Beach Ford Virginia Beach
Dealership Service Review
We just took our 2011 Ford Explorer in to find out why the camera is not working and to hopefully get it fixed. The first issue we had was the appointment we made was changed on us without notice and no reason why. The new date they created without consulting us was a bad time so we had to push even further to the right. When we delivered the vehicle they stated they would do a diagnostic on the camera and let us know. It took 6 hours for them to assess the camera needed replaced. The cost to replace the camera was $1125. They stated the camera was over $600 and labor was around $500 or so. I did a little research and found the camera on fordparts.com for $416 and watch a youtube video on how to replace it. It turns out it only requires the removal of 5 screws and the camera easily pops out and replaced. Took a total of 5 minutes to replace on the video. Why the $200 difference in cost of camera and why $500 for labor costs for 5 minutes of work and only removing 5 screws?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable