Beach Ford Virginia Beach

I put my Ford Focus into the Service Center today and was appalled at the level of service. It took 2 hrs and 15 mins. for an inspection and oil change but that is not the least of it...I had a 10 am appointment and when I arrived, the person I was told would handle my service was not at her desk. She finally showed up after my waiting 10 mins...there was no apology for her being late, there wasn't even a hello. She just asked my name and told me where I could go to wait for the car. I went to the Filling Station and there I waited for 2 hours for my service. Finally I went back to her and asked what was going on with the car...she got on the phone to the mechanic but he was not at his phone...she called others in the service center to try to locate him...she kept saying that he was probably filling out the inspection sticker. She thought it would be up in a few minutes...so I went out to the service center drive up and waited for another 15 mins. Finally a man drove my car into the service center, got out and walked past me with a work order. I followed him into the dealership. When we got to my service lady's desk, he put the paper down and turned to me saying "Oh, this car is yours" ...he then just walked off with no acknowledgement of how long it had taken and once again the service woman was not at her desk. I waited for a couple of minutes till finally a man I had not dealt with before, said "Oh, let's check you out of here and get you on the road". Long story short, this was very shoddy service...and I had been sent an email in May saying that with the advent of a new service center that the service would be better...right, sure it is....I really don't think you guys care.