...she called others in the service center to try to locate him...she kept saying that he was probably filling out the inspection sticker. She thought it would be up in a few minutes...so I went out to the service center drive up and waited for another 15 mins. Finally a man drove my car into the service center, got out and walked past me with a work order. I followed him into the dealership. When we got to my service lady's desk, he put the paper down and turned to me saying "Oh, this car is yours" ...he then just walked off with no acknowledgement of how long it had taken and once again the service woman was not at her desk. I waited for a couple of minutes till finally a man I had not dealt with before, said "Oh, let's check you out of here and get you on the road". Long story short, this was very shoddy service...and I had been sent an email in May saying that with the advent of a new service center that the service would be better...right, sure it is....I really don't think you guys care.Thanks for nothing
by VaBeach11 on 03/16/2017I received the yellow slip in the mail about a recall on my airbags on my mustang. I called Beach Ford and scheduled an appointment. Everyone knows a recall visit means its a free service to your vehicle. I dropped off my car and went to… work. At work I get an email telling me my state inspection had been completed....what state inspection ? My inspection was due the following month it was NOT past its due date. I call and my "service advisor" Ms. Gallagher (Spelling may be off) that I would get a rejection stick slapped on my car if I dont get the hundreds of dollars worth of work done to my car. Completely understandable IF I ASKED FOR IT. I knew it was pretty sketchy to begin with when they told me I needed a new air filter when I have a lifetime one. That simply needed to be cleaned that has a sticker on the top that says so as well. After speaking with the service manager Vince we set up an appointment for a later day for them to correct this wrong doing. Vince explained they would do the necessary services to pass inspection. Great customer service to make up for this bum-rush that Gallagher tried to pull. In the midst of waiting around for that appointment I was in a fender bender. My bumper was slightly damaged so when I brought it in my signal light was slightly off track. Still worked, still visible and NOT something Id fail inspection for. I leave my vehicle there under the impression my blinker bulb and brake light would be replaced. Along with tightening the tie rods. I pick up my vehicle with the brake light STILL out but my signal light is on track. I thought this was a nice gesture that the technician SCREWED it back into place for me. How thoughtful and I have a new inspection sticker. In my head, I can just take it to my local shop and get the bulb replaced for $20 like I have done before, no biggie. I took into consideration that they (well supposedly) tightened the rods which was a $300 service for free. Fast forward to a couple weeks later I drop my car off at my local body shop getting my bumper taken off and a new one put on. I get a call from the shop asking if I could afford an extra day in my rental car plus additional labor costs since my signal light has been GLUED AND TAPED to the old bumper and they are still trying to pry it off. Thanks for doing more harm than good Beach Ford. How unprofessional and tacky. Hell, I could've got some glue and tape myself! Had no idea that a dealership would do such a ghetto quick fix ( another thing that I did not ask for)Service at Beach Ford of Virginia beach
by bsebol51 on 01/06/2017As usual, the service at Beach Ford was excellent. The vehicle was there for a 20k checkup and state inspection, both accomplished satisfactorily and in an timely manner. My service advisor (Perchanda Freeman) was very courteous and… professional about her work. She kept me informed about the ongoing service and answered all my questions. Follow up was provided by a phone call from Kevin Brown. Beach Ford's signature also includes good communications with their customers after the sale and service. It has been my pleasure!!
About our dealership
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television