Koons Tysons Toyota
Customer Reviews of Koons Tysons Toyota
Review type:
David Mc Dermott is extremely friendly, profesional and helpful.
by Cynthia Ford on 05/13/2025Very professional and tries to make sure the customer’s service plan is followed and stays on track .Outstanding Service provided by the rep!
by Tariq Z on 05/06/2025Very professional staff, excellent service and friendly no pressure service suggestions with the data behind them. Facility was clean and the bathrooms were exceptionally well maintained!Tariq, we're delighted to hear you had a great experience with our team at Koons Tysons Toyota! Thank you for highlighting the professionalism and cleanliness of our facility. We appreciate your feedback!
Alex was polite, friendly, and helpful
by Rafik on 05/01/2025Alex was very polite, prompt in response and had a friendly approach.Rafik, it's great to read that Alex was polite and prompt. Thank you from the Koons Tysons Toyota Team.
Review of Koons Toyota - 02/21/2025
by Bob on 02/24/2025Routine service at Koons Tysons Toyota is a well-oiled machine. Within thirty seconds of pulling up, someone took the necessary information and handed me a form to take to a service manager. The service manager confirmed the purpose of… the appointment and told me that it would take about an hour and a half for the 35K mile service. At about an hour and twenty minutes later he called me and told me that it was done. Almost painless.Bob, we're delighted to hear that your routine service experience at Koons Tysons Toyota was smooth and efficient. Thank you for sharing this feedback with us! Safe travels until we see you next time!
James Case attended to my car for service on Feb. 19th.
by Florence on 02/21/2025James attended to my car and paid attention to what was services needed to be done. Explained to me the necessary problems that needed to be taken care off. James was courteous and attentive and I was in and out in a timely manner. Thanks… to James.Thank you for sharing your experience! We're delighted to hear that James provided attentive and courteous service at Koons Tysons Toyota. We appreciate your feedback and look forward to assisting you again in the future!
Reliable and consistent service
by Neil on 02/19/2025The service department here is reliable and consistent in my experience. James is my go to service advisor and he always gives suggestions as needed without any extra pressure.Neil, we're delighted to hear that James and our service department at Koons Tysons Toyota have consistently met your expectations. Thank you for trusting us with your vehicle needs!
Professional group
by Becky T on 11/25/2024updated 12/03/2024Professional group working in service department. Work is complete and done in a timely manner. Vehicle is always as promised plus returned freshly washedBecky, we're delighted to hear that our service team at Koons Tysons Toyota met your expectations and returned your vehicle freshly washed. Thank you for sharing this positive feedback!
Great Service is Priceless
by Charles on 11/21/2024James Kim is outstanding in his customer service skills and is by far the main reason why I will only purchase any future vehicles from Tysons Toyota!!!Charles, we're delighted to hear that James provided such exceptional service at Koons Tysons Toyota! Thank you for your loyalty and kind words. We look forward to serving you again in the future!
Great experience
by Devin on 11/14/2024My service advisor Devin always provides the best serviceDevin, we really appreciate your feedback! Thank you for choosing Koons Tysons Toyota.
They told me I could go to any Koons for my oil changes so I would buy the
by Meh on 09/14/2024When I bought my car, I bought oil changes and I was told I can use them at any coons in the area. It was a lie. I have to drive an hour away from my house every single time I need an oil change and it takes all day long. The service… department is very courteous and polite though. They don’t control it but I wish the sales team did not lie to me.Thank you for sharing your experience with Koons Tysons Toyota. We're sorry to hear about the inconvenience regarding the oil changes and appreciate your understanding of our service department's efforts. However, I would like to look into your purchase information and be able to clarify your maintenance plan. Thank you, Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com
My advice to anyone reading this … Stay away from Koons Tyson Toyota.
by SpainOhana on 08/05/2024Got a voicemail message from James saying that our vehicle needed all this extra service. However all of the services James speaks of in the voicemail was done at our last visit. My wife was there ant the dealership so I’m thinking this… is the let’s get one over on the lady situation. She asked James about the message he said he didn’t call me. She had to show him the transcript of the voicemail message he left with his cell phone number. When my wife returned home I played the voicemail for her and she verified that was him. My advice to anyone reading this … Stay away from Koons Tyson Toyota.This is concerning to read, and we sincerely apologize for any confusion or miscommunication regarding your vehicle's service needs. We strive for transparency and honesty with all our customers, so this feedback is taken very seriously. While looking into your concern I found that you could have spoken to two different team members both names James. However, I do want to address the concerns, of previous work having been presented. If you're willing to speak with us about this, please reach out directly so we can address this issue properly. Thank you, Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com
Review of Koons Service Department
by Satisfied Toyota Customer on 06/13/2024Very professional and smooth experience.Reviews like this one make our day, Satisfied! Thanks from the Koons Tysons Toyota team.
Fast and Efficient
by FH on 05/10/2024Because I got out of work early, I ended up getting to my appointment before the scheduled maintenance appointment time. I dropped the car off thinking I would have to wait even longer because I showed up early. However, the dealership was… able to get my car sooner than expected. I got my car worked on and had it returned to me faster than expected.We're glad to know we could accommodate your early arrival and get you back on the road quickly! Thanks for choosing Koons Tysons Toyota for your maintenance and service needs. We wish you safe travels and hope to see you again down the road!
Expensive but reliable
by JPG on 05/02/2024I have always had my vehicle serviced at the dealership where I bought it. I know I pay more but am confident things are done correctly.We appreciate your trust in our team at Koons Tysons Toyota to take care of your vehicle's service needs. It's great to know that you value the quality and accuracy of our work. Thanks for choosing us!
Great service and great service advisor
by Frank on 02/15/2024I just went in for an oil & filter change. One hour and it was done. I was fortunate anuff to use the same service advisor as a previous visit even though there are many service advisors at this dealership. Having the same exceptional… service advisor who knows my needs provides that personal touch.Frank, it's great to know you had a positive experience with our service department at Koons Tysons Toyota. We always aim for efficiency and personalized care! Thanks for your review.
Service always available and great facilities
by Ed on 11/26/2023Service Always available with great facilities for waitingEd, we are grateful for your review. Thank you from all of us at Koons Tysons Toyota!
For my Main Way to get around. (o:
by Gary on 11/10/2023The service manager, John, did a great job in providing for me as his customer and taking care of my car maintenance.Gary, we're glad to know that John took great care of you and your car at Koons Tysons Toyota. Thanks for sharing this positive feedback!
Great disappointment
by Stuart on 09/14/2023Koons Tysons Toyota has become a great disappointment. Toyota promotes their owners website, toyota.com/owners, writing "Amp Up Your Ownership. Access to all the tools and information for your Toyota—in one place." I own multiple Prii… (Priuses), have spent over $5,000 per year for each of the past five years on repairs at Koons, and have made extensive use of this owner site to help with Toyotas that I own and with Toyotas I am considering buying. Unfortunately, there are problems with the site that I have been trying to get resolved--I have spent hours exchanging emails and talking to Toyota's 800 support line over the past months, but with no success. Toyota's model is to push most customer service to their dealers, but Koons has been of no help. I haven't been able to reach anyone at Toyota or at Koons who is able or interested in understanding, much less solving, what should be a relatively easy problem. Koons and Toyota need a new customer service model. Are they listening?Stuart, I'm sorry to read about the difficulties you've been experiencing with the owner's site. Please be assured, we are actively working to find a resolution for you with the Toyota site. Thank you, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191
General Maintenance
by William and Maria on 07/02/2023Koons Tysons Toyota has The best service department that I have ever experienced (I’m over 60, so I’ve had some experience 👍). It is not easy to find a dealership that consistently demonstrates integrity and professionalism, but this… organization does. The service managers and mechanics/technicians are exceptional. They address the service needs, make reasonable recommendations, perform timely and offer a reasonable and competitive price (including coupons/special offers). I and my wife have been totally satisfied customers of this organization for more than ten years and will continue to be for all of these reasonsThank you, William and Maria! We're so grateful for your continued support over the past ten years. It means a lot to us that you appreciate our service department's integrity, professionalism, and competitive pricing. We look forward to serving you both for many more years to come!
First time service support
by Sean Morris on 06/20/2023First time receiving service on my car. The Service Dept runs like a well-oiled machine. The work was completed within the stated time, my service manager Devin was excellent and they have a shuttle so you can run errands while the service… is performed.Thanks for the great review, Sean! We're glad to hear that you had a smooth experience with our service department and that Devin provided excellent service. We appreciate your feedback and hope to see you again in the future at Koons Tysons Toyota!
Best Service Advisor
by MonicaB on 06/18/2023I took my car in for an oil change and to investigate why my car was turning off. James reminded me of my engine using up the oil faster than usual compared to other cars. But rather than insisting to change the engine, he suggested other… lower cost solutions. I am grateful for James and he is my prefer service advisor. I don’t go to any other advisors. James Kim is experienced and knows his stuff. Even though the web says that my type of car has to change the timing chain every 100,000 miles, James said it’s not necessary.Thank you, Monica! We're so glad to hear that James provided you with excellent service and offered cost-effective solutions for your car. We appreciate your loyalty as a customer, and we'll be sure to pass along your kind words to James. Drive safely, and we look forward to serving you again in the future! - The Koons Tysons Toyota Team
- Shuttle Service
- Rental Car Service Onsite
- Television
- Express Service
- Vending Machines
- English
- Pashto
- Arabic
- Vietnamese
Cynthia, we're delighted to hear that our team at Koons Tysons Toyota provided professional service and kept your plan on track. Thanks for the feedback!
by Koons Tysons Toyota on 05/14/2025