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Beach Ford Virginia Beach


2717 Virginia Beach Blvd, Virginia Beach, VA 23452 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Thanks for nothing
Written by VaBeach11 on 03/16/2017

I received the yellow slip in the mail about a recall on my airbags on my mustang. I called Beach Ford and scheduled an appointment. Everyone knows a recall visit means its a free service to your vehicle. I dropped off my car and went to work. At work I get an email telling me my state inspection had been completed....what state inspection ? My inspection was due the following month it was NOT past its due date. I call and my "service advisor" Ms. Gallagher (Spelling may be off) that I would get a rejection stick slapped on my car if I dont get the hundreds of dollars worth of work done to my car. Completely understandable IF I ASKED FOR IT. I knew it was pretty sketchy to begin with when they told me I needed a new air filter when I have a lifetime one. That simply needed to be cleaned that has a sticker on the top that says so as well. After speaking with the service manager Vince we set up an appointment for a later day for them to correct this wrong doing. Vince explained they would do the necessary services to pass inspection. Great customer service to make up for this bum-rush that Gallagher tried to pull. In the midst of waiting around for that appointment I was in a fender bender. My bumper was slightly damaged so when I brought it in my signal light was slightly off track. Still worked, still visible and NOT something Id fail inspection for. I leave my vehicle there under the impression my blinker bulb and brake light would be replaced. Along with tightening the tie rods. I pick up my vehicle with the brake light STILL out but my signal light is on track. I thought this was a nice gesture that the technician SCREWED it back into place for me. How thoughtful and I have a new inspection sticker. In my head, I can just take it to my local shop and get the bulb replaced for $20 like I have done before, no biggie. I took into consideration that they (well supposedly) tightened the rods which was a $300 service for free. Fast forward to a couple weeks later I drop my car off at my local body shop getting my bumper taken off and a new one put on. I get a call from the shop asking if I could afford an extra day in my rental car plus additional labor costs since my signal light has been GLUED AND TAPED to the old bumper and they are still trying to pry it off. Thanks for doing more harm than good Beach Ford. How unprofessional and tacky. Hell, I could've got some glue and tape myself! Had no idea that a dealership would do such a ghetto quick fix ( another thing that I did not ask for)

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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